Located in the city center, easy to walk and visit anywhere

No elevator, you need to walk up to room, narrow stairs, it could not be fit with big luggage, small pack bag is fine to carry

I absolutely adored my room—it truly felt like a home. The cozy atmosphere and thoughtful design were perfect, and I loved the bohemian vibe that made it feel uniquely Hanoi. It was as though I was staying in a local home, which made the experience even more special. I’m also very particular about cleanliness, and I was delighted to find the room spotless and well-maintained throughout my stay. If safety is a concern, rest assured that the space is secure. Given reports of lost belongings in hostels, this place offers peace of mind, so you can feel confident leaving your things behind. Lastly, the host was incredibly kind and welcoming. The warmth and hospitality of the people in Hanoi truly left a lasting impression on me. I highly recommend this place!

The construction noise wasn’t an issue for me, but the mosquitoes were a bit bothersome. However, the hosts were thoughtful and provided mosquito nets and earplugs to help mitigate the discomfort. One thing to note is that this place may NOT BE SUITABLE for guests who use WHEELCHAIRS or WALKING CANES. There are no elevators, and the stairs can be steep and narrow, which might make it challenging to navigate, especially for those with mobility issues.

I stayed in room 401. The room was cozy and nicely decorated. A balcony on one side and a window on the other side made the room bright. The bed was wonderful ! Also the linen was great. The pre arrival information that I received via WhatsApp was very precise and useful. The host was fast to answer and very helpful. The balcony had nice plants. The location is great, away from the tourist ghetto but next to many restaurants and stores. The heater was highly appreciated.

The staircase to the 4th floor is very narrow and tough if you have lots of luggage. The slippers provided were worn out and very uncomfortable. The water boiler needs some good cleaning. I got electrocuted when I plugged in the lamp because the wires were loose. The shower is pretty small. The windows don't keep the noise out. Just in front of the house is a huge construction site. Noisy work started on my first morning at 6:30 a.m. !!!!!! and finished at 11:30 p.m. !!!!!

Great location in a small alley. Very safe and just one minute away from a convenient neighbourhood. Small convenience store with western products nearby (L's place), lots of coffeeshops and restaurants within a 5 minutes walk, touristic attractions within a 10-15 minutes walk. Special mention for the small coffeeshop in the alley called "Mallard". The appartment itself was very clean and practical, had a home vibe, great light during the day, quiet ambiance. I had personal inquiries that Melanie and her dad answered to in a very simple, professional and helpful way. All in all I really liked my stay and I will come back on my next trip to Hanoi!

Everything was really great but I do have to mention 2 things for other guests to hold all information before booking: - Room was on an upper floor. I had to carry my luggage up, Melanie helped me a great deal (thanks again!). If you are planning to come with heavy luggage, you should consider this - The bed mattress was a little hard. It does not bother me at all, I don't like soft beds. But I think that people with back problems may want to think about it beforehand - maybe other rooms in the other service appartments are softer, just ask the owner!

Large, clean room. Comfortable bed and pillows. Hot pot, man at desk was friendly and super funny. I did not explore the area, just slept for the evening and left the next morning.

Location is down an alleyway and was a bit difficult to find, especially since I arrived after dark. I wandered around a bit and asked people for help with directions, but even then I had difficulty. Clearer directions from the property owners would have helped. But quite simple really, I just needed to continue to the end of the alleyway. Taxi driver had trouble finding the location. There was no garbage can in the room.

We found the location was really good as it was close to many attractions and restaurants. The hosts were friendly and very helpful. Nice hot shower, small fridge and a/c.

Nothing

It looked exactly like the pictures. In a very quiet street, very relaxing. Also they are very very nice and helping with very good recommandations and can help you find transports or tours for a very good price. Again my room was just like the pictures, and very very confortable, the AC worked perfectly and same for the wifi. Also the house is super close to the old quarters, like a 5mn walk. Came home one night at 1am and felt very safe. I definitely recommend !

Some construction in the street behind the house but it’s not their fault.

The room was so homely, I felt like I was staying at a friend's place. It was nicely decorated in that way. The beds are comfortable. The location is great, just outside of the hustle and the bustle of old quarters, it felt more authentic. Old quarters are a 15 minute walk away. There is a very nice coffee place around the corner that serves vietnamese but also Italian style coffee. Mosquitos could be a problem, but mosquito nets are provided and that worked well for us. Last, but not least: the father who checked us in was very friendly and welcoming. His English was great. I would book this place again when coming back to Hanoi.

Only one thing: we didn't have a place to dry/hang our towels. That was a bit inconvenient.

Wonderful host, really accommodating - they let us leave our bags at 7am as we landed early in the morning. Lovely location, close to old quarter and Hoàn Kiếm lake but a little quieter and away from the main road and close to really god facilities (supermarket, coffee shops, train station, bars). The host offered lots of tours and transfers if you need, although we chose not to use these services. Lovely touch of complimentary water and a honesty-style minibar downstairs. AC was great and there was a ceiling fan too and fresh towels every other day.

We loved it here. The old courtyard location gives it a more authentic feel than the average hotel in the old quarter. Location was good, very close to some of the main attractions. Communication from staff was great. We also used the laundry service, everything came back dry, smelling good and on time. Thanks for a great stay :)

There is quite major construction happening nearby. Obviously not the hotels fault but if you are looking to sleep in you may be in for a rude awakening (no pun intended)