the care taker was so sweet and all the staff as a whole were very helpful. the location was amazing and i felt quite safe as a girl travelling alone. the view was very nice and the facilities were all very clean. would 100% stay again

Location was excellent - right next to a train station and walking distance to the shops, supermarkets, cafes, restaurants, parks and the river. Staff were friendly and able to assist readily with questions or small requests. Great views of the CBD skyline from the 8th floor.

Noise from the train horns was bothersome, but we got used to it. Air conditioning in the living room didn't reach the bedroom so it was a bit hotter sleeping in the bedroom than ideal, but Melbourne is usually fairly cool at night so this won't be a problem for most people. Extractor fan in the bathroom was broken for our entire 7 night stay and unable to be fixed due to lack of spare parts.

The outstanding personable service of Receptionist, Jenny and Manager, Arun. Both are very welcoming and do not hesitate to go the extra mile, for example in assisting tracking down a phone lost on an Uber ride. The location is great being a couple of minutes from the South Yarra train station, which links directly into Melbourne's CBD, and just off Toorak Road for cafes and a range of restaurants.

Road works near the hotel which are in the process of being completed. The flower boxes outside the hotel being empty of plants looked a little dismal.

They allowed me to check into the room at 12 instead of 2 pm. Check in process was easy Room was amazing with good view of the city

Nothing everything was amazing

We liked the area. It was right across the train station which was 2 stops away from Yarra River near Crown. The staff were very helpful especially Sunita who went above and beyond to assist us. The apartment was suitable for our needs but it felt a bit small, travelling with our 1.5 year old. There were nearby coffee shops and cafes which were helpful in the mornings. Paid parking was nearby and staff were very helpful with this. Great location, great staff with good facilities! 👍

The floor wasn't as clean when we got there. Our feet were quite dirty when we were walking around.

So clean and everything we needed , the staff were amazing- very happy and helpful ( a real credit to this establishment)

lovely staff helpful. comfortable gym facility use excellent

TV options limited there was an option to use own tablet to connect though

Location was perfect - close to shopping, restaurants, 2 minute walk to train station. We were upgraded to a top floor unit with amazing city views. Even though were very close to train station, there was not much noise from trains - windows/balcony door seemed double glazed. We also got earlier access to our room which was fabulous. Staff at front desk were always cheery, smiling and helpful.

I felt that the place could have been cleaner but I am picky, and ideally it would have been nice to have more than 2 tea bags for a 3 night stay. But these are really little things.

The Hotel Manager (Arun) was very welcoming and friendly! I felt so important on check in. They allowed my early check in and late check out request which is usually hard to consider especially if the hotel is busy. He always check on us on how are we going so far with the stay since it is kinda long term stay. The location of OAKS South Yarra is great! Close to train and tram station to the city and ROD LAVER Arena if you are after to watch the Australian Open. Woolies, 7 eleven, IGA and restaurants are just walking distance. Staying at oaks is like, "Home away from home". I did not have any issues during my 3 weeks stay. Very quiet place, Beds are comfy, my apartment has washing machine, dryer, cooking facilities, and with perfect air-conditioning!

None

The apartment was situated very near to the train station and tram stops so that was great for us as we were travelling by public transport during our stay. The apartment was spacious, super clean and comfortable. We were able to enjoy the bars, restaurants and shopping in South Yarra which were all within an easy walk of the apartment. Staff at the reception area were always welcoming and provided us with some good advice about what to see on our short trip.

There was nothing that came to our notice