We had a 3 night stay. Our room was on the second floor. There are no lifts so if you can't negotiate a full set of stairs make sure you ask for a ground floor room. Our room was spacious and faced west so in the afternoon we had sun streaming in. This was great as it was a bit chilly. There was also a small balcony. The bathroom had a large shower area with lovely constant hot water. The king size bed was very comfy. There are only coffee and tea making facilities with a sink and bar fridge with small freezer. Air con works well. Reasonably sized tv. We had breakfast included in our stay. The restaurant downstairs had a good selection for breakfast and dinner. The staff were very welcoming and friendly which is a bonus. Plenty of outdoor parking. It took us 10 minutes to walk to the center of town. Within walking distance to the Empire Theatre. Very quiet even though it was fully booked during our stay. Great curtains. Kept our room really dark so we slept in.

Bed was ok except for the division between the two mattresses; The room was fine and it was beautiful and clean with the staff being exceptional each day tidying it for us. The only downfall was the narrow non draining Caesar stone sink in the bathroom which continually required wiping down/drying up the spill (unable to wash face in or the basics brushing teeth etc). This could be as simple as having each of the sinks removed and enlarging the square hole and cutting in a bevel to the inner edge of the beautiful Caesar stone and re-installing. The shower - the head or rose was too small and no need to have a hose connected - install an extra large fixed head with small angle adjustment straight down would be an improvement; water difficult to keep inside, sprays out of the containment area wetting the outside floor - this could be remedied by making the containment wall longer - change out the glass sheet for a 3/4 height wall with recess built in perhaps. I know this is all cost and things are built to budget but it would certainly bring the experience to very high for what is already a beautiful little complex.

Staff friendliness everywhere, cleaners, reception, restaurant and a willingness to help. Staff are always your biggest asset, even if your building is dilapidated, they by far, will place your business where it needs to be. The food was great for breakfast as were the chai's. We never experienced a dinner during our stay, perhaps next time. We were unable to mirror our iPhone to the TV to watch our programs eg Netflix, Apple - thought this may have been a simple thing.

The staff were wonderful. Reception, Restaurant and Housekeeping were all helpful, friendly and very professional. I stayed 3 nights and was impressed with the cleanliness of the room and the comfortable bed. I only had the opportunity of going for breakfast on the morning that I left. The service was quick. the food was hot and the presentation was 1st class. It was by far the best breakfast I've had in a long time. My compliments to the Chef and Hotel. Thank you.

For me, nothing

Fabulous location, walking distance to everything. Beautiful rooms, heavenly beds and linen, very clean, big fridge in the apartments. Excellent air conditioning on hot days. Helpful staff. Generally just a lovely feel to it.

The only thing that could be better is a lift to the first floor - hard to get heavy suitcases up the stairs, and therefore upper floor with the views not suitable for those using a walker or wheelchair.

Good location and staff the room was clean and looked good. The reception area was good also.

The long corridors with many doors to rooms and twin beds that were a little too firm in minimal sized rooms and ensuites reminded me of staff quarters on a ship or resort. Too expensive for basic accomodations. Otherwise it served our purpose being close to where we were going.

The room was large with a large comfortable bed. The furnishings were modern and attractive. I particularly liked the lounge seating area with a coffee table and feature lighting. The kitchenette area was well appointed. Lovely bathroom. Great undercover parking. We took the complimentary Uber to the Golf Club for dinner, which was a lovely addition to the stay.

I stayed two nights. Warm friendly welcome, excellent service and no complaints about the room at all. Very good location close to the Plaza and the town centre. The restaurant was excellent, apart from the wine. Very good breakfast.

Unfortunately, like many hotels, the sheets and doona are synthetic. In these cases, I usually have to take out the doona and sleep under the doona cover or take a cotton blanket with me. If a little static electricity or excessive heat doesn't bother you, then this is not a problem. I ordered a glass of NZ wine and got the house wine anyway. The other wine I ordered the next night was undrinkable. The per-glass charge for wine was standard for a reasonable-quality wine, so I think they could do much better.

Location walking distance to CBD, staff excellent service and the location is quiet even though you’re so close to the CBD.

This is only a small nit pick but for those that don’t drink tea or coffee would be nice to have hit chocolate sachets even for children as I am sure they don’t drink coffee or tea

The staff were excellent!! Friendly and outgoing. Very professional. Room was nice. Convenient location.

Paying for breakfast only covers $25. The breakfast was great- eggs benedict but once you purchase a coffee you are already over the 'voucher'. Love staying here.. wouldn't choose breakfast in future. Staff were brilliant!

Very comfortable, clean, nice to have a view. Great staff- helped with deciding the 'right' room for us

The restaurant prices obviously make use of the monopoly on clients choosing to eat here for convenience! Would be good to have charging points near the bed head