Good bed and shower, they do have a special discount to park your car in the parking behind the building that has access to the elevator of the hotel but you need to ask the voucher for it, this parking makes easier for luggage and I felt safe for parking. Hotel is steps from Victoria market and easy to walk around CBD.

When I arrive I asked for extra pillows and the front desk said no, said that every room has 4 and that’s it.. then I insisted and he said the house keeping was closed due to be after 5pm in the weekend, he wasn’t very helpful. But because I insisted he put my name down to give to me next day, but all other people working there were pretty helpful (I think was just this one employee working when I checked in that could use some training on customer service).

Close proximity to Queen Victoria Markets. Close proximity to tram stops. Easy tram access to other parts of the city. Friendly obliging staff. Very good value for money.

Would have preferred heavier curtains or drapes which could be drawn closed when desired for better privacy at night. Existing sheer curtains do allow the possibility of snooping by onlookers in other facing buildings although these are located some distance away and would have to be deliberate.

How close it was to everything. And perfect for just staying a night or 2. Easy to navigate everything was clean. No smells, minimal noise from the outside too.

The only thing I could fault was the bathroom sink took awhile to drain. But I have found that is a common thing in various places I have stayed. And we were told we could park on a certain level of the car park to access the hotel elevator without having to walk around the block, but the majority of the car park spaces on that level were all privately owned, but it didn't both us, plus tuoubgot discounts onnthe parking from the hotel.

Loved the location, easy access to everything. Room was clean & included all I needed. Water was hot & had good pressure. Bath products smelt lovely.

Rooftop garden area was disappointing. Showerhead would not stay up but they said they would fix it before the next people. Did not go to breakfast but restaurant looked disappointing when I walked past the restaurant in the evening with boxes everywhere.

Staff were so friendly and accomodating. After the stress of cancelled and delayed flights, the hotel caused no additional stress. So friendly, easy to contact and helpful. The Hotel is also in a great central spot.

Even with the lights on the room was a bit dark but it was fine, it is winter ! The stove top in the room wasn’t working when we first arrived but was fixed within 24 hours of notifying staff.

The staff incl housekeeping are very friendly and porfessional who assisted us with early check-in. Hotel location is excellent with qvm and shops and eateries all within close proximity. It also has a small kitchenette for cooking simple meals. Highly recommended good value hotel.

No gym

Staff were friendly and very helpful, gave us information on the markets that is located right across from the property, cleaners were friendly, the room was comfortable, overall such a good experience for my first time in Melbourne.

Only things were that the heat pump remote wasn’t working properly at times and a certain elevator is a bit slow

Our room was very clean with modern decor. The hotel uses good quality linen and towels. Reception was friendly and it was a fast easy check in. Great location for our purpose of visiting for the Melbourne International Flower show at Carlton Gardens. It was also easy walk to main part of town to shop and eat.

the only thing I didn't like was walking to and from our room (level 10) and walking past big windows in the corridor that looked down onto what was once a breakfast dining room and now is a storage space for unused furniture and supply items. It just looks messy.

The overall cleanliness of the room on entry was very good, and the beds were made every day and clean towels were given every day and we were pleased with this.

One night we had dropped some crumbs on the floor and we had cleaned them up the best way we could how ever they were there for our entire stay. Also our television only had one channel and the staff tried to rectify it but it needed more than they could do, it needed technicians which weren't available till Monday the day we left. Not being from Melbourne we wanted to watch the news to catch up on any clichés and the weather so we could be suitably attired.

Person who checked us in was great. Super friendly and helpful. The little surprise in the room for my daughters birthday was great she was very pleased.

Unfortunately not a great view out of our window but didn’t detract from our stay. Great location right in between the Queen Victoria Markets and Lygon street while easy to catch the free trams for easy access around the city centre.