Location and service were great

Just disappointing the pool was being renovated we booked before that was going to happen, we had use of the sister property pool but that was outdoor and therefore only went in spa.

Very spacious. Kitchen is very convenient and was able to cook a few meals. It is really good to have an oven. Location is great - Thaitown and Chinatown are really close. Have a washing machine is good too. Service is mixed - generally the female staff are quite kind and professional.

Lifts always seem to be under maintenance. Clothes dryer was broken. Maintenance is always an issue it seems with my previous stay plagued by a broken oven and broken washing machine.

Convenient central location with a flat 5 minute walk to Central Station - Sydney's main public transport junction with most, but not all, city (including trains to and from Sydney Airport), suburban, intercity, regional and interstate train (including The Indian Pacific), light rail, Sydney Metro and bus services. Walk one block slightly up hill to World Square – ride the escalator down to the LG level where you will find all the groceries for your Oaks Apartment at Coles supermarket and JB Hi Fi where you can purchase any cords you may need to connect your mobile devices to your apartment’s TVs so you can watch and listen to your streaming services. China Town, Haymarket, and Paddys Markets are all a flat short walk away. LGBTQI+ travellers can make the short walk to Oxford St (night clubs and bars, including Stonewall, Palms on the opposite side of the street from Stonewall and down one flight of stairs, and Arq nightclub at Taylor Square on the corner of Oxford and Flinders Streets), Surry Hills and Darlinghurst, or take the train 3 stops from Central to Kings Cross to meet old, or new, friends in KX and Potts Point. Lovely staff on Reception who were happy to help or to answer questions

Needed more and better quality kitchen cleaning products to enable more frequent and thorough washing up of used dishes and cutlery etc

Good location, about a ten minute walk to Central train station (then only four stops to the international terminal)

I booked this hotel as it was showing online as having a swimming pool. But when I checked in I was informed that it was closed for renovations. Very disappointing, as it should have been shown online as unavailable. A note was put under the door that a contractor would come into the room sometime between 10am - 4.30pm the following day to install some new amenities. I feel this should be done when rooms are vacant. I was back in my room when he arrived after 5pm. He was alone. Surely a building manager should have been with him, for both the customers and contractors security.

We stayed in a family unit which was a spacious self-catering apartment within 2min walk to main train station and close to large supermarket and other amenities. Sydney is a stunning city to visit. From this apartment, we could walk everywhere that we wanted to go, but also just note that we are fit and love walking as a way to explore a city.

There wasn't much to dislike. The kitchen extraction fan wasn't in working order, which limited the self-catering menu options as stove top cooking couldn't be done. We worked around this with little trouble.

Easy location to get to from Central Station. Very friendly staff, excellent studio room that had everything including a kitchen sink. We don’t expect to find all the amenities in such a compact room but were pleasantly surprised to find them all.

The city view room we had was directly overlooking the train line and the windows weren’t double glazed. So we found the room quite noisy. Perhaps if we’d picked another view (rather than city view), it may have been quieter

Huge room, plenty of space for a family to spread out. Staff gave the kids a couple of colouring books and crayons in arrival. Good location, easy access to train stations, shopping, restaurants etc Good value for money for families staying a longer stay. Kitchen appliances were good and clean. Didn't need to use it, but had a full laundry in the room, powder was included.

It's a little outdated in terms of decor. Could benefit from a bit of a refresh and a few more kitchen supplies in the two bedroom apartment for families, there were no tongs in the drawers and no oven trays.

Spacious, clean and convenient. We stayed in interconnecting rooms 615a and b. Amazing showers. Most comfortable beds and pillows ever!

The little space connecting the rooms didn't have a light switch and the light was very bright! The washing up cloth was as good as a wet wipe. Lack of power for chargers etc near bed. One room was without tv remote ( staff assisted after first night though) could have done with extra garbage bags

Location, friendly staff

Took an hour to check in as room wasn’t ready.

Close proximity to everything in the city, staff were nice and helpful, easy access, great city view

I booked an extra night into he hotel and reception informed me they'd be able to keep the room I was in for the first 3 nights but when I called to confirm they charged me to stay in there as a room upgrade, I would have been OK if I was told that it the beginning but wasn't until the last night I was told an extra fee would apply. there was also a fee for the rollaway bed which was not explained on the booking.com ad it just said you can choose up to 1 extra bed. It was only my daughter didn't come that I didn't need it.