I loved everything about my stay here. It was super convenient to catch the tram or even just walking into CBD. The staff were so kind, they even helped me get a sim ejector for my phone to use my Australian SIM card, provided extra blankets and a space heater. The heat worked just fine but my body wasn’t adjusting fast enough to the change in weather and I needed to stay warm while the heat kick started again which never took too long. Patrick was so kind and generous to make sure I was warm enough by calling my room later in the evening to make sure the heater was warming up my room. I highly recommend this place and will book here again if I ever make it back to Melbourne! The nicest staff and great facility. I was a solo traveler so the space was perfect for me. Yes it’s a bit small but it exceeded my expectations and it honestly was what I needed. Quiet area as well, was able to get restful sleep as a light sleeper. 5/5!

Nothing. Maybe for other people it’s too small with not enough counter space but it was perfect for me.

The beds were really comfortable, the proximity to the markets was great. Enjoyed the area as quiet compared to the central cbd. It was close to the trams. We walked everywhere to discover the many laneways and found catching ubers to the Melbourne outer suburbs easier in this area. The staff were very helpful. The Comics lounge isn't far and many great restaurants close by. Smiles thai restaurant was our favourite

Can't complain about anything. For the price, the room was very clean and bed was very comfortable.

I had a great 5-night stay at this hotel. The room was consistently clean, with housekeeping maintaining high standards throughout. The location was excellent and very convenient. A special mention to the older Asian receptionist—while she may come across as fierce, she made a real effort to remember guests and their details, which was impressive. She was also very helpful in accommodating our room change request. Overall, highly recommended!

I expected hardwood floor rooms based on the photos but take note it’s carpeted!

What breakfast? We didn't sign up for any! But there are plenty of nearby places for eating, and the famous Melbourne Free Tram stops a convenient 5 or so minutes away. Our room, set up for people with mobility issues was fine. All the staff that we met were very pleasant, and we were impressed with the way that someone was usually on hand to have the front door open for us to come and go as we approached it.

A second chair in the room would have been nice. We had a nice large room that would accommodate a second chair very easily. The bathroom was a large "wet room", so having a shower usually resulted in a fair amount of water being splashed around. An elevated place for clothing while showering would have been appreciated.

Location is perfect for me. Easy walk to tram 57 or 58. Not that far to top of Elizabeth Street by Queen Victoria Market. It means easy to get around but out of the noisy center. The quiet location meant every night I had a peaceful sleep. Nice staff. Clean. Safe accommodation. Only access is to building and your floor is with your access card. Kare Cafe nearby has good coffee.

Would like room to be serviced a bit earlier in the day. Couple of times it was at 4pm when we getting back in to chill out for a bit for dinner. Not a big deal tho.

absolutely astounding property- super clean in all aspects! (the staff even popped in when we were out one day and cleared out a couple of boxes with trash etc inside). made it so easy for me to conduct my entire trip, allowed baggage drop off and storage- before and after my stay- which made my life so much easier. vending machine downstairs in case you need some pick me up snacks and super cheerful staff who were always happy to help me to the best of their abilities!!! I would absolutely- and will absolutely- be booking again, such great value for money also, nice compact and neat accomodation a stone’s throw from everything. I didn’t catch a single Uber while in Melbourne thanks to this. thank you staff and owners!

Best beds ever slept in, so comfy didn't want to wake up. Quiet area so night was easy to fall asleep. Trash was always taken out, beds made well and toiletries refilled daily. Great experience.

Heating/cooling system was bit fiddly, not sure if it was turned on or not and there weren't instructions. Shower had top head and movable hand-held head that both sprayed water, couldn't adjust it so only the hand-held head shot water but we didn't mind and could be bothered to ask about it getting fixed.

Last time I stayed in Melbourne CBD I had a terrible sleep (different location in center). This place is great if you want quiet, clean and comfortable. It's near Queen Victoria Market and tram is close to take you into the center of the city. My room had a irritating noise from air conditioner so they moved me. No fuss. Patrick at reception is a star and help make my arrival after a long day welcoming.

No room service but that's nothing. Restaurants are close and Uber eats delivers. Just more of something to note.

The two staff members I interacted with were extremely polite and helpful. Very happy and nice to talk to. Our room was upgraded from a queen bed to a king bed which was a lovely suprise. The bed was extremely comfortable. The room was a good size and looked exactly like the pictures online. The location was great and very easy to get to and from

The only complaint that we had was that the bathroom didn’t seem to have a fan, so after a shower it was very foggy and took a long time to dry back up.

Overall a nice and comfortable hotel. Great location one street down from Queen Victoria Market and very polite and helpful staff. They graciously allowed us to store our luggage for a few hours after checkout, which allowed us to see the city before our flight out in the evening.

The view from the hotel room window was not very nice, and the reception hours were quite limited.