Family room was spacious and private between the single beds and the main bed area. Even though all beds are in the same room, there is a privacy wall which allows for 2 separate TVs - one for the kiddos and 1 for the adults. Comfortable beds. Good size outdoor area with table and chairs. Lovely pool and pool area. Check in was easy and well informative. There is an onsite restaurant but unfortunately it was closed for the week. But the Shamrock hotel is located across the road and was great for dinner but I would recommend you book as it is extremely popular.

In the family room it'd be good to have a fan or separate aircon on the Queen bed side of the wall, it was quite hot and opening a window wasn't an option for sleeping due to noise once opened.

I recently stayed at the Mackay Resort Motel and was thoroughly impressed! The staff were incredibly lovely and helpful. The rooms were spotlessly clean, well-appointed, and equipped with fantastic facilities that made our stay comfortable and enjoyable. The location was excellent—convenient yet quiet, providing a peaceful retreat after a busy day. The WiFi was fast. It’s an ideal spot for a family stay, and I wouldn’t hesitate to recommend it to anyone visiting Mackay. Looking forward to staying here again!

Parking spots are not lined, so some drivers ended up taking multiple spaces.

We stayed for 3 nights in a self catering room with large fridge, small cook top and microwave. Dishes and cutlery well supplied. Undercover parking was great right outside the door. Room was to the back of the facility so no traffic noise. Bed was comfortable and bathroom shower head the best I've ever had in a motel. Motel close to all the shopping centers and restaurants. Swimming pool looked excellent as well as the restaurant. We had breakfast delivered to the room on our last morning and it was superb! Room had a big TV and many of the Foxtel channels as well as free to air. Room was very clean. We have travelled through Mackay numerous times and stayed at many motels. This was the best one by far and we will return.

The bathroom was clean except for mold in a few spots in the shower and could be fixed with a regrout. The chairs at the dining table were extremely heavy and difficult to pull out and the vinyl upholstery tatty on the arms.

The staff were so friendly and helpful! They all seemed happy to see us each day and also made sure we all were happy and had everything we needed. It was really nice and for that reason alone we will definitely be back to stay. The actual motel itself was well maintained and the rooms were very comfortable and well looked after. The housekeepers were so happy and lovely and they worked very hard to ensure everything was done in time for other guests. The pool was always clean, they also offer pool towels to use at your stay, no request was too much. They really made the last days of our holiday great! Thanks all really awesome job! We didn't get to try the restaurant onsite but it smelt amazing as well and everyone seemed to enjoy their food.

We love our stay here! It was definitely value for money with how clean the room and how comfortable the beds were. The attention to details is amazing: ample supply of basic toiletries - shampoo, body wash, lotion and even shaving cream; cutlery and crockery; and a small dining table and chairs. Perfect for a small family on a budget. We booked the deluxe family room with two double beds and 2 tv’s. It’s all we needed for a weekend in Mackay. Lastly, the staff at the reception were nice and friendly. We already booked our room for next month!

We just wished there were enough parking spaces. It was a bit hard to find a parking spot within the hotel when you come back late night. Otherwise, everything was excellent.

A lovely motel, quite classy looking, made a very good first impression. Loved our room, really nice decor. Very nice Reception area, plus restaurant and lovely pool. Outdoors dining by the pool looked lovely at night with bud lights, very pretty. Popular motel, carpark full. Our room had everything you need - desk & chair, tall cupboard, small dining table & 2 chairs, fridge & microwave, armchair and a VERY comfortable bed with bedside tables & bedside lights. Corner spa bath/shower is good but people with mobility issues will struggle to climb into and out of the bath/shower. Excellent Wahl hairdryer.

The property was advertised well and my expectations were set and exceeding on arrival. It seems to have been renovated either recently or been very well looked after since it's renovation. The complex is very well presented and although we didn't use the pool I did have a good look at it and could tell is was well maintained. We didn't interact directly with the staff but communication was great and the fact we actually didn't directly speak with them I think shows how well they do their job.

The bed and pillows were amazing! Very comfortable in the deluxe queen room. It was quite soundproof, and we didn't find that there was any light leaking in around the curtains. We woke refreshed and ready to continue our drive south. We also recommend the restaurant for a nice, simple meal at the end of the day. The staff are lovely and helpful.

The bathroom was completely open to the rest of the room, which was a little off-putting. Apparently, there will be doors installed in the very near future.

Not as great as it's made to look in the photos online but was still a nice motel with a lovely warm pool and restaurant on site.

Bathroom door would not lock, really insanely noisy bathroom fan (like couldn't hear the TV or anything if the fan was on), had a tv in the adult section and one in the kids but couldn't really have both TVs on at the same time as the sound travels but honestly was a great little place and we had a good stay

Great customer service upon arrival , pool is really nice. New TV's very good picture.

We have stayed at Mackay resort many times its our go to place. Never fault it. We stayed during school holidays very packed. We went out when we came back we couldn't get a car park. We parked the car away from where we we're staying and waited for car park to come available went grabbed car and parked up. Wasn't a big issue but did feel weird not having our car close to us.