The customer service was excellent. The staff were very accommodating and helpful. I really liked the coffee service in the lobby. Nice touch. Breakfast was also excellent. This is a small hotel with a limited number of rooms, which are very spacious and comfortable. You also really feel the personal attention from the staff due to the size of the hotel

The rooms are little dated and need to be refreshed with new decor, etc. WiFi was a bit touch and go as well. I had to jump from different hubs. I would recommend the hotel replace their WiFi with a Mesh system.

The location is very good , all around the hotel is full of bars , restaurants, cafes The service was good, we even got the breakfast to the room. Room was nice and comfortable, the room has nice and quiet balcony we could enjoy the breakfast and drinking wines at night. The receptionists are very kind and professionals.

Nothing, everything was perfect.

I like the location in Palermo, the helpful staff (especially Natalia) and I loved our room 301! My only small complaint (very small) is the coffee you serve is lousy! Very bitter and served in small pots that went cold quickly. But that is a small thing….we otherwise loved the Glu hotel!🙂

The coffee!

The hotel is in a great location in Palermo Soho, quiet at night but only a short walk to Plaza Serrano, breakfast was varied and plentiful. The rooms are large and spacious. What really made this hotel stand out was the incredibly helpful staff, they welcomed me to the hotel, remembered who I was, were willing to answer any question and even helped me after I had checked out. Probably the most helpful staff I've ever experienced at any hotel stay.

Nothing really. There aren't a huge number of amenities at the hotel, no bar or evening restaurant, but this is as outlined in the hotel listing.

The word boutique gets used very freely with hotels with few really living up to the title. The Glu is really a boutique hotel. The staff is amazing knowing you by name from day one and doing everything possible to make your stay great. From helping with transportation to restaurants; amazing service. The room was very spacious with nice amenities and great daily service. Breakfast was made to order fresh with a nice variety of pastries and protein. The location is also great walkable to many restaurants, bars and shops. You feel like you're in a neighborhood rather than just another big city. I will definitely stay here again if I'm ever back in Buenos Aires.

Nothing

We were very impressed with the attentiveness of all the staff. They were very friendly and willing to help. A really good value for the money.

the shower's half -glass door does not fully prevent the water from spilling over onto the floor

Great staff, very kind, helpful and well informed. Good room, spacious, clean and comfortable. Good breakfast, and you can ask to have it served in the room. Excellent location, near a lot of restaurants, cafes and bars (we recommend Ispica cafe and La Favorita bar).

Everytime we showered the bathroom got very wet, because there's no shower door, only a glass wall that goes halfway. And the TV is an old model, that doesn't connect with cellphones and tablets.

the Glu is a sweet, straight forward and comfortable boutique (11 rooms) in a nice area of Palermo. The staff was all exceptional both in friendliness and helpfulness. The breakfast was good and served in the lobby area, back patio or in your room.

It isn’t the style-iest of Palermo boutiques but comfortable. there are small upgrades that would be great such as USB phone charging outlets in the rooms.

Great attentive staff that were amazing. From helping arrange tours to remembering your breakfast order in the morning.

The plugs in the room could be upgraded as my international plug wouldn't stay in the old plugs in the room.

Very friendly and helpful staff, made such a difference to our stay. Location is also excellent, room a good size, liked having the terrace, would recommend staying on the top floor, lower two floors terrace has no outlook at all.

Breakfasts were fairly average, would have appreciated a selection of fruit.