Our family room was really big and clean with small kitchen corner. We had breakfast and dinner at the hotel and we were really satisfied with the quality and selection of the food. In the hotel is sauna and pool which is perfect after all day skiing. Hotel shuttle to skiing area Stubnerkogelbahn cost 3 Euro / person and 1,5 Euro / kid. When you finish skiing you call the hotel for shuttle and it takes approx 10 minutes when driver comes for you. Our friends forgot their ski boots in the hotel ski room, we called back to the hotel, hotel staff picked and packed the ski boots and arranged delivery to home address. We would like to thank you very much to hotel staff for this help.

Location: the location of the hotel is perfect. right in the historic centre. just bear in mind it is on a small hill, so taking a kinderwagen is always a challenge Room: the room was enormous. the living area was big enough for play. and even a guest WC. all the equipment you will ever need Food: the breakfast was rich enough and the dinner always a great choice Spa: sauna area with 3 averag sizaed sounas. big swimming pool and big jacuzzi Kids: kids pool was a hit, also the nice playground outside

The only thing maybe that could have been a bit better - a larget playing room inside the hotel for kids. since we were alone most of the times it was sufficient, but if there are 2-3 more kids, gets quite crowded

Plus: - room with beautiful view, balcony and 2 bathrooms - stuff - bowling (Small one but still nice) - location of the hotel and attractions in the neighbourhood - swimming pool and sauna (beaside that swimming pool was a little bit too cold) - low season but still there was enough opportunity to eat and spend a nice time - live Music shows in the evening - kids club :)

Minus: - cleaning once per week is not enough in my opinion (even when changing towels and taking the garbage was in each 3 days) - too cold water in the swimming pool (however stuff informed us that we can always ask at the reception to make it warmer) You have to remember that in the low season some attractions, restaurants etc. may be closed but this is ofc not fault of the hotel. Generally IN PLUS and I can recommend this hotel!!!

It was one of the best hotel stays we ever had as a family overall and certainly best value for money. I loved la belle epoque vibe, it was great to have childcare and swimming pool right there. We were lucky with the weather, so only used both a little bit, but I could well imagine this being a holiday saviour if it rains. Breakfast was really nice, we also tried the dinner a couple of times, and it was great too. The staff was super friendly and very helpful. The hotel is simply really well run and perfectly organised, so it provides an amazing value for money. It is also amazingly well located and has entrances both in the city centre and close to the railway/cable car.

I can't really think of anything. Maybe the kitchen in the room wasn't too inviting for cooking something substantial, but it was still enough for many simple things and we loved having it.

Nice hotel, with a beautiful interior, delicious dinners, comfortable beds, the room had 2 toilets, which is very comfortable when there are four of you, a well-heated sauna.

The room was cold, the batteries could not be adjusted independently, because they are controlled from the reception, which was supposed to work 24/7, but, unfortunately, was closed. There was no information about this in the room itself. Special thanks to the girls from the restaurant and the technician Sasha, who tried to help in this situation.

The hotel is located in a great location, close to all attractions and ski lifts. The staff is extremely friendly and very helpful. The food in the restaurant is good and the welnes is also ok. In general, the hotel is good

The hotel has big problems with parking. If you want paid parking, it is not available because it is full. Free parking is far from the hotel and it is difficult to find a free place in the afternoon. There is a parking lot next to the hotel, which is intended only for a short stop of half an hour. The hotel also has a strange policy with changing towels and cleaning. You can get towels after 3 days and room cleaning after 6 days!? Very unusual, even the staff are surprised by it. The beds are extremely uncomfortable.

The hotel, the staff, the location, the rooms, the swimming pool and the sauna!

That you do not have free parking near hotel, and every morning we had to walk in the frozen time. That you do not have a restaurant during the day or a la carte menu in the evening, and we had to find where to eat outside the hotel. That the hotel does not have spa services like massage.

Perfect location, very friendly staff, absolutely delicious food.

The only thing that I did not like at all was the hotel's cleaning policy. Absolute disaster. During my 8-day-long stay my room was cleaned only ONCE. More cleaning was only available for an extra charge. In a luxurious expensive hotel like Mondi I would expect to have my room cleaned every day. Instead I had to clean it myself.

The scenery from the room was amazing. We had a panorama room which had a lovely balcony with seating for 4 people. The fully equipped kitchenette was great. The staff at reception were very helpful and friendly, as well as the great barman. The rooms were very spacious and clean.

The hotel is an amalgamation of multiple buildings connected by glass corridors. This made finding your room a bit challenging :) Bad Gastein in the summer is a beautiful place for hiking and bike riding, while Bad Hofgastein, next town, seems to have more shops, but don't expect them to be open on Saturday afternoons or Sundays.

Amazing breakfast, very attentive personnel, especially at the restaurant. Spacious rooms, very comfy bed, big bedroom. Good location. Definitely recommended.

The hotel is located down the hill, so I'd ypu are planning to go skiing, you need to go on a very steep hill to approach the gondolas. You better be in a decent shape, or take extra time for this part of the way. The pillows were a bit too flat, but the staff was so helpful that they gave us extras, so all in all it was fine.