It's a great location right in the centre of the village even though our room faced the street which can be quite busy from early morning. The comfortable bed and good shower more than made up for it. The design of the hotel is excellent and cleverly planned and having underground parking with a lift was a bonus. The Appelles toiletries were excellent - very pampering.

We were there after the large rain event and roads were cut off heading for the coast. With some staff unable to come to work, this placed an understandable burden on the small number of staff who were having to take on tasks outside their usual jobs. They were still pleasant and courteous but the breakfast wait times were long. The only mistake was not letting the customers know what was happening. We were not the only ones inconvenienced by the delay and lack of information. At least we asked and it helped us rework our morning schedule. The following morning, maybe also as a result of the rains, there was no full cream milk at breakfast and the staff had to improvise to obtain a supply.

Erin, the manageress was extremely friendly and welcoming and the room was spacious and nicely decorated. Kangaroo Valley town is small and quiet, but an ideal base for exploring local attractions such as Fitzroy Falls and local Kayaking - would recommend kangaroo Valley Safari company for this. Jervis bay beaches about half an hour drive away.

The bar area and internal courtyard are beautiful, but more could be made of these in terms of availability to guests - for example the chef in the restaurant is Gordon Ramsey trained, but it is only open Thursday, Friday & Saturday. We had one meal on the Thursday of our stay and it was superb! The bar should be open in the evening to allow guests to enjoy the lovely seating area in the courtyard.

Wildes was an old establishment that someone had spent a fortune on and made it not only brand new, but beautiful. A lot of thought was put into the whole site as well as the lovely studio rooms. We had plenty of room and everything was perfect. Our room had a lovely little balcony looking out the back on local properties with lots of trees, there is also a lovely common area with a fountain and tables and chairs, so you can enjoy having dinner or drinks in either area. The pub accross the road has friendly staff and excellent food, better than the usual pub food. I had an excellent barramundi one night and a pumpkin salad another night. Kangaroo valley is very pretty and Wildes is a lovely place to stay.

Huge room, beautifully decorated with facilities to make a light breakfast. Courtyard would have been beautiful to sit in and have breaky had the weather not been grey and drizzly! Perfect location to walk around town. Service was gold star. I had contacted the property ahead and asked for twin beds as I was with my mother, but when we arrived, we had been given a double. However, the owner was so accommodating that she went and made the bed up as twins herself! Very lovely.

Not being able to open the windows/back door. I understand that it's because that bushfires are a concern, I just get a bit claustrophobic with no air in a room while sleeping and not a fan of air con.

Beautiful rooms that were comfortable. Nice toiletries presented in a more eco-friendly format than individual single use items. Room was very clean; I have dustmite allergies so normally dust a room down myself after check in, however this room was pretty much pristine!

Light came in from the windows as the curtains did not fully cover them, bed placement made it hard to enter the room as it was so close to the door, no soundproofing so you could hear everyone walking by/talking/etc. Charging for biscuits to go with the terrible tea is a bit steep though in my opinion. That was quite the shock! As they say, it is the small details!

The location was wonderful, in the heart of the lovely village. Everything was relaxed and easy-going. There was ample and secure parking. The hotel facilities were fabulous - our room/suite was perfect, and we loved the beautiful courtyard/patio, and were delighted to spend time there. We loved having our delicious breakfast served there, too. It was green, tranquil and beautifully appointed. The pool was in a lovely private bright space and very welcome after a hot day. We highly recommend breakfast, and the check-out time (11am) suited us very well.

We loved everything.

A beautiful stay with Tuscany vibes. The rooms were well appointed and the ambience was perfect for what we were looking for. It was wet weather but it didn’t bother us.

The sofa bed was quite uncomfortable, so I would opt for a rollaway as an extra bedding option. We requested a later checkout which was kindly accommodated but the housekeeping still came at the earlier time, perhaps some miscommunication.

Location, courtyard amenities and room size. The whole stay was extremely relaxing. The food was incredible. Loved spending time by the pool. Just an absolutely sensational place that has completely blown us away. We enjoyed our selves so much and can't wait go back.

Would have liked for some of the toiletries to be replenished. Eg the shower cap. It ripped after the first use and was never topped up and long with some of the other sanitary items we used and never got a top up of. Also the coffee sachets never got topped up. Very minor thing that hasn't deterred us.

There are so many things to like about this property. The styling, comfort, the landscaping, the heated pool. Staff were fantastic. Restaurant was also great and surprisingly priced for the quality and service. Sadly we crossed the road to The Friendly Hotel with a very unfriendly owner and overpriced everything. Next time after exploring the Valley we will gladly enjoy in-house offerings.

The pool cleaning equipment was left out which ruined the otherwise pristine pool and environment - one machine blocked entry to the bathroom.

One of the staff (I think her name was Cath) was very helpful. I wish she was there from the beginning. Before checking in, I wanted to ask some local information, but the lady there didn't know anything. Once we checked in, Cath gave us lots of helpful information to enjoy Kangaroo Valley. When we left, she kindly told us the safer way to travel including a winery I wanted to visit. Although it was not an apartment, having a microwave in the room was very handy. The room was very spacious and comfy.

It seems the cleaner forgot to collect the garbage before we arrived. Otherwise, it was clean. We wish we could have a better view as all we could see from the window was the boundary between the house behind.