It was a nice room with a bench and small sofa which we liked a lot. The room had a double bed and an extra single for my son and some room to spare. There was a window that you could open which made it pleasant. The staff was very helpful and was even willing to ship shoes that were left on accident. They went over and beyond in this matter. The breakfast area was comfortable and clean. It was in a perfect location for food choices and close to the lake for walking.

The refrigerator was not working and the internet was very slow. We moved down to the lobby when we needed to have a good connection though. The breakfast had only a few choices of food and juice.

The staff are very helpful and willing to address any concerns or provide genuine and personalised suggestions of places to visit. For example, they suggested where I can go to swim and the best local place for trying spring rolls. The breakfast was delicious- everyday fresh and tasty! The rooms were clean. The Aircon and shower were fully functional. The view does not feature a lake, but it's still nice - overlooking the neighbouring houses and streets. It was also convenient to be offered a laundry service, for a very reasonable price, with same day pick up. The location of the property is superb! It's quiet at night but the lake and the French quarter are all a walkable distance away- perfect combo! Overall, given the service of the staff, the breakfast and the location, I am satisfied :)

I think the hotel hasn't updated the information on booking for a while. If you expect to visit the skybar or see the lake view, you will not find them here.

My flight was very early and I arrived in Hanoi at 7:40A.M. The hotel check in is 2pm, but the hotel granted my request to arrange their car to pick me up at the airport at 7:40 and allowed me to leave my luggage at the hotel. However, since my arrival to Hanoi was right after storm Yagi, I couldn't go out and was gonna wait at the lobby until check in time, but Miss Joy was kind enough to allow me to check in earlier cause of perhaps how I looked haha🙂 Miss Joy and her counterpart for the next shift(sadly I didn't get his name) made sure my stay was comfortable. They helped me with everything I needed. The room itself is also very cozy, especially the bed I requested🙂the breakfast was also outstanding. You can also find many small shops where you can eat around the hotel. So I am very satisfied that I chose their hotel.

There is nothing I didn't like about their hotel. It's the weather during that time that I didn't like so much because I couldn't walk around and share much about what to see and where to go fromthe hotel.

Comfortable and clean with helpful and friendly staff. The location was slightly further away from the old town than some other similar hotels, but close to a quieter and more attractive neighbourhood. Good breakfast.

The transfer from the airport to the hotel was arranged by the hotel but provided by a third party. The provider did not follow the instructions provided by the hotel to wait inside the terminal near the arrivals exit point (he was eventually found outside the terminal). The driver then drove in an excessively aggressive manner, Not having been in Vietnam before, initially I thought that this driving may have been the accepted standard. However, subsequent experiences of driving in Vietnam did not replicate this aggressive manner. The hotel should discontinue using this particular third party provider and should better vet future third party providers.

I recently had the pleasure of staying at your exquisite establishment, and I must say, the experience was nothing short of extraordinary. From the moment I walked through the doors, I was greeted with warmth and genuine hospitality that set the tone for a truly remarkable stay. The staff at La Sante Hotel Hanoi are the epitome of professionalism and friendliness. Their attention to detail and commitment to guest satisfaction were evident in every interaction. It's clear that the team takes pride in providing exceptional service, going above and beyond to make guests feel welcome and attended to. The accommodations were not just comfortable; they exuded an elegant charm that added a touch of luxury to my stay. The room was immaculately clean, tastefully decorated, and equipped with all the amenities one could desire. It was a haven of relaxation after a day of exploring the vibrant city of Hanoi. One standout aspect of my stay was the culinary experience at your hotel. The dining options exceeded my expectations, offering a delectable array of dishes that showcased the culinary expertise of your kitchen staff. Each meal was a delightful journey for the taste buds, and I appreciated the variety and quality of the menu. The central location of La Sante Hotel Hanoi was another highlight. Being situated in the heart of the city made it incredibly convenient for me to explore Hanoi's cultural and historical treasures. Whether it was strolling through the Old Quarter or visiting nearby landmarks, the hotel's location was a definite asset. In conclusion, my time at La Sante Hotel Hanoi was an absolute pleasure. The seamless combination of impeccable service, stylish accommodations, gourmet dining, and a prime location make it a standout choice for anyone visiting Hanoi. I want to express my gratitude to the entire team for creating an experience that I will fondly remember.

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I truly recommend this hotel if you want to have a relaxed and comfortable stay. For sure a place to return in Hanoi. Staff - very kind and attentive with us since the moment we booked the rooms online. The manager gave us her contact and helped us with everything such as tours, transportation, SIM cards, etc. Always keeping it very professional but making us feel at home. Room - big and with all the facilities needed. Bed was really comfortable. Cleaning - clean and smelling good. Breakfast - typical Vietnamese buffet but also with good western/american choices. Location - very good on a more relaxed area of Hanoi but just 20min walking from the old quarter.

Location was perfect, friendly helpful staff, modern well appointed room and bath. The included breakfast buffet is delicious and includes authentic Vietnamese dishes. The massage I received through arrangement of the hotel was excellent.

An attendant was absent most times during the breakfasts I attended. If no one is there to clean tables between uses, the guest has no choice but to sit at a dirty table.

Very polite staff, good breakfast. The room was clean and comfortable, the place was pretty quiet. Great place to stay for a few days. Also the place is near an old and beautiful area with a lot of cafes and restaurants (5 min walk). The area is also relatively quiet compared to the other Hanoi areas.

The street is quite dirty, especially at the weekend. There was a cafe near the place (not related to the hotel, just street food) and they had a lot of plastic and trash by the end of the day.

It's a small hotel in a residential area near West lake. At first look, you will be disappointed, but the rooms have all the amenities that you would expect. Breakfast is good although the refill is a little slow. The best thing about the hotel I liked is their service. I requested for a late check out and they considered it immediately. I liked the shower as the water flow was good.

The cleanliness is not very great. Carpets in the hallways are old and dirty. Walls of rooms and wood work are all old and stained.

The process of check in to check out was so comfortable thanks to the courteous and helpful staff at the hotel. We got late for breakfast one day but they made sure our family got the food. Any small issues in the room was solved immediately by the hospital staff.

The room was pretty small for a family of 3 adults and 1 child. There was no space to put an extra bed in the room even if they could. Also the mattress was hard and not comfortable to sleep on.