Nestled in the heart of Hanoi's historic Old Quarter, Hotel Meritel offers an exceptional blend of traditional charm and modern luxury. From the moment you step into its elegant lobby, you are greeted with warm Vietnamese hospitality and a serene atmosphere that makes it a perfect retreat from the bustling streets of the city. **Location: 5/5** Hotel Meritel boasts an unbeatable location. Situated in the vibrant Old Quarter, it's just a stone's throw away from iconic landmarks such as Hoan Kiem Lake, the Hanoi Opera House, and the famous Dong Xuan Market. The hotel's central position allows easy access to countless shops, eateries, and cultural sites, making it an ideal base for both leisure and business travelers. **Accommodation: 4.5/5** The rooms at Hotel Meritel are beautifully appointed, combining contemporary comforts with touches of traditional Vietnamese decor. Each room is spacious, impeccably clean, and equipped with all the modern amenities one could desire, including high-speed Wi-Fi, flat-screen TVs, and luxurious bedding. Be sure to book a room with a window facing the stunning views of the Old Quarter, adding to the overall charm of the stay. **Service: 5/5** The service at Hotel Meritel is truly exceptional. The staff is friendly, professional, and always willing to go the extra mile to ensure guests have a memorable stay. Whether you need assistance with tour bookings, restaurant recommendations, or any special requests, the concierge team is always on hand to help with a smile. A special Thank You to their Manager Tiana who has been constantly helping me along my stay. You have a fantastic team! **Dining: 4.5/5** The hotel's restaurant offers a delightful array of local and international cuisine. Breakfast is a highlight, featuring a generous buffet with a variety of fresh and delicious options.

Nothing

We had a fantastic stay here - all the staff is wonderful especially Jelly who helped us with food recommendations and getting tickets to the water puppet show. The location is great as we were walking distance from the lake, many food options, and train street. I would definitely stay here again and recommend others to stay here! We also appreciated the air conditioned lobby as not all our stays had this in Vietnam.

There was nothing we didn’t like!

The staff makes this hotel special. They give a personal touch with their service and communication. The hotel vibe and aesthetic are also amazing. Everything was on theme even to the smallest detail. The location is a 5-minute walk to train Street :) Most importantly, the food is great! The presentation gives it an extra push. My tip is to order from their Vietnamese menu and not the International menu- you're in Vietnam anyway so order their food!!

The staff at this hotel are truly amazing, they totally go the extra mile! I want to mention VP and Benjamin in particular as they were responsible for reuniting me with my passport after it had gone missing in Ha Long Bay the day before my arrival in Hanoi. The staff at the hotel in Ha Long Bay (Ha Long Essence) had failed to help me find my passport but, as soon as I arrived at the Meritel Hotel, distraught and tired, VP changed the situation around completely by calling the police station in Ha Long Bay and locating my passport! I am so grateful to VP as I had honesty given up on getting my passport back. The passport had been found in a casino in Ha Long Bay (I had not visited a casino so can only assume that someone was trying to use it for financial gain). VP arranged for our flight, scheduled to fly to Hoi An the following morning, to be changed to an afternoon flight in order that I could get my passport back. Both VP and Benjamin then organised for the passport to be brought to me from Ha Long Bay rather than me having to travel back to Ha Long Bay to collect it. I am eternally grateful to VP and Benjamin - they are a true credit to the Meritel Hotel.

The staff were very friendly and helpful. It was my husband's birthday and the staff decorated the bed with roses and even prepared a little birthday surprise. We had a lovely terrace, were we could enjoy the sunset. I loved the rooftop bar and the cocktails. The breakfast was excellent. This hotel had everything we needed.

Everything was perfect.

The room and hotel overall were great. I really loved the restaurant. Great staff and amazing food including the breakfast. I definitely recommend grabbing lunch or dinner there. The location is great as well. It's in the heart of the old quarter within walking distance to many shops, restaurants and attractions. Lastly, the staff were some of the nicest people I've seen in the service industry and I've traveled to quite a few countries.

Meritel Hotel has left me a pleasant and memorable 1st impression of Hanoi. I was greeted with a genuine smile from front desk manager Tea. We were offered welcome drinks and knowing we were in Hanoi for the 1st time, Tea provided some good food and tour recommendations. All hotel staff were on the ball to look out for their guests, helping us cross the road (a challenge to some foreigners). Hotel staff even sent ginger honey tea to my room after knowing I was unwell. Overall, hotel is in pristine condition, staff are professional.Meritel Hotel has left me a pleasant and memorable 1st impression of Hanoi. I was greeted with a genuine smile from front desk manager Tea. We were offered welcome drinks and knowing we were in Hanoi for the 1st time, Tea provided some good food and tour recommendations. All hotel staff were on the ball to look out for their guests, helping us cross the road (a challenge to some foreigners). Hotel staff even sent ginger honey tea to my room after knowing I was unwell. Overall, hotel is in pristine condition, staff are professional. Hotel is well located near to many shops and places of interest.

Cars and pickup are across the street, making it challenging to cross to hotel. Hotel staff were observant and helpful to bring us across without fail.

This was my second stay in the hotel after a trip to Hoi An and I wanted it to be better than the first. Unfortunately the rushed housekeeping (my fault for turning up early) meant that my towels were less than clean and there were holes in the sheets - obviously there wasn't time for quality control. Management were very proactive in seeking my feedback and tried their best to help as I was checking out (I didn't say anything earlier).

Location was brilliant Staff were helpful, friendly and had lots of info about the local area and tourist attractions We had an issue with rooms and this was sorted effectively

Maybe a little more choice at breakfast

We had a wonderful stay at the Meritel Hotel in Hanoi and would highly recommend it. The hotel impressed us with its cleanliness and Charme. We were there during the Christmas Holidays, and the hotel went above and beyond to create a festive atmosphere. The breakfast was a highlight, offering a wide variety of Vietnamese and European food. Outstanding was the barista made coffee! The restaurant served delicious Vietnamese dishes, and the rooftop bar Botan was a perfect spot for a beautiful view of the city and very tasty cocktails. What truly stood out, though, was the friendliness and professionalism of all of the staff. Everyone was welcoming and attentive, making sure we felt comfortable throughout our stay. A special thanks to Mr. Haihung, who welcomed us at hotel and was always available for questions and suggestions for activities in Hanoi. And also went out of his way to help us when we accidentally left some belongings behind, for which we are very grateful.

We had nothing that we didn’t like during our stay