For the most part, we enjoyed everything and all the staff and the people we met. Breakfast was very good and coffee or tea 24/7 is nice. Great pool with great hours!

Only the things that you had no control of. That would be the fact of trying to find anything to eat because it's in the middle of nowhere which I understand. It would be great if the businesses owners in Berkeley Springs would realize that there are many motorcycle enthusiasts who come through and there are many of us that do not drink but are looking for a bite to eat especially after 10:00 p.m.. Maybe pass along to the local businesses to see about keeping some of their bars and the hours of their food open later just to help accommodate. We love bringing money into the places where we stay. It's just what people who ride do! Looking forward to being able to come again next year!

How clean the room was and how pleasant the staff were.

We had requested a King Bedroom and didn't pay attention to the fact that it had a "Roll-In" Shower, obviously for handicap purposes. The set-up in the shower made it impractical for normal use as the shower head faced out into the rest of the bathroom area, the water spray would hit the shower curtain and leak (with pressure) out into the bathroom floor and made the floor dangerously slippery. We had to place towels on the floor for safety. I spoke to the front desk and offered the suggestion of installing a shower wand holder at one end or the other of the stall to allow for a "normal" use experience of the shower and to lower the danger of the slippery floor. They were very grateful for the suggestion.

We were pleasantly surprised by everything about this hotel. The staff were very friendly and welcoming. We were always greeted with a smile. The room was very clean and so spacious! The hot breakfast was good! The pool was nice. Overall, it was a good value.

We could hear the occupants of the room above us walking around and making noise late into the night and in the early morning. The doors to the rooms were on springs so they slammed shut...and this was a frequent occurrence. There was a terrible smell our second night. I think someone burned something in their microwave...but the smell penetrated the entire hotel.

We absolutely love this hotel. We stay here every time we go to Berkeley Springs. The rooms are nice and clean. The beds are comfortable. BUT the best thing with this hotel is the employees!! So friendly and helpful!! Always have a smile and something nice to say. I definitely recommend this hotel!!

The only complaint I have is the lighting, we had to take the shades off the lamps to get more light.

We absolutely love SureStay. This is our 4th stay, and we always have a lovely time. The staff is helpful and kind (Doris is our fave), our room is always clean and comfortable. This time, for my birthday, we got the King suites with the jacuzzi tub....fantastic. Perfect for unwinding and relaxing in this chill weather.

No complaints here!

Very nice hotel with friendly staff. It has a feel of independent hotel. I stay there whenever I come to Berkeley Springs. There is a good restaurant across the parking. The spa is just a 10 min drive. Hotel has a swimming pool. There is free coffee and tea available around the clock. I like breakfasts - the are simple but nice. The price is adequate

Breakfast buffet was wonderful each day. whirlpool tub in our room was fantastic. Pool was heated and still open, needed cleaned a little but it was great. Resturate next door was great as well. Staff was nice.

We forgot something in the refrig, went back an hour and a half after check out and it was already disposed of. Maybe if people forget item they could put them at the service desk for a day. The items were unopened. It was our fault for leaving it.

Liked the location with it being away from the main Road .It was comfortable and clean ,also liked that it has an Outdoor Pool . Loved having a great Restaurant right on the Property, Angus and Ale was recommend to us by Staff and did not disappoint. Definitely will be staying at this Hotel again.And the Price is very affordable! Great experience!

It was a very nice motel up on a hill off busy highway Fabulous breakfast and coffee any time in lobby

My 2 complaints was finding it from highway On map it looks like location is closer to highway and the building we saw was another business We followed road up the hill and a very tiny sign was at the driveway Also sign on main road was very high that was hard to realize it was for motel We did not see it until service person told us it was there Also walls were thin so you could hear neighbors Thankfully they went to bed early!

Love the location and the staff was wonderful! I also thought the motorcycle area was cool. Never seen a hotel where they had special parking and a place to wash your bike.

The rooms need a little updates, stayed here on the way down to VA and back and one room the AC was tricky and the other the shower head was pretty loose.