I had a pleasant stay at the Silver Cloud hotel in Seattle. It's located in a quiet area, which is surprising for the city, and has good amenities. The hotel is conveniently situated near public transportation and Whole Foods. While breakfast isn't included, there's the on-site Jimmy's restaurant and numerous other options nearby. The staff was incredibly welcoming. Despite a late arrival and a room mix-up, they went above and beyond to accommodate me. I ended up with a lower-level room than booked, as all king rooms were already assigned. Being tired from a 17-hour flight, I agreed, assuming the price would be adjusted accordingly. Unfortunately, that wasn't the case, which was my mistake for assuming. However, the team made me feel valued by sending some welcome treats to my room, which I appreciated. One thing I wasn't aware of beforehand was the 25% deposit required upon check-in. This is a hold on your card, but it significantly impacted my travel budget (around $500) and was only released 48 hours after my return home. This policy differs from other hotels I've stayed in, both in the US and Europe. Overall, I enjoyed my stay at the Silver Cloud and wanted to share my experience, including both the positives and the unexpected aspects.

We needed a last minute room for an appointment at Swedish Hospital. We found this and it was a good price. I kept my key because I thought my child might want to lay down after the procedure. We took our small overnight bag with us, and when I saw we were going to still be at the hospital past the 12 noon check-out I called and asked if she could check me out by phone and I could walk the keys down later. She said she could and no need to come back to the hotel. Super close walk to the hospital. Nice-looking restaurant, although we didn't eat there as we got in from the ferry too late.

Can't think of anything.

We had the whirlpool room with the fireplace. Absolutely LOVED the room. Accommodations and cleanliness, cleaning staff and hotel staff were professional and exceeded our expectations. While at the hotel all guests received a message from the GM regarding temporary local activity he was attending to immediately. It was well versed and comforting that he was wholly attentive. We stated to each other multiple times through our stay how much we enjoyed the hotel, amenities and room. We'll be returning, if not to the same location one of the partner Silver Cloud hotels.

Cost of parking we didn't like; however, we were in the midst of the city and the parking lot under the building was clean and secure.

Extremely clean hotel, comfortable bed and pillows. Very quiet, we couldn't hear a thing. The design of the room is very well thought. Laundry in every floor and service is complementary which is very rare in any hotel. This was very appreciated as we do lots of laundry daily when we travel. Very clean Keurig coffee machine and ceramic cups instead of your typical disposable cups, as well as glassware for drinking water. Our room had a mini fridge, microwave, sink and a very useful countertop. However no plates or utensils. We had a small couch with chaise and a desk. Housekeeping everyday with no annoying envelope or request for tipping housekeepers, and again very much appreciated because since the pandemic most hotels went the cheap and shameful route of stopping this service to this day, claiming they're understaffed and at the same time having no shame in asking for tips. This is a very well managed hotel and will certainly be coming back.

Wish there were at least some basic plates and utensils offered alongside their ceramic cups and glasses.

The Staff here is always friendly. It's very clean and easily walkable

The restaurant could have better food and portions. I would not eat here again. The staff was amazing though. But the price for the food and the portions vs everywhere else in Seattle was very disappointing. Also a disappointing bar selection. It goes from well to top shelf. No mid. That's definitely a way to lose money as a bar especially when there are other bars around.

The room was nice, very clean. The mattress was so comfortable and the many pillows were very soft and cozy. The view wasn't spectacular, just the courtyard. Ice was delicious, easy to chew(I love good ice).

Coffee was horrible. Only 2 little creams and they could not save the taste of that coffee. The green tea was good, at least hot and swallowable. I took a bath and the shower kept a steady stream of water splashing down on me. Wasn't pleasant.

NIce room and the bed was comfortable.

The toilet was running every five minutes. I called the front desk and they sent maintenance. He checked it and said everything was ok. After he left it continued to run so I called the front desk again. Maintenance returned and he said he put in a new seal. That helped a bit but it was still running. When I flushed it I usually had to flush twice as there was not enough water for it to flush properly the first time.

It was very clean and neat. Up to date on the inside.

The cable TV shuts off for a certain amount of time for some reason and didn't turn back on until like 6am. I'm an early riser and like watching the 5am news. Also, staff should let guests know that you have to use your room key in the elevators. Like it's not like that at every hotel. Help us out so we aren't just riding the elevator until another guest let's you know. It is not clearly marked in the elevators. We assumed it was for the employees until another guest showed us. We then got to return the favor to another couple a little while later as they were just as lost as we were.

The sangria!!!! The food was good but the sangria was so good and very reasonably priced especially during happy hour. The staff was very nice, friendly, and helpful. The hotel was in a nice location near the university. The window was like a balcony and opened all the way so there was a lot of fresh air when wanted.

The gym is located underground on the same level as the parking garage.

Loved the cleanliness of it. Your cleaners are exceptional! The jets in the tub are nice and relaxing! The linens were nice, clean, and soft. The bed was firm but soft, really comfy and cozy!

The TV had big white spots in it. The picture was messed up so watching tv wasnt happening. They said they knew about the TV. And there's a work order in to fix it. Probably needs a new TV. And knowing this before hand it should of been handled before we checked in especially at the price anything over 400 should have a nice TV that works. The vending machine didn't work either..