The people at the reception were exceptionally professional approachable & friendly. I had some documents missing when I arrived at the hotel but Zeebita went out of her way & allowed me to use the printer & internet access. It solved my problem as my arrival was delayed & no other office work shops were expected to be opened at that hour. Thank you Zeebita & Four Points for having such wonderful people.

Nothing really much but the breakfast menu could be added with more items to make it more comprehensive & value for money. The service was good. The quality of the food was great. Thanks for the attention given to my family.

The bed is very comfortable, and the location is excellent, being close to shopping areas.

I highly recommend that the hotel improve breakfast offerings. The selection was too limited, with no ham, bacon, sausage, fried eggs, or salad. The hotel only provided boiled eggs, croissants, fruit, coffee and juices. Since there are also customers from Asia, I suggest the hotel consider providing Asian breakfast options, such as rice noodles, stirred fried vegetables etc.

The room was so flash, very spacious and super modern and well appointed. We had the accessible room for my partner who is in a wheelchair and everything was setup almost perfectly for a wheelchair user. The location was fantastic too right next to a ton of nice restaurant's bakeries and a supermarket. Perfect

The only down side was if you sit down on the shower bench the seat is very slippery which can be an issue if you are a wheelchair user without great balance

Clean and comfortable, staff were friendly and helpful

The parking situation could be described more clearly. Address on google leads you to Parramatta road and you need to turn off to find the parking building. Listing the street name for the entry to this in comms with guests prior to their stay ould have made arrival a lot less stressful. Won't stop me from staying again, though 🙂

Rooms are very clean and ample for three people. Bathroom is big and clean. Hotel is centrally located and is about a ten minute walk to the central station. There are two malls within a five-minute walking distance from the hotel (Central Park Mall and Broadway Mall). Area is quiet and we were completely satisfied with the booking.

None

We did not have the breakfast as it was an extra charge and seemed expensive. It would be nice if the hotel offered a reduced rate to hotel guests staying more than a few days. We spent 7 nights in the hotel.

We could have had more garbage pails or an area where to put trash in the hotel. It would be nice to have a pool for hotel guests to use, or vouchers to use a nearby pool.

The hotel has everything for a confortable stay in sydney. It is walking distance to the central train station and the area has a few restaurants nearby. Everyone was very sweet and polite to us and check in and check out were very fast The room has good shower, confortable big beds, is very quiet and aircon worked well. The wifi was also good. The breakfast is delicious. It starts at 7am and most of the food is made in their kitchen. They offer eggs, beans, sausage, omelette, fruits, yogurt, muesli, waffle, pancakes, breads, pasteries, jam, maple, butter, etc. We would definitely come back

The gym has a few equipaments, but the space is limited

Our room was comfortable and perfect for an overnight stay - the bed was nice to sleep on. We included a buffet breakfast in our stay, and it was really good. Everything looked fresh and was hot. Walking distance to late night takeaway shops. All the staff were polite and made us feel welcome.

Limited parking for check-in. Was not aware you can go straight to their carpark and park first. Also, google took us to Broadway but not to the street where we could access the carpark, so we had to try and find it ourselves. Would've been good if the handheld shower hose was able to be positioned in a higher position.

The location - very central. The staff friendliness and helpfulness. Room was serviced each day.

After entering the car park and parking my car, I was unsure as to which lifts to take. I took the wrong ones and ended up on a floor in the UTS building! Security came and helped me get to the right lift. Perhaps label the lifts more clearly?

Location

Parking was very tight. Would have been nice to have our rooms closer together as we were a big family group. And we were scattered all over the hotel. Also reception staff scared us s a bit on arrival with not being able to find two of our bookings, they said it had something to do with booking.com and how they receive the booking so two of the rooms were under Christian names rather than the surnames . First staff member had no idea how to resolve, had to call a second person in.