Everything about the complex, apartment and the staff definitely exceeded our expectations. The staff were amazing each and everyone of them, the ones that stuck out the most were Andrew, Ruby, Emma, Ellie and the duty manager of an evening, no matter what we asked of them they would always deliver with a smile, professional, friendly manner, Heidi who took us to the town centre a few times and also got some extra bedding for us was lovely, we will certainly miss the apartment and the staff, each time house keeping came into our apartment, we knew they looked after our apartment with professionalism but also our 2 puppies stayed with us, they were amazing.

NIL

Great location , staff very friendly and helpful. It was good that I got a phone call a few days before our arrival to confirm some details re the booking . Most of all , it was great that they were able to accomodate our request for early check- in which was very helpful as my daughter has a condition that makes her fatigue easily . The receptionist who checked us in was very welcoming and efficient . What a nice surprise that there was a handwritten card and some macaroons in the room to welcome us ! Room was clean. Great location as we came here to watch the Matilda’s game - the stadium was only 3 minutes walk. Train station and bus stop is only 5 minutes walk

It would have been perfect if there was a restaurant / cafe on site

Where do you start! The rooms are amazing, the comfiest bed ive ever slept in and clean. The service from all staff even house keeping was next level. Would always go above and beyond for you. Massive thankyou to Ruby for helping my mum when she had a medical hiccup. Love the location only a short walk to the bus and train station. As we were down for medical reasons it was a short walk to the hospital. Everyone even guest and fur babies made you feel at home. Quest Robina is a 10 out of 10.

Cannot fault anything.

The rooms were spacious and immaculately clean. The hotel’s location is excellent, making it easy to explore the surrounding area and access local amenities. The staff were incredibly friendly and helpful, which added to the overall positive experience. Additionally, the availability of parking was very convenient.

The only downside was the housekeeping schedule. Housekeeping finishes early (depends on their schedule as it is not fixed), so if you don’t allow them to enter before 11-12, it can be too late to fully benefit from their services. This was a bit inconvenient, but overall, my stay was still very pleasant.

Firstly, can just say, this stay was amazing! I was looking for a place to holiday with my two fur babies and came across the Quest. I arrived in my room to find welcome gifts for me AND my fur babies and a great big doggie bed. The staff were so welcoming and fused over all of us, The one bedroom unit was well equipped with everything and a lovely courtyard. I loved that I could just walk to restaurants and cafes. Beautiful dog walking parks are only minutes away. Quest passed the Charlie & Moet test!

Nothing to add

Location was great. The room was lovely, clean and everything l needed. It was quite and had a peaceful night sleep.

The only thing was accessing the hotel. There was a football match about to start when l was navigating my way to the hotel that l was unware of and some streets were cordon off. I finally had a lovely security person let me thru the barrier so l could access the street for the hotel. It would have been nice if the hotel had perhaps let me know the issues when there is a game on as l was unaware. If l had known l could have arrived earlier to avoid the problem with access.

I liked how the Quest had the normal airconditioning, but also had separate airconditioners in each room. The rooms were modern and very clean. The bed was SOOOO comfortable. The shower rose was a proper one and the water pressure and heated water was perfect. Even in a room with no balcony, you could still open the window to get some fresh air. Most places don't have that. You can also take your pet. The staff were extremely friendly and helpful. I will only stay at Quest from now on.

There is nothing bad to say about the Quest.

Our stay at Quest Robina was fantastic. We were especially impressed with our accommodating it was for our +1 furry friend who was joining us on our stay. The team had obviously put a lot of thought into what pets and their owners would need during their stay, and offered (included in the price of the room) a fully fenced secure court yard, toys, food/water bowls, pet-proof furniture covers, and even provided doggy bedding and treats! The accommodation was clean and tidy, had all the amenities you could possibly need, and was in a fantastic location - only a short drive to the local shops and about a 10 min drive to Surfers/ the beaches. We would definitely stay again!

From entering, the Reception staff were very approachable, welcoming and friendly. All interaction we had with staff was so positive. The coffee cart was an added bonus and was very much appreciated each morning. We were blown away with our 1 bedroom apartment. It was so lovely. It had everything in it that was required. Cooking in that kitchen would have been a pleasure for some, but I am on holiday and don't plan on cooking lol. We will definetly be returning. Thank you for such a positive experience.

The shower door opens in

the beds were great. space in the apartment was ample, with tv in lounge and main bedroom. nice kitchen with coffee machine. Nice bathrooms, beautiful shower, ample space and plentiful, beautiful towels. Very helpful staff. Really helpful to have two Tesla car charging Wall connnectors there. However, they were in mobility spaces. I did get to charge when I arrived and then moved my car. Had to park in a reserved spot to reach the charger for the second night though. Successfully charged. Reasonable cost for secure undercover parking.

The windows weren't double glazed or sound proofed. Got up in the middle of the night to close the window because of noise from cars & train but the windows were already closed. For that price surprised they weren't sound proofed. Be aware that if needing to charge your EV the chargers are beside 2 mobility parking spaces which may be taken. The cable will reach behind to the next space, but it's reserved for residential owners.