Excellent location, with the neighbourhood having a variety of restaurants within walking distance. The Jardim Pamplona Shopping Centre is also nearby, with a familiar Starbucks by the entrance, and an excellent Carrefour supermarket. It also seems there is a 24-hour pharmacy on every second block around this area, making it very convenient for things like toiletries and sunscreen, in case you forgot those. The room itself was very spacious, with a comfortable bed, enough power points, and a small kitchenette with a microwave and tea/coffee station. The shower had good water pressure as well. Breakfast in the restaurant was also good, with a variety of Continental and English options available. I was in Sao Paulo twice on my trip, staying at this hotel both times, and I was not disappointed. Bear in mind that if you are walking to Paulista Avenue, it is all uphill, as it is the highest street in the area.

A minor inconvenience, but I would have preferred a slightly larger safe. It just managed to fit my 14" Macbook Pro, together with a few other items. If you have a larger laptop, it will not fit.

Great location, in a safe neighbour and very close to bars, restaurants and a large shopping mall. Also, within walking distance of Ibirapuera Park. Rooms were spacious with a large, comfortable bed and a living area with a small kitchen and dining area. The rooftop pool was good and offered great views of the city. The gym was small, but there was enough there to do a good workout and also offered great views on the top floor. Breakfast was top quality, and we ate in the restaurant one night also, and the food was delicious and reasonably priced.

We liked everything.

Location was great and safe. Restaurants, shopping malls, supermarkets, drug stores all within walking distance. The hotel is very nice and clean. Recommended.

Upon arrival to the hotel coming from Rio I requested the staff for universal plug for the outlets which were provided at the hotel in Rio for free. I asked if the room had US outlets to charge my phone and they said no and had few for sale at the counter. I ended up paying 16 dollars for one to later find out they did have US outlets in the bathroom and a cabinet where the small refrigerator is located. I also went to the counter to ask for toilet paper and was told they would bring it to the room and never happened.

My family and i have been staying here for decades now. The team has a high attention to details and eager to help with any question you may have. Nicely designed rooms which made us feel well every single day of the stay. Great location for a walk on Paulista Av. or through Jardins. Good breakfast with a slightly changing selection and lovely helping staff.

A complimentary water would have been great (in the room) also the option of slightly firmer pillows and a more often change of sheets (even if is a ecological choice).

I always stay in the same hotel as I love the location! Easy access to all that Jardins offer in terms of shopping and lovely cafes

Breakfast could go until 11am? But this is not a complaint as the breakfast is great and well served

Great and safe location not far away from Paulista and Pinheiros - can both easily be reached by feet. Everyday breakfast was good, however, there were different cakes on each day. Coffee (strong) tasted very good! Staff was very friendly and helpful, they even managed to prepare lunch boxes on the day we left - greatly appreciated.

Both the pool and the gym could have been more modern and renovated. The restaurant of the hotel was just average, we had pizza for dinner and would never eat there again.

The staff was very helpful and Louis stood out to be a very honest and courteous man with great ethical standards! There were more examples of great staff and there were a few that spoke English that I met and some that didn’t, translated of their own phone so we could communicate when needed. Also, the wonderful ladies that kept my room clean were a true blessing. They all did a fantastic job!!

I wish the room would have been bigger

Most of all the very friendly and helpful staff.. location was excellent...well placed to get to know the attractions of Sao Paulo...starting with a good breakfast... Walking the streets around the hotel has a neighborhood feeling...although the busy avenues are not that far..

10min walk to nearest underground Located in a very safe area, lots of restaurants, caffes, 3min walk to a big supermarket, Small gym a Sauna. Small rooftop pool. Our flight from London to Sao Paulo was landed just after 6:00am and we reached the hotel quite earlier than expected. The hotel reception was kindly allowed us to check in early without charging anything extra. So, this helped us to have a short nap and rest. I apricate hotel reception on this.

There was a kettle but no cups to make tea or coffee.

The staff was friendly, helpful and efficient in their work and communication. Front desk, concierges, everyone was very ready to listen to the client and assist. That’s what we hope of hotel staff.

The problem was cleanliness. We had a hiccup with that on arrival, but once I complained it was solved efficiently, quietly and with consideration.