From the moment we walked in we felt welcome. It was basic I would say but comfortable and clean. The staff in every department, reception, waitresses, cleaners all welcoming and helpful and couldn’t do enough to help. Hair dryer , yes no problem, kettle in the room, yes no problem, extra pillows, yes no problem, help to check in on our flight home, yes no problem. The location spot on, in the middle of town but still quiet, near the ski lift the bus station and train station and the bars and restaurants. Loved it. Thank you to all, for making out stay so pleasant

Not a lot really to dislike

Very good position, close to the center and to the lake. The room was clean and the staff of the hotel very kind and professional. The presence of the parking beside the hotel is important too. The breakfast was excellent and well arranged.

The pillows on the beds were all too thin to allow a proper rest. I suggest to add at least an alternative thickener to avoid stiff neck after sleeping.

The breakfast had excellent variety and beautifully set out Location was close to shops and lake but at the same time it was quiet The staff were friendly and welcoming The room was roomy and comfortable

The parking is advertised as private at the top of the introduction of the facilities but it should also state that it is at a cost not at the bottom of it Not to have access to a firmer pillow as they were kept by staff and they were already gone home when I realised I needed a firmer pillow

Perfect location!!! Highly recomend! Amazing parking spot! Old town!

Personaly - i liked everything, just wanted to write - you always get what you payed. You can always ad one zero to the amount . This hotel is realy the best in the region the amount you pay. Ok ok, breakfast is poor, but still, enjoy!

Very well located, walking distance from the CityXpress lift. Good restaurants and shops around. Also very close to the bus and train station. The sauna was good, as well as the breakfast. Staff very friendly and gave us good tips.

I booked a room with a balcony, but the view was to a small street, not exciting. I didn't use the balcony at all.

- location was perfect, close to the bus station, the lake, the main street, the supermarket. - breakfast was very good, scrambled eggs were perfect. - views from the third floor were great. - umbrellas available at reception. Very convenient when it rained.

- no air condition, but they provide a small fan. - no lift, single room was on third floor, but it had pretty views. Receptionist offered to help with taking luggage upstairs.

Nice hotel in centre. I had asked for a quiet room, so we were put on 3rd floor at the back, so didn’t get the balcony room I had booked, but was grateful we didn’t have a room overlooking the road, so not a problem. Slightly dated, but it was clean and comfortable. Good shower. Breakfast was very good, plenty of choice. Staff pleasant. Private car park, right next to hotel. Conveniently located for restaurants and the lake. Overall good stay for 2 nights, would recommend.

Nothing.

A central location and a dog friendly hotel. Great for wandering around locally. Extremely helpful and friendly staff.

Make sure your room isn’t at the front (main road) - the noise from the traffic in the rain was terrible. We asked to be moved and the hotel very kindly accommodated our request. The €5 per night parking was a little surprise - the charge is buried in the Booking.com small print. It seems if you book with the hotel direct then there isn’t a charge!

Our stay was great, everything was nice and comfortable and the location is fantastic - right in town, a minute walk to the bus terminal to the cable cars and a walking distance from the train (but you don’t hear it). We arrived late and the staff arranged us a self check in which was excellent, and they were also helpful with recommendations through our stay. The room was clean and nice, not too large but good for 2 people. The shower and beds were good, pillows soft (but can request to change in the reception). The breakfast was excellent with a variety of choices. I would recommend this place!

A small fridge would be great, even a shared one. No elevator, but didn’t bother us.

Nice hotel in a good location. The balcony was nice, the room was spacious, quiet, confortable bed. Breakfast was pretty good and was able to seat outside. Friendly and helpful staff.

No refrigerator/ ''minibar'' in the room! Would be nice to add one The price is a bit high for what it offers