Hotel was in a central location. At first it looks like there are no restaurants close by but google map it and turns out there are more than on first glance. I had a room with a balcony which I would suggest. Lovely city views, especially at night. Facilities are new and rooms furnished nicely. Pool was a real treat. Cold and refreshing after a long day hitting the sights. Breakfast had just about everything you could think of. Loads of choice.

Rooftop restaurant was lovely to sit and watch the city lights but the food was not good at all. Maybe it was what I ordered. Dont order the crispy beef. Wifi doesnt always work in rooms. Was off for almost a whole day.

A truly stunning high rise hotel, tucked away just outside the busy centre. I received a warm reception from the staff everywhere I went and the welcome drink, cold, towel and free upgrade to a balcony room was so appreciated after a long day of travel 🫶🏼 I spent everyday either in the pool or the gym, both were wonderful and most of the time I was the only guest using the facilities. The room was cleaned everyday including water, coffee, soap, shampoo, conditioner. The amenities they provide for free were the best I've experienced in my 4 months of solo travel. The fluffy white towels, dressing gown, slippers and luxurious bed have me the best night sleep I've had in months. The breakfast was phenomenal, I looked forward to it every morning. Thank you so much for such a wonderful stay to all the team at Poulo Wai, you really are doing an incredible job at making people feeling welcome 🙏🏼

Gym as warm but it I liked that, if you're not there to sweat then what are you doing there in the first place? 😅 There's a gorgeous pool to cool off in only meters away.

Super fancy, marble chandeliers jacuzzi etc. good location and really nice staff. Rooms were lovely and cleaned everyday. Multiple lifts so you’re never waiting long. Rooftop was amazing for the view of the sunset.

Few small things, there was a cotton bud behind the door in the bathroom that was missed. The breakfast bread was stale by the time we got there at 8am and when we went to use the pool table at 8:30pm the staff said it was closed due to customers getting massages and it would make too much noise yet we were told that floor was open till 9pm so we’re very disappointed.

Staff very helpful and polite

I have stayed in many 4 star hotels My only gripe was the breakfast could have been a lot better

The location is perfect - you have restaurants, bars, currency exchanges, and a Super Duper (the best supermarket chain in Cambodia) just minutes away on foot. I was very impressed with the gym and the staff was very helpful as well. Breakfasts were good, despite the minimal vegetarian options. You also have a nice pool area.

You don't get hot water instantly (if at all) and the flow is weak (I was on the 20th floor). I found the soundproofing inadequate - You can hear EVERYTHING outside the door. The WiFi is OK for basic smartphone use, but you WILL face hiccups if you push it with high-speed stuff or serious laptop work. It's not as fast as advertised.

I had a fantastic stay at this beautiful hotel. Everything was flawless. The staff went above and beyond to ensure a smooth and enjoyable experience—they were friendly, professional, and always ready to assist. My room was immaculately clean, comfortable, and well-maintained, making it a true pleasure to return to each day. The hotel itself is stunning, with thoughtfully designed spaces that offer both comfort and style. I especially loved the rooftop terrace with its incredible views and cozy seating—perfect for relaxing in the evening. Overall, it was an exceptional experience, and I wouldn't hesitate to recommend this hotel to anyone.

My second long-term stay at the Poulo Wai, this time for a week. Excellent hotel for business/long-term travelers especially, as their one-bedroom and studio rooms offer more than enough space to spread out, along with kitchens, microwaves, balconies, even a washer, etc.( This was especially useful during the spring heatwave of 105F/41C, when exploring the city was not as optimal.) Also very strong, reliable wifi, and plenty of quiet common spaces to sit and work in, from bar in lobby area to seats along the pool to a usually very quiet rooftop bar/restaurant. As it was low season I was upgraded to a bigger room without even asking, which was appreciated. Staff was again exceedingly kind and helpful, and daily breakfast was great. Location is near various arts orgs (Institute Francaise, Bophana Center, Meta House, Cine Hub, etc), but not in a tourist-centered area, which was nice. Very comfortable, firm beds, btw. Looking forward to my next trip. Would definitely return.

Only real drawback is the thud-thud-thud of the nightclub (Pontoon) down the street, which can be heard from the B building and may be bothersome for very light sleepers.

I've had the pleasure of staying at Poulo Wai Hotel many times, and it always delivers a memorable experience. The rooms are really nice, comfortable, and well-maintained, making each stay relaxing. The staff are both professional and kind, always providing top-notch service. I especially loved the fresh fruit at breakfast, and the coffee was excellent. The rooftop bar is a perfect spot to unwind, whether you're enjoying a drink or a meal, with a great view of the city. Overall, it’s an exceptional hotel with no complaints from my side—everything has been perfect!

I cannot found anything to complain

I have stayed at Poulo Wai Hotel many times, and every visit has been a wonderful experience. The consistent quality of service is truly impressive. The staff are always welcoming, attentive, and ready to assist with any request. The rooms are comfortable, spacious, and well-maintained, ensuring a relaxing stay every time. I also appreciate the convenient location, which makes exploring the city easy. The rooftop pool and dining options offer a great escape after a day of sightseeing or business meetings. I highly recommend Poulo Wai Hotel for anyone looking for a blend of comfort, hospitality, and convenience.

Everything is perfect, unless the the property should be maintained building painting. It looks a bit older but interior building is perfect

Nice breakfast from 6-10 which suits everyone. Location very good. Within easy walk of Palace, night markets, waterfront, S21 museum and it was fairly central for business meetings. Gym, spa and pool. Very good value. In general the staff were extremely friendly and helpful. Food in restaurant very good if you stay in to eat.

The hotel arranged a taxi on the first morning. They couldn't figure out where I was going and neither could the driver. My advice is download the Grab app for taxis and use that. Works like a charm.