We loooooved this hotel. It was the last stop on our trip and we needed to rest and chill out. We ordered room service and filled the tub. It was heaven. The pool is unreal with a gorgeous view of the city.

The hotel is modern and the room are spacious and well furnished. The bathroom has all the comforts, including a high-tech smart toilet. Room also includes a balcony with a nice view over Hanoi. The staff is extremely kind and always ready to assist.

Unfortunately, the staff did not speak a very good English and sometimes it had been hard to duly communicate and transfer the requests in an efficient way.

Staff was wonderful. They let us check in early and gave us recommendations for where to go and what to eat. The most helpfull was that they let us leave our luggage with them the morning we checked and let us use their lobby wifi and bathroom throughout the day when we needed to until we had to catch our train to our next desitnation at 10 pm. They had umbrellas for their customers to barrow whenever they/we wanted. Overall its easy to tell that they are genuinely nice and helpful people. regarding the property, it was in a great location, clean, large rooms, good breakfast. When booking your room, I would suggest booking the one with a city view, even though it may cost a little more, to make sure you have a window and get sunlight. ours had a window but was facing a wall so we didnt get any natural light and or see anything. other than that everything was great

The hotel is lovely, and the breakfast buffet was excellent. It's about a 15-minute drive to the Old Quarter, so if you’re looking to immerse yourself in Hanoi’s hustle and bustle, staying directly in the Old Quarter might be a better choice. Unfortunately, the counter staff at check-in didn’t seem very welcoming, likely due to our group size of 10, which required scanning multiple passports. Additionally, they didn’t label our room keys, leading to confusion and us ending up in the wrong rooms. The biggest disappointment was their request to return the cloth bathroom slippers at checkout, raising hygiene concerns as it suggested they might reuse them." This is not acceptable for a 5 star hotel, specifically when you pay a high price.

The fact that they asked for the used slippers back.

I find the breakfast far too expensive so I go out and purchase food and coffee at a fraction of the cost. The location is great with many local restaurants and coffee houses very close.

honestly, there are no bad marks against the hotel. From the moment you arrive and the concierge opens the great gold and glass entrance doors you feel like a VIP. The staff are always courteous and helpful with a smile.

Perfect hotel to stay in Hanoi. Brilliant big room, golden shine & beautiful, great bed, TV, sofa, working desk, towers, toilet, TV...all are clean, comfortable & great. Breakfast is many choice & all foods are very good taste on top 5* hotel standard. Gym 24hrs, swimming pool on top 17th fllor is perfect view to city. They offer me a big welcome more fruit & 5 beautifull delicious cases.

If swimming can have hot water at 20 degrees & below it better than avg whole day 18 degrees below

it is clean, rich and comfortable to stay. the staff is nice and always willing to help. if I have a chance to back to Hanoi again, I will stay here. :”)

incredible experience. great hotel and service! The pool is wonderful, it was comfortable for us to swim in it in February at +15 :)

👌🏻 unique design, this hotel is the ultimate experience of luxury and kitsch 👌🏻 clean, spacious and comfortable room 👌🏻 comfy bathrobes and slippers 👌🏻 professional, polite staff 👌🏻 great views from rooftop pool

🤔 pool area seemed a bit bland, there were not many places to sit, no parasols, plants or decoration apart from the golden tiles (which already start to wear off)

Beautiful gold hotel with friendly staff. We couldn't use the roof top pool because it was too cold, but we loved the golden bathtub (even though the water was lukewarm) the golden toilet, bidet and sink! I wish I knew what they used to do it like that, I would do it at home!

The bar was very nice, but they don't have local wine (the Dalat wine is so much better than the marginally ok wine from Europe they propose) and that area has tons of plum wine, but not on their list. That's the only issue I had. The rest was fantastic!