Really modern and lovely rooms with professional staff.

The parking is an issue. Too expensive and it's £12.50 for 24 hours meaning I spent £25 for a 2 night stay. The staff didn't know that the price advertised on the website was different to the price on the app. The secondary parking area was not mentioned until I prompted them and when I tried the code it wouldn't work. The only reason I chose this hotel was the price and when you are in the parking charge I could've stayed elsewhere. The location is awful, it's like a scene from downtown LA or zombie apocalypse when you walk towards the centre, drug taking, gangs hanging about and obvious crack heads on each corner. On top of that there is an obvious sewer issue in that area that can't be mistaken.

The property is just a walking distance to all the places that we want to go. I chose it because after researching for the nearest place to the event that me and my husband needs to attend, this hotel is the nearest.

It is convenient, family friendly and you feel safe. Just not happy with the cleanliness of the room. Too dusty. The shower drainage, shower head needs a totally deep cleaning so is the sink tap. As a former housekeeping supervisor, those are the things that i am looking the first thing. Otherwise, our stay is very nice. Can i just recomment that cutleries needs to be somehow polish as i need fo deep it to a hot water in order for me to comfortably use it. The plates in the buffet where the tongs and service spoon are jave all chips on it. Replacing it ASAP.

I STAYED FOR FOUR NIGHTS. I JUST BOOKED THE FIRST NIGHT AT A RATE, SO I DECIDED TO STAY 3 MORE NIGHTS. EVEN THOUGH I WAS IN THE SAME HOTEL, IN THE SAME ROOM, I HAD TO PAY £10 (£30 FOR THE 3 DAYS) EXTRA WHICH SEEMED A BIT OF A SWIZZ. HOWEVER, THE ROOM WAS SPOTLESS, THE FACILITIES WERE GOOD AND ATE THE BEST HOTEL BREAKFAST I'VE EVER HAD. SAUSAGE, BACON, TOMATO, EGGS, HASH BROWNS, BAKED BEANS, CEREALS, FRUIT, YOUGURT, CROISSANTS, BREADS, BUTTER (NOT MARGERINE) MUFFINS, TEAS, COFFEES, JUICES THE LIST GOES ON.

THERE WAS OLY ONE LIFT FOR HUNDREDS OF PEOPLE AND IT WAS QUICKER TO TAKE THE STAIRS TO THE SIXTH FLOOR THAN TO WAIT FOR THE DREARY LIFT.

All cleaned and looked amazing. Good smell everywhere. Very quiet place, it's good for rest. In city centre, that's great and useful.

Poor quality of lighting inside the room, the air conditioner don't work on hot and was full of dusty from inside, when we put on. It is regrettable that the hotel does not have any entertainment area, such as a snooker table, or darts or even a shelf with books or magazines. This is for those who are staying longer days, to have something to entertain themselves with, because it is boring to be in a hotel where there is no activity.

The hotel went above and beyond to help me after myself trying to change the booking several times. Due to different circumstances. However It was lovely and clean and spacious. The room I initially was given was a double room, but I asked them if they could give me a twin room. For myself and my son. They met this with no fuss and simply swapped the rooms for me. The bedroom was lovely and had all the facilities needed for a one night stay. The air conditioning and heating was easy to use as both myself and my son were cold and then warm, during the night. But overall everything was lovely. The beds were also comfy, and I had a good nights sleep that was complimented by a cooked breakfast plus continental options of fruit, cereal, and pastries. Along with tea, coffee, and fruit juice to drink.

There was nothing at fault with this hotel.

The staff at this hotel go out of their way to help and are so friendly. The hotel and bedroom was very clean and the main bed very comfortable. We had an amazing view from our room, although the window is a little too high to really enjoy it. Delicious and generous breakfast. Lots of options to enjoy. The hotel has parking on site.

We drove into the parking and there was no sign to explain we needed to pay inside for 24hr parking. The sofa bed for the kids was very worn with the springs felt through the mattress. Our small kids didn't notice, but I think an older teen would.

I like that the breakfast is included in my stay. There are a variety of selection - from English breakfast and croissants to cereals. The coffee machine also brewed fresh beans every selection. The location is also another win for this hotel. It's right into the town center/high street. It's only walking distance to the markets, train station, and bus station.

The room I was occupying did have a standing shower only and not a bath tub. I know I should have asked if I can get one but apart from that my experience was great.

The hotel and the room was very clean. The staff were very attentive.

Three members of staff working on a Saturday evening. One poor girl was left at reception constantly checking in the seemingly constant stream of guests, the other girl was frantically trying to serve people at the bar AND run the kitchen on her own whilst a big fella hid away up by the lift, only showing up once the girls had done most of the work... Some guests were waiting for over 10 minutes to be served at the bar because the 2nd girl was trying to cook and serve food. Poor show.

This hotel at a great price with all the facilities you need, with a lovely self serving breakfast, with good quality food, great if you are vegan or vegetarian too. The hotel room was spacious and in great clean condition, still looking quite new and modern. This town centre hotel is excellent for its location, with all the shops and restaurants nearby.

The shower and room are excellent, but with no complete sealed in glass partition in the shower area, water can flood the floor area at times.

Stayed with family and the room was prepped well to accommodate. Amenities were all there as expected/clean room. The breakfast was lovely and very helpful staff. The only gripe was I was on the 5th floor and the lift didn't work. After a hectic day coming to check - in and then take those flight of stairs was strenuous to wife and kids. Otherwise the experience was very pleasant and would definitely choose again

The lift was the main issue. Family rooms on the 5th floor and taking those flight of stairs was exhausting.