Excellent hotel in a perfect location for exploring the city of Ghent. Very close to the Korenmarkt area which is effectively the city centre, where there is a big selection of places to eat either for lunch, dinner or just a coffee and cake. Also recomend one of the guided boat trips along the river to take in the architecture and learn some of the history. The hotel is a perfect base and great to come back to after a day out to, first to enjoy a drink in the warm and welcoming bar/foyer area and then the rooms which are very clean, in A1 decoration, with very comfortable matresses. All staff were really friendly and helpful and a credit to the hotel.

Some rooms do not come with a wardrobe which could be an issue for some people - worth checking if something you really need.

We liked almost every single thing about this hotel and will look for NH Collection hotels in other cities.

The gym should NOT be above any rooms as the thumping and rhythmic thudding of weights and running on treadmills was our too-early wake-up every day or too late wake-up after going to bed. Also, despite two staff members trying to help with our room coffee maker and my request via their online form for a replacement, we never got one. Only twice out of about 9 tries did we get coffee rather than clear hot water.

Great hotel in a great location. Modern but witbout feeling stark the bar plus foyer is a comfortable relaxing place for an evening drink. Staff are all friendly and helpful and hotel is immaculately clean. Easy walk to the main market square and range of restaurants and bars or visit ones that are with a stones throw of the hotel. Underground car park below hotel at reasonable rates. Nespresso machines in every room a big plus. Will definitely be a return customer.

Location and views were amazing. We had a suite with massive floor to ceiling windows all around looking over the City and its historic buildings. It was also very dog friendly.

We noticed on arrival the mini/bar fridge did not work. It took more than 24 hours to get around to fixing it then 2 men came and did it in 20 seconds. However the staff were very apologetic and we got free parking as compensation. No complaints and would defo stay here again.

We were upgraded to an inner room - windows looked out onto a gravel rooftop. This was OK, since there was absolutely no street noise, making it very quiet at night. And the room was huge - a separate sitting area with sofa and chair near the TV and desk provided ample space. The king size bed was very comfortable. As we have found with other NH properties, the breakfast buffet was excellent with a variety of options. The location was also perfect - easy walking distance to points of interest and tram lines.

Although large and comfortable, the room, carpet and furniture showed signs of age. Some items can easily be rectified by simple maintenance. The towel bar next to the sink was loose and the mirror in the bathroom was secured by black electricians' tape. The stopper in the sink needs adjustment. Also the Wi-Fi was somewhat inconsistent - seems they could use additional repeaters in this section of the building. Finally in these times when most people use their phones for much more than making calls, there were no plugs near the bedroom night stands for charging devices. The nearest wall plug did not operate when the main light switch was turned off at night.

I arrived late in the evening, yet everything was perfectly fine with my check-in. When I entered my room, it was clean and tidy, and there were some really nice compliments from the hotel on a table - a small bottle of wine and a bag of crisps. My bed was comfortable and the bathroom looked really nice, with all necessary hygiene provisions already present (shower gel, shampoo, toothpaste, and even a toothbrush). There was also a capsule-based coffee maker in my room with capsules provided by the hotel, which proved to be very handy. The staff was really nice and friendly and I felt very welcome there. The maids kept the room clean and tidy consistently throughout my stay. Overall, the time I spent there was a very nice experience.

Central location, Junior suite was of excellent size amd very clean.

Breakfast. It was ok and staff were friendly which was the biggest plus to the breakfast as they’ve seemed keen, helpful and welcoming. We liked little beetroot vitamin boost which was a nice little touch. Bread was fresh and continental side of breakfast was good but it was dull meat/cheese selection.

The staff are very attentive and helpful, nothing is too much trouble for them. The hotel is ideally located and has car parking, which sadly isn’t included for guests and has to be paid for separately.

Weekend revellers passing by the hotel can be very noisy. Our room faced over the front of the hotel and ear plugs were needed on Friday and Saturday nights.

The location was very good for my purposes, meeting up with the rest of the group and accessing beautiful sites, galleries, churches etc. The room was spacious. The breakfast offered an array of morning delights..even for someone like me who cannot eat wheat etc (gluten).

It was unfortunate that the restaurant was closed in the evening for 2 weeks, covering the 10 days I spent there. Not a major problem as there are many excellent restaurants close to the hotel.

Breakfast was excellent with plenty of choice and food was well laid out in a spacious setting. The waffle machine was always very popular! Lots of fresh fruit and pastries, cereals, hot dishes and freshly made breads.

Unfortunately when we stayed in August the restaurant was closed for the period which we hadn't realised from the website when booking the hotel and the bar isn't open on Sundays either!