The room was very nice; great view; the staff were very good in all places we went in the hotel; location was convenient to SkyTrain; very walkable area; good security features.

Check in was 4 - 5pm, we were 20 minutes early but willing to wait till 4ish, they did not have a room for us except one that was "accessible" which would mean nowhere to sit because chairs removed to accommodate a wheelchair. Offered "complimentary upgrade" that was going to cost $, but would give us a "discount". No choices as it was on a concert event night in the middle of high season in a destination town (pretty much had to take the upgrade to have a place to sit). In any case *neither* room was available, "come back in an hour so housekeeping could clean". Given coupon for the bar so we could wait there and ended up spending money we hadn't really intended to. Felt like the old "bait and switch" when the room was booked seven months ago.

Notice about construction at entry door. Hauled luggage up stairs unnecessarily. GPS took me to wrong door.

Great place to stay, room was spotlessly clean, staff were really lovely, friendly and helpful. Bed was really comfy and huge, great Wi-Fi and usb sockets. Lovely hotel. Liked the bottled water, thank you.

Lovely hotel, but not the best we’ve stayed in for a similar price. We travel through Vancouver a lot enroute to NZ. I would have appreciated more amenities in the room as it is a suite. Nice seating area but I would have liked a robe in the room. Also I did not like paper cups, the coffee machine could do with an upgrade too. No wine glasses so had to use the bathroom ones. Compared to other hotels who have these finer details, it was a shame.

The staff was amazingly cool. So accommodating and helpful, from the security to the maids...so professional and caring.

There were crack pipes in the alley behind the hotel where we cut through, instead of walking an extra couple blocks. We get that big time- our beautiful city is taken over by tent towns. The biggest negative is that it was really hard to find the entrance. After driving from Bellingham, we had to actually stop on west hastings to ask where we can park because apparently, the google/siri directions take you to the entrance that is an exit. it is very hard to find the correct hotel entrance...and after a long flight and traveling in traffic...it sucks that you can't just pull up and get up to inside.

Great location. Very clean great staff.

We arrived early and our rooms were ready, but they wanted $25 an hour to go to room so it would have been $75 per room. We declined and they stored our luggage which was great. I would understand if our rooms were ready and they rushed to get them cleaned, but she told me they were ready and that we could go into them, but there would be a charge that I don’t understand. It would’ve made no difference to the hotel.

Location was great for us, being 7 minutes walk with luggage, from the Waterfront train station. This way we could get the subway train directly from the airport. Coming from Australia we needed a few days to catch up with our sleep and the bed was very comfortable for this purpose. The staff were extremely friendly and rapidly responded to our requests for cups, bowls. dish washing clothes etc.

The only feature we did not like was the fact that the kitchenette was missing some essential items like breakfast bowels, ceramic coffee mugs, dish washing sponges.

The employee running the taxi/transportation desk was absolutely the best!!! She was efficient friendly knowledgeable and so helpful in getting g our large group to the cruise ship terminal in one piece!!!

Coming in late (after 10 pm) and walking from the train terminus, the people we encountered on the street (the houseless) were a concern since we had young children with us.

The staff were very welcoming and so helpful. The water, hydration drops, and cookies on arrival were fantastic. They also let us store our bags for the day after check out while we waited for a flight.

Some more food options for room service would’ve been nice!

Location was central to everywhere. The walking distance to Waterfront station made it an ideal spot for travel to and from the city.

There were no complaints. Everything was perfect and beautiful the staff was very friendly and Allison was very kind and informative on the city and the best places to hit up.

The staff were great and the location was pretty central. Nice bathroom and good sized room (Stayed in a king with a fold out sofa)

The sofa bed mattress was horrendous. You could feel every spring. We went with the fold-out option as we thought the room seemed a nicer layout than a typical 2x double, which it was. Just a shame about the sofa bed.