We had a wonderful stay at La Sinfonia. The hotel is new and beautifully designed. The room was spacious and had all the things we needed. The breakfast offered a great variety of delicious food. We spent multiple evenings at the rooftop bar drinking cocktails. Although they are a bit pricey, they are well worth the cost. The bartenders there were also very friendly. We had a very nice chat with them at the bar. Their spa is also highly recommended. We got a full body massage by Thuy and Anh and they were both incredible! Lastly, all the staff in the hotel were great! They were always there when we needed anything and everyone was very kind and friendly. If I come back to Hanoi I will definitely stay here again!

There was a bit of a strange smell in the bathroom throughout our stay, although that didn't really bother us.

First, location is great if you want to explore local food and the famous train street in Hanoi. The street is basically 3 minutes walking, making it so convenient to see the train passing. Second, check in was smooth and quick. We got clear informative instructions from the staff and everything was well appreciated. As we were a new couple and wanted to enjoy our first trip together, the hotel upgraded us upon knowing this information. The room was very clean, quiet, and well-ventilated. The bed was incredibly comfortable, and the soundproofing ensured a peaceful sleep, despite being close to the Sky Bar. Breakfast was delicious, though a bit more variety would be nice. We tried wine and cocktails at the sky bar and those were well made as well. For us it was a perfect stay and perfect place to create long lasting memories. Thank you to everyone here, especially to Hue that took so good care of us during our stay. She did go the extra mile to make sure everything and everyone is happy. We will book again for sure.

Nothing to complain.

Beautiful art deco style rooms, clean, spacious especially the shower with good pressure and hot water. Loved the attention to details in the room like fresh flowers and fresh fruits. Well located, close to the old quarter, right next to the train street, with plenty of choices of restaurants and convenience store. Despite being next to a busy street, our room was super quiet and we slept like babies. Didn’t have time to try the spa unfortunately but it looked very high end and professional. The highlight of our stay was definitely the staff. We were treated like in a 5 star hotel by Mr. Nguyen The Minh. He remembered details of our onward itinerary, spoke perfect English, gave us great recommendations, and even gave us a little souvenir before we left. We cannot thank him enough for his hospitality and his courtesy that made our stay memorable. We would definitely recommend this place. Keep up the great work.

The continental side of the breakfast could be improved. The Vietnamese side was tasty and fresh though, with new items daily.

This is a small boutique hotel, but beautifulyl run and in a great location. The rooms were quite small but well laid out with a great art-deco style and a nice en-suite bathrooms with a really deep tub and over head shower. Shampoo, conditioner etc all provided. The breakfast buffet was good with lots of different choices, both continental and Asian and a chef making eggs whichever way you want them. The restaurant was on the top floor with a great view looking out over the busy streets below. The spa was small but well done and we both had a really good massage. The hotel is in a great spot, easy to walk everywhere. The staff could not have been more helpful. They were wonderful with lots of great local recommendations. We loved our stay. Thankyou

We were very happy at the Sinfonia and would definitely recommend it.

We especially loved how friendly and helpful the staff were during our both stays. They offered to help with transportation and helped us confirm when we weren't sure that our reservations were through. We were constantly checked on to see if everything works well, if we could sleep properly (especially that we had the first night amid street celebrations of Vietnam winning the ASEAN cup), and we were assisted with a warm smile and kind words along the way. Special thanks to Nam and Hue, whom we met daily during our stay and they made sure we had a smooth holiday. Nonetheless, the spa area was very relaxing and the ladies who handled our treatments were very skilled and kind, and made sure we were comfortable and relaxed, so we made the most out of the experience. We would totally recommend using their services.

The windows of the rooms were facing an inner (very small) yard so there was not much to see, and we had to use the air conditioning for refreshing the air. However, considering that we didn't spend much time in the hotel room, that wasn't really an issue.

My stay at la Sinfonia was amazing. The Hotel manager ( I think, I unfortunately haven't got his name ) was very attentive to every guest, very hardworking to make sure everyone is having a good stay in the hotel. I mentioned quickly that the room I was in was a tiny bit loud for me because im a light sleeper, and I got a room call 5min after with the offer of changing without extra fee toi a better more quiet room. the breakfast is really good, the atmosphere really cozy and the decoration on point. The bedding is very confortable, but also very soft, which is to the European taste, but can feel too soft/not firm enough for people who like firmer beds. Also, the massages and treatment in the spa of the hotel are truly amazing, I cannot recommend them enough if you get the time to take one.

As mentioned, it was not a problem for me but the bedding is really soft, and could be a problem for those who don't like soft beds.

Exceptional Service and Memorable Stay at elegant and classy Synfonica Cytadel Hotel. Our recent stay at Synfonica Cytadel Hotel was nothing short of extraordinary, thanks to the incredible staff and their outstanding service. From the moment we arrived, the reception team set the tone with their warm welcome and seamless check-in process. They went above and beyond to accommodate our needs, ensuring every request was met with a smile and a proactive approach. The restaurant staff were equally remarkable, offering not just delicious cuisine but an adaptive and personalized dining experience. They attentively catered to our dietary preferences and made dining feel like a truly special occasion. The spa was another highlight of our stay. The team provided an atmosphere of relaxation and rejuvenation, tailoring treatments to our preferences and making every moment a luxurious escape. What truly stood out throughout our visit was the consistent adaptability and attentiveness of the entire team. No request was too small or too complex; they handled everything with professionalism and genuine care. Synfonica Cytadel Hotel is a place where exceptional service meets heartfelt hospitality. We can’t wait to return!

The hotel is clean and the straff is very helpful! The hotel is in short walkingdistance to the most busy part of the old quarter. Right by the Train street. I had a massage from Ahn, wich i can recommend!

somewhat poorly soundproofed

Location, staff services, cleanness; Right in the centre of the old quarter; nice restaurants nearby; room is very clean; bed, mattress, pillows are very very comfortable. I'm picky on this and they are much better than many 5 star hotels; Shower is strong; Most of all, staff are extremely friendly and helpful. Big thanks to Duy at the reception who advised me where to get the covid test, and to save time even he went to pick up my report.

I loved the property for its perfect blend of luxury and comfort. The beautifully designed rooms, attentive staff, serene spa, and the rooftop bar with stunning views made the stay truly memorable. Its convenient location added to the overall charm, offering easy access to attractions while maintaining a peaceful atmosphere.

While the overall experience was excellent, However, it didn’t significantly affect my stay and was overshadowed by the many positives.