We were very well accommodated as soon as we stepped foot at the airport! The transportation was easy to find and we had no problems getting to the property as they sent very thorough directions and had continuous buses coming every half an hour. They were so kind to accommodate us by making sure we had transportation back home as well, not to mention the gorgeous view and short distance from the airport.

N/A

Allover is good

During check-in, I gave my Credit Card to the Reception and they Swipe, I saw POS machine showed "Approved" but your Stuff informed, it did not approved. Then I paid in Cash. After that I got an email and SMS from my Bank that the transaction is approved and I showed to your front office but they did not admit. Subsequently, your front office assured me that they will enquire. The next morning, One of your Stuff confirmed that the Card transaction is approved and due to problem hotel POS machine, it did not shows. They will arrange for refund as soon as possible.

The staff were extremely friendly. Very clean and comfortable room.

The best hotel near the airport, but not the best location to explore Vancouver. At the time of my stay, there were bunch of drunken guests who seemed to join a corporate event. They were very loud and rude, flirting each other in the elevator. All parking spots were full because of them and we had to wait for quite some time to find a place to park.

We were just off a cruise and arrived at the hotel about 6 hours ahead of regular check in, but they accommodated us with an early check in and even a late check out as our flight didn't leave until late the evening we checked out. Even though the hotel is not inexpensive, this kind of customer service has made a loyal customer of me!

There was nothing to complain of. We loved everything there.

The room was tidy and conveniently located. The bed was also comfortable. Wifi was sufficient for work zoom calls. Fun fact, this hotel is located maybe 3 blocks away from the weekly Night Market. Definitely worth checking out.

The facilities needed a bit of TLC. The aluminum edging everywhere in the room was starting to show some signs of a dated "modern contemporary" look and it's a bit of a hazard for your elbows and limbs to randomly scrape on. Not that it happened, but I can easily see it happening especially if you travel with young kids. The wifi was spotty outside the room (i.e., conference center, and the balcony outside the conference center). The pool was a nice touch, but the one shower I tried to use ended up breaking down.

Very welcoming, clean and wonderful view. The hotel staff were amazing and so good with me and my family, thank you all so much! The food in the restaurant was out of this world too! Thanks for everything.

Pillows were a bit tough and too thick, Internet was temperamental.

The room was clean during my visit. Staff are friendly and I have a wonderful stay in the Westin Wall Centre. Unfortunately, I did not have a chance to try their food and pool. May be next time! It become perfect if nearby sky train opened.

Customer service was excellent. Surprisingly good location, within walking distance to some fantastic Asian restaurants at reasonable prices. The shuttle bus service was smooth and got us from and to the airport efficiently.

It was a bit pricey, so I only booked one night.

Location was excellent, 7 minute walk to Richmond night market and close proximity to grocery stores and food.

There were stains on the countertop and mirror on the bathroom. Not dirty, but old, set-in stains that could be replaced.

Vey clean and comfortable. Close to the airport. Very friendly and helpful staff.

Small lobby area. After checkout would have liked a relaxing quiet space to sit while waiting for later departure to airport.