There is sooo much to love. It was an amazing setting, so wonderful and mesmerising. To see the property in the rain, in the mist and in the sunshine was such a blessing as it is just a magical place. I cannot say enough how wonderful the whole place is. Especially the staff at reception and all the different locations at the resort.

This may seem petty to some but there is no place to eat other than at the resort. That would be fine if the food was great or even good, but it’s only ok. Of course it’s expensive, you expect that, but that is not the problem. It’s just not very good. I really hate to say this because I would stay here again for sure as the staff were amazing (apart from the wait staff at lunch and dinner who were fine but not great. I waited for an age to order a water after our initial order was taken) but the food is such an integral part of my enjoyment and it was substandard.

All staff were fantastic- Sophie, Vu, Tuan, everyone we met. They even managed to find a new room for us in a quieter area The rooms are great and the area is so clean and green

Unfortunately we received an email the evening before booking that government officials were visiting the park and that it would only reopen to tourists at 2pm so we missed the entire morning. The spa was also closed on the saturday, though it was open the next day we didnt have time The location was quiet but karaoke is allowed which disturbed the peace and quiet.

We had three premium rooms and thoroughly enjoyed our time at this wonderful and atmospheric resort. The resort itself is beautiful, with stunning views and a serene environment that makes it perfect for relaxation. The rooms were spacious, well-appointed, and offered all the amenities we needed for a comfortable stay. The hike to the top of the mountain was a great way to spend a morning. A highlight of our stay was definitely the staff. Everyone was incredibly friendly and helpful, making us feel welcome from the moment we arrived. A special mention goes to Nhung, who was fantastic and went above and beyond to ensure we had a great experience. It was very kind of her to take us on the resort tour.

The pool area is lovely, but it could benefit from more regular skimming. There were two pool attendants, but they didn't seem to be very active in maintaining the pool.

The location is the star, set on the side of the mountain, within the NationalPark,you really are in a tropical Jungle. The site is contained with walks and you can walk or use bikes to explore, but it is hilly! The breakfast was amazing, the biggest spread I have seen outside of the USA. The Rooms and bathrooms were very spacious and clean.The evening restaurants offer was also good. We were there slightly off season and it was quiet, except for the jungle noise. This was so good when we had an infinity pool view to enjoy by ourselves. We loved and would recommend.

This place is exceptional, it is like being in a whole different world, so peaceful and quiet. It is located in the mountains less than a 2 hour drive from Hanoi and is isolated in a beautiful jungle like area. The grounds are hilly with all kinds of vegetation and colorful flowers and plants. We had booked massages in the spa and they were excellent. The breakfast buffet was good and the meals in the restaurant were great as well. The pool was good and offered bar service and the staff offered rides on electric buggies to different parts of the grounds.

We stayed a Saturday night and Sunday morning around 8AM someone started a loud leaf blower right outside. Then at 8:30AM housekeeping came wanting to clean the room, when they should have known that we were checking out later that day. Despite these annoyances it was still an incredible place, wish we could have stayed longer.

Fantastic environment in the mountain of Ba Vi with jungle around the compound with magnificent bamboo bushes and banana trees amongst others. Really special place with French ruins around and not too large bungalows spread over the area and amazing pool area with view over the area. Limited amount of spacy comfortable rooms in each bungalow each with balcony makes it really nice and relaxing to stay for a few days.

We went to the Spa the first day in the afternoon for my wife to have a treatment - BUT it was karaoke party on top of the Spa building with just a terrible noise that made it impossible to have a relaxing time. How can any manager allow such karaoke party with that noise in the compound? We also had a luxury set menu in the Tonkin restaurant with one of our Striploin beef steaks being really bad - I did not send it back since I did not want to ruin the athmosphere, but that was really disappointing.

Definitely felt like a retreat, very secluded location and good security. It’s inside government protected forest (Ba Vi national park) so everything here feels very authentic, natural and really makes you feel like you’re in the wild. Great place for forest/mountain type of people. Weather was perfect when we were there. Also the front desk staff was very tentative (she phoned to check on us as we didn’t leave the room for a long time), that’s very nice and showed good caution, good training. Food was ok, i really like the bún cá at breakfast. Room service was punctual. There’s adequate activities to do around.

Upon arrival room smelled musty (understandable since it’s inside the forest) but I would recommend hotel use a dehumidifier or take some steps to get rid of the smell before guests arrival. Should have a hot pool. We wanted to enjoyed to pool but it’s was very cold. Need to pay more detailed attention when cleaning the room. We had a little problem upon checkin but was quickly resolved by the hotel.

Location is incredible, staff are amazing and spa has good treatments. Atmosphere is unique being in such thick cloudy jungle, it really does feel like another world and is strange in a great way. The short tour included in the stay is interesting. Classic architecture and feel throughout the facilities sets it apart from cheap new-build hotels.

The story of Ba Vi in the lobby book is really cool but maybe it could be more prominent e.g. make more of a connection between the stories and available tours? More info about the tours in general would be good. I thought there was a missed opportunity for more focus on sustainability, given the location — that could be in-room or the menu (meat from aus and us is weird in my opinion). I guess that depends on what the target market is. The TV system was a bit bizarre and POS systems were a bit old but this was quite charming in a way. None of these things were problems just ideas to maintain a true 5 star experience.

The resort was impeccable! We chose the suite with a mountain view. The room was clean and so comfortable. The bed offered us such a good night of sleep. The location is great. It is so good to disconnect and be amongst nature. (Although I must say that the wifi connectivity is super strong. Even when we left the room and go to other parts of the resort, we always had a strong wifi connection) I love how it is nestled in the lush mountain. It was a bit unnerving for me initially when I heard the loud sound that the cicadas are making since I am a city girl. Haha. The insects were really huge too! But they never caused any issues for us. Instead it showed the amazing biodiversity and richness. The best experience of it all, was actually with the people. Our son had a fever throughout the stay and we were all so well taken care of from. I want to specially mention Mr Linh, Mr Phuong Patrick, Ms. Nhung, Ms Thuy and Ms. Hue. They are really gems that made such a great positive impact during our stay. Needless to say, I really hope we can visit the resort again sooner than later! My son is already asking us when we can go back again!

Everything was great!

The place is just great, nestled in the mountains of Ba Vi Park. You forget about the noisy Hanoi just few Kms away. The care of the staff and attention to details was outstanding.

I would improve the pizza, for such a high end hotel the pizza was embarassing. I would increase the amount of toilets around the park. I would have larger seats at the restaurants.