The facilities were well kept and staff were alwats around to help if needed. The BW van drivers were also very helpful with info and storing of bags. The buffet breakfast had a good variety of hot and cold foods to choose from. By far the BEST breakfasts wev had on our travels so far. It also has gyest laundry, pool and gym. Well done team!

Location was close to the airport as advertised but not close to shopping centres if you are wanting to suss out local goods for keepsakes. In saying that there was a small lot of shops 5 mins walk away from accom for groceries if needed. Ubers are about $15 AD to Broadmeadows shopping centre/mall. We could hear guests coming and going during the night as bags were dragged along the concrete path outside our door, maybe matting would suppress noise.

Fantastic shuttle service Friendly helpful staff Nice relaxing restaurant Would highly recommend Clean, quiet, comfortable and spacious room

No negative comments

I loved how fancy the room looked with all the lighting options and the way the room was laid out was cool. I didn't get to see much of anywhere else as we only stayed 1 night.

The bed was quiet uncomfortable to sleep on in my opinion, I was 6 months pregnant and found that I kept waking up in pain and discomfort which was unfortunate as we had to wake up at 3am for our flight so a broken sleep sucked. I also didn't really like the fact that food options were so far away and that the only food options was fish and chips or IGA pretty much as anything else was closed, that was a 9 ish minute walk The walk was nice enjoyable but the lack of options around the hotel for having so little money was a little bit annoying.

Loved the rooms. So clean and spacious. Pool was awesome for an evening swim. The restaurant was by far the best place we ate in the 2 weeks we were in Melbourne (massive compliments to the chef/s). We were so happy to finish our last night eating great food! Not one complaint from my whole family of 11! It was also awesome that they had a shuttle to take us all to the airport at 4am

The driver who took us to the airport needs to have some driving lessons. I was actually scared being in the car with her. She was foreign (maybe Phillipines) but wasn't overly friendly (she was helpful though).

Was a good place to stay for us, not too far a drive from airport but far away enough to feel some separation from it. Room was clean, spacious enough, comfortable bed, very nice bathroom etc. Ground level access was good for my partner who struggles with stairs currently. We didnt eat tea there, food was a bit pricey and menu range a little restricted. Were able to get uber eats and did pass a bottle shop on the way from airport to Best Western Breakfast was more than adequate, good selection of hot and cold drinks, as well as hot and cold food. Could add pancakes and perhaps some more fruit however. Pool looked good but we didnt stay long enough to take a dip.

Was a little more "motelish" than a hotel but that is being quite picky.

Very clean, comfortable, very nice linen, good pillow and mattress, nice bathroom and shower - all in all a very nice unit to stay in near the airport with the complimentary shuttle to/from the airport. The breakfast was very good. Excellent variety and choice of options! When I next stay near the airport, I would have no hesitation in staying again, assuming the cost was reasonable which it was.

As my phone was not working, it was an issue to make the call to request the airport pickup but luckily someone kindly allowed me to use their phone. Public phones are now pretty rare and I had trouble finding one at the airport unfortunately. The guest laundry was adjacent to the room and when someone used it the door was clunky and noisy. I am glad to say that it wasn’t used much and it closed at 9pm. I can’t remember how early it opens. Inconsiderate people arriving at 1am in their car just outside the unit was not great but they quietened down once they were inside.

The lady at check in was amazing, it was my 1st time overseas and I was a complete novice to EVERYTHING, she was warm, polite and professional. The entire place was very well maintained and clean, even the guest laundry, which in my experience is usually pretty much a bomb site. The room was very clean, the presentation was A+. They have a pool if you want a dip, a restaurant on site( I didn't eat there, but menu looked good). It's only 4kms away from the airport but you wouldn't know it! Free 24 hour shuttle service to the airport. Great place, will always book this place pre flight

The room was spacious, clean and comfortable. Well stocked fridge for tea and coffee and LOVELY breakfast with brilliant staff working that morning - we felt so welcome. Shame we were only passing through. The pool looked lovely but it was 5 o/c - so passed on that.

Only down side was that we couldn't pay extra for an extra bed for my son. Background: My husband had turned up to surprise us at the airport (he's working in QLD and we were picking up our cat from quarantine and driving to QLD over the following week). So - we needed an extra single bed in our room. There was plenty of space and I offered to pay extra for a fold out bed or single mattress on the floor - so it's a bit weird that this is not an option. The bed was big enough to share thankfully.

It was very clean and our unit had been fairly recently updated. The bed, doona & pillows were all extremely comfortable and there were plenty of towels. The resteraunt was also very adequate for our meal needs. We can leave our car here whilst we are away and they have a 1/2hr shuttle service to the airport.

The pool tiles and the terracotta tiles surrounding the pool are very slippery and dangerous because they are angled away from the pool and you can easily slip when getting out, there is also no handrail on the stairs in. The spa was dirty.

The hotel offers a shuttle bus from the airport to the hotel and in the other direction which is very convenient. Very friendly drivers and it is available at any time you arrive in the airport or need to depart from the hotel. The rooms are clean and very convenient for their purpose. The bathroom/shower had a very modern feel to it. I was there for a half day conference and the facilities were more than convenient. If you are visiting Melbourne CBD as a tourist or for business, then you will probably stay in the city but if you need a stay close to the airport or need to catch an early departure or arrive late at the airport, then this could be a good interim stay....