The staff were fantastic! Tommy, Alex and the team were super welcoming from the beginning to end and if you ever need any last minute day trips or ideas, they have an agent who can help organise on your behalf! The room was extremely spacious despite what you would see on the outside, fitting a family of 4 nicely, with two bathrooms (enclosed shower and toilet), this was a nice treat for any holiday! The buffet breakfast is pretty standard across hotels we have stayed but overall - satisfies you with western and Vietnamese options - they also allow you to takeaway food in the event you have an early start or need food to go to the airport (cannot recommend this enough for the airport as Noi Bai charges USD as opposed to the local currency) The location is about a 15 minute walk from Old Quarter but if you do not mind taking a Grab/Taxi or walking, you will not be disappointed! You are also nearby two massage parlours, if you are looking for a good vietnamese massage. We went to "Spas Hanoi" which was overall really good if you are considering on the side. There are a number of food options as well, so if you are stuck on food options, you will not have any issues planning or have a spontaneous snack to and from the hotel.

We stayed on level 2, with the buffet breakfast on level 1. As people move around on the floor below, you will hear the scraping of chairs around 6:30am - we have recommended this to staff to maybe add some feet cushions for the seats - so hopefully this can be improved to reduce the noise level.

The staff and premises were very good, The appartment was ideal for my family as we were travelling but needed a base in Hanoi. The appartemnt was advertised as having a city view but there was one window in the bedroom that opened but the view was far from a city view. (photo attached) The breakfast is served in a hotel around the corner and although it was small there was a great choice of food. Unfortunately, I was unwell for a few days and had to spend it in the appartment and there was construction work going on in the building beside the hotel...they cango hammered from 7am - 6pm for at least 10days of our stay...this was not the hotels fault but it did cause some headaches. I would like to say that the hotel itself is very nice and spotless with everything that we needed and the staff were always at hand with every enquiry we had. Once we figured out where everything was within walking distance of us. I would reserve this hotel again on our next visit providing the construction work next door was finished.

Air conditioned ,spacious, has a washer and a dryer. Quiet street. Lovely friendly staff.. i will return.

Breakfast simple and after second third and fourth day with same food in bay maries I decided not to go there as not sure if its made fresh each day. Suggest they alnerate menu. Shower head didn't fit in holder and electric light in bathroom flickered in a strange way when turned off. No pool. But none of tbese things would stop me from staying here again

Very good location in the old city, plenty of coffee shops and restaurants nearby. Perfect point to start a relaxing walk to different parts of the city. Exactly as described on Booking. Good A/C and WiFi. Friendly and helpful staff.

Breakfast could be better.

24hr counter service, location is quiet as it is behind an alley with amenity such as hair salon, nail parlour. Walk out to main road is only 5-7 minutes and easily accessible to all the touristy shops within walking distance. Walking distance to Train Street and nearby eateries.

The Aircon in Sitting Area was leaking for one night. The ironing board cover was black and the iron was emitting black substances and not working. It is time to replace with a new set. Breakfast can be better as it is the same daily. I would rate it as 5/10.

We recently stayed 7 nights at Hanoi Central Hotel and Residences. From the moment we booked, Michael ( manager) contacted us and was there to help us with all our needs. The pick up service from the airport was perfect and gave us assurance that we would get to the hotel without issue as we were arriving after midnight. Once at the hotel, we found our room, large, comfortable and quiet. It had all of the amenities we needed. The front desk ( Huy, Ann and Henry) were delightful people and always greeted us with a smile and helped us when needed. Thank you to all. You are very conscientious, professional and kind. Michael was superb in his role from the planning stages to our departure. Thank you so very much. We went for breakfast everyday at their sister hotel, The Callista. ( just meters away) The breakfast was delicious. We were always greeted with a smile and not rushed. ( we would, at times, get there closer to the end of the breakfast time.) The entire staff at the breakfast were outstanding. A special thank you to Chinh, Oanh and Ken. Our interaction with you at breakfast was the perfect start to eah day in Hanoi. We hope to one day have the opportunity to meet again. We definitely recommend a stay at Hanoi Central Residences and Hotel for your time in Hanoi. It's an excellent value, but, it's the staff who make your days there special. Again, thank you. We hope to see you again.

Water running out of the shower.

We loved the location of the hotel down an alley. It is in the heart the old quarter, however very quiet. The room was spacious and beds were extremely comfortable. Staff were exceptional and most helpful with where to go, what to do etc. Breakfast is not at the hotel, just around the corner at their sister hotel. A very short walk with many choices for breakfast. Many restaurants around the hotel and the Hanoi Social Club restaurant in the same alley. (Aussie owned). A great quirky place to have a drink and a meal with some live music on some nights. The hotel is very close to walking everywhere. 18 mins to Beer Street, less to Shoe Street, and main areas of Old Quarter such as Decoration Street, the lake, night markets on weekends, etc. Again, amazingly quiet away from hustle and bustle of the city. I highly recommend this hotel and a big shout out to the staff. You guys made it even more enjoyable.

Nothing

Apartment was spacious and comfortable. Great to have washing machine and dryer. Friendly staff

Even though on a back street still a bit noisy including from neighbouring apartments. Only the 2 bedroom apartments face the back of the building.

I would highly recommend Hanoi Central Hotel And Residences. On arrival the staff were warm and friendly. The suite was large and as described. The location was fabulous, allowing easy access to Vietnamese Street Food (it's in the vicinity of the best street food in the city according to the unrelated city tour we did), Train Street, the Night Markets and many other tourist experiences. All the staff were amazing but Ann, who was on the front desk for many of the days we were there, was particularly well-suited for her job, she made us feel welcome at all times, took a personal interest in the guests and was a wealth of information. Alex who was on duty when we had to leave at 6:30am was attentive and very helpful. The staff were even willing to allow us to arrive 10 minutes before breakfast was due to start, to pack a take-away breakfast before our trip to the airport. If I ever go to Hanoi again, this will definitely be where I stay!

The room was very spacious and private. The staff were extremely friendly and helpful. They even packed a breakfast for me as I had an early flight. The breakfast was held at a neighboring hotel just around the corner. Very welcoming as well. The location was great for walking to train street / beer street/ the beautiful lake and church

The view was undesirable as I overlooked an apartment building. It was difficult for my taxi driver to drive down the very narrow street. I lost my key and was charged for a new one even though I was checking out