We had a clean, quiet and cozy place.. The room was relatively small yet we had everything we needed.. The staff was friendly and showed us the must-see locations, recommended places to eat etc. It's 10min away by walking from the historic site, such as Belfry.. Within 3 min walking, you can reach to the bus stop for number 2, which comes/goes to the Bruges Train Station.. I'd like to add a note for early arrivers, the rooms are mostly available around 3, check-in time is 4pm, you can use the luggage room if you arrive early, luckily Jacobs was the only place that prepared my room before my arrival during my stay in Belgium, including the other hotels in Brussels and Gent.. So a biiiiiig, huuuuuge thanks to the staff once again..

The drain in the shower wasn't enough for the water pressure, other than that everything was very nice..

The staff at the reception was very friendly. The room was nice and the view was great! The location was awesome.

The breakfast staff was very weird. The man and a women were continuously talking very loud to each other-not what you expect when you want to eat a calm weekend breakfast. The guy also was very grumpy and it felt like we as guests are bothering him. In general it didn't feel relaxing during breakfast. I feel that a bit of hospitality training would help.

Great location, in a peaceful historic part of town only 10 minute walk into the centre. Very good breakfast selection served across a generous window 8-10. Lovely spacious room and very comfortable bed. We paid a bit more for a superior room. Friendly staff. We were able to leave our luggage at the hotel after checking out to spend our final day in Bruges.

We didn’t much like the paper cups provided for tea/coffee in the room and would have preferred proper cups. Also milk portions instead of powdered creamer sachets, but only a minor negative. When making the booking we we were told we couldn’t check in late as nobody on reception up to 10pm. We subsequently changed our Eurostar booking to an earlier train to avoid any problem. However during our stay there was always somebody on reception during those hours so that messaging was a little confusing!

Great location. Not far from the bus stop if you are coming from the train station. Great space for our family of 5 (it’s hard to find a hotel room for 5 so we were happy to find this). Bedroom was clean but a bit outdated. Our reservation included breakfast which was convenient. Nice that there is an elevator too. Friendly staff!

Sadly we kept smelling cigarette smoke all night. Not sure if it was coming in from outside or what (may just have been our room or us as we are sensitive to it).

Room And breakfast

Convenient, quiet location. Lovely historic building and easy to walk to centre. Wide range of options for breakfast. Reception staff were very helpful.

Wish there was crockery instead of paper cups in rooms, hot drinks a little tricky. We were a party of 6 and would have been nice to have tables joined together at breakfast, biggest tables were for x4, we asked and it could have been easily accommodated, but was refused!

Very friendly and helpful staff, great location and quite area at night, very close to the bus stop, well connected with the city centre and the station, small walking distance to the city centre. Hotel was clean and bed was very comfortable, warm bedroom, breakfast was excellent but small choice. Very nice hotel, we will book again if we will come back to Bruges.

A few hair found on tiles in the bathroom. Second day of our stay they didn't make the bed/bedroom. Everywhere else was clean and perfect.

Lovely hotel in a nice quiet location just outside the busy areas but only a 10/15 walk (with young kids) to the centre. The decor was great. The family room with adjoining room was perfect for us with plenty of space for 4. Breakfast was great, loads of choice and availability. Staff were excellent, always friendly and happy to help.

The walls and floors/ceilings are very thin with little soundproofing (to be expected in the old buildings). Unfortunately an with some noisy neighbours above but no fault of the hotels.

The hotel was lovely and in a very quiet location with a splendid church across the road and a rather good restaurant call Tom's Diner which they recommended nearby. There was a lift, my room was very quiet and although it did not have air conditioning there was a fan. It is on the edge of the city centre - about ten or 12 minutes I reckon to the Markt although a little longer for me as I use a stick. But it was perfectly walkable. Were I younger I would have rented a bike as everyone seems to ride bikes. The breakfast was good although as I was there for five nights it would have been nice if they varied the salami. I liked that boiled eggs were provided on demand.

Mosquitoes - It never crossed my mind that there would be mosquitoes but with canals I should have known. They do provide something at the desk I found - do read the very good guest guide which I didn't do. I found a chemist easily on my way to the Markt. I didn't like the weather which the hotel has nothing to do with but it was hideously hot for two of the days and the Friday and Saturday in particular the town was heaving with people and it is worth noting that Monday is often the closing day for restaurants. The other thing is that the railway station is a long way from town - too far to walk so taxi it.

We had a quadruple room for a family of four, and it was definitely big enough for us to stay there comfortably. Some reviews say the rooms are small but we had a large enough space for us as a family and were happy with the room size. It was warm, clean and comfortable with helpful, pleasant staff. We were able to check in early and that made a big difference to us, and was a great start for our trip to Bruges. Also, all areas of the hotel were clean and we'll-maintained, not just our room.