The location was the best. It's situated right inside the Niigata Station, and you can reach every single location from the ease of your hotel. All good malls and eateriare are also available at walking distance. Furthermore, basic facilities were available in the room with an excellent view of the city. They also provide you steam iron, extra pillows, and a small revolving fan for comfort. The staff was extremely friendly and cooperative, and they took their services very seriously. I also enjoyed the breakfast buffet during my stay, which came with a good variety of Japanese and European breakfast options.

I believe they should install an air-conditioning thermostat in every room because every guest would like their own setting for the room temperature. For me, the room temperature was not cold enough.

This hotel was great. Family Mart right next door. Room was clean, small as most rooms are in Japan. Amenities were downstairs in the registration area. It was right at the train station and the bus area was also right there. Very convenient. If you go out toward the Family Mart there are really no restaurants, more residential. But if you go the other way there are restaurants, a Starbucks, shopping. Just need to go in the right direction.

For some reason there is a constant bell going off every minute or 2, coming from the train station. Not super loud but you can hear it.

Great hotel very near the station. Incredible value at 60 dollars for a room for two adults and one four year old for one night. Facility was spotless and not sure if we were upgraded or lucky but room much bigger than I expected.

Staff seemed a little hesitant to engage with foreigners but were friendly and professional, especially once communication in Japanese was established.

I loved everything about this hotel. It has almost all facilities that you would like for a family stay. Plus, the location is the best in Niigata City. You stay above the Niigata Station, and you can move around the whole city and explore tourist attractions using the large bus network that operates at the hotel's location.

Breakfast was outstanding, the room was clean and the bed was comfortable (not as hard as some other beds in Japan). Convenient walk from the station, overall a great value and definitely recommend.

internet cable, good desk. big room. good location

we could hear the train station entrance stairs beeping sounds for blind people in our room which was a little disturbing but eventually got used to it

hotel location, clean,, pleasant staff, breakfast buffet was exceptional. the dinners were excellent with good value.

rooms were smaller than I like.

Location was excellent. From the second floor of Niigata station you can get to the hotel.

I wish access directions were given on the hotel website to access the hotel from the second floor of Niigata station. It’s so convenient and would have saved me some extra steps.

The staff is helpful in person. And the breakfast was very good. Wish I had time to try lunch and dinner there.

The bathroom is very old

Very large single beds by Japanese standards Very clean and quiet room Practically connected to Niigata Station

It would have been nice to have been able to open the window at least a little