Very comfy room. Breakfast was pretty basic but OK. Great to have the airport shuttle

Perhaps a coffee shop within the hotel

Location and free shuttle.

It needs renovations. The carpet and decor need updating.

The reception area was very clean. It was very quiet. The front desk staff (it was a lady) was very patient with me because I didn’t know that they don’t accept cash. She was very patient in letting me do my etransfer from my husband for me to pay the overnight stay with my son. She even assisted me in doing my curtains and gave me extra blanket. Plus, a few walks is a Chinese restaurant which served us excellent quality dishes. Our room and bathroom were very clean. This is already my 2nd time to book in Quality Hotel. I always book here whenever I come back from my vacation in the Philippines. They also have airport shuttle service.

None at all. Just the other front desk staff (East Indian) that was not welcoming or accommodating at all upon checking out. His service was somewhat he didn’t want to be there. But otherwise, everything’s perfect.

Breakfast provided as well as a shuttle to airport

I found everything to my liking, and I was comfortable. I utilized the shuttle service which was on time, comfortable to ride in, and the drivers to be friendly and courteous. The front desk staff both at check-in and check-out were very kind and courteous. They were friendly, courteous and professional.

I felt the price I paid for the minimalist tiny cramped room that didn't even have a mini fridge to put my insulin products in, was a bit excessive. The wifi didn't have a usable signal even though a router appeared to be right beside the bed. Although the shuttle drivers were great, I was a little concerned about what appeared to be ongoing phone conversations through Bluetooth earbuds.

The location is great, right in the heart of Richmond. We arrived very late around 11:30pm and hadn’t eaten much all day. When we arrived we didn’t expect much but the person at the front desk told us that the Chinese restaurant around the corner was opened until 1am. We had a very nice meal which was exactly what we needed after a long flight. Having that option was very uplifting and I know most restaurants don’t stay open that long. The bed was very nice and comfortable. A comfortable bed and a meal when you’re hungry, we were happy.

The bathroom needs a little facelift and since the lobby was under construction it wasn’t pretty but it was acceptable.

The free breakfast is nice. They have a cool crêpe machine.They should offer gluten free options. The staff is very kind. Great to have a free shuttle to the airport. The bed is fabulous with high quality mattress and pillows.

Rooms closer to mine were in renovation. On the night of Dec. 23rd, at around 9:00 p.m., the 2nd floor smelled of cigarrette. On Dec. 25th at about 6:00 p.m. the elevator smelled of marihuana. Hand towels should be of a higher quality.

Extremely reasonable and friendly staff very positive communication and respectful feedback and patience in response to figuring out the bill because there was some confusion about a credit card but it was handled very professionally and very reasonably and I'm very happy with my decision and experience to stay with the Health Quality Inn at Richmond BC and I will continue to utilize that hotel moving forward with any future endeavors the bed and breakfast was very clean and quiet The only complaint of it have would be that the breakfast was situated in a midsize conference room so it was Somewhat philosophical backend a little uncomfortable as far as the situated guests go put the staff handled it very professionally and in a friendly manner and everybody I would say enjoyed their entire experience that I could see I'll definitely be going back thank you

The only thing that sucks is it I can't live there At some point you got to go home sometimes and that's all right but This hotel definitely reminded me of My past when I was younger and how much I used to love staying in Hotels and motels and Airbnbs consistently!!!!!!

All of the staff was so kind! Always saying hello to us when they saw us. I needed a shuttle at 4 in the morning to the airport and the staff greeted us with smiles and even prepared a prepacked breakfast for everyone.

The proximity from the airport. The staff were friendly, helpful and welcoming. The hotel was clean throughout, even while undergoing renovations. We were upgraded for free and the room was big and the bed was huge and so comfortable. We loved the fact it was a bath and shower. This is the second time we have used this hotel and would definitely recommend

There was nothing we didn't like about this hotel