Location and waterpark package was a good value overall. We travel here often (4-5 times a year at least). Close to other Niagara attractions, a little far from the falls though. Rooms are big and waterpark connection rap is a great idea - very convenient. Closed areas within the hotel (near rooms, there are sections with sofas and one of them is used as an open cinema space) where kids can play or people can just relax is also a great idea overall - you can stay there during rains, snow, etc.

The hotel is pretty old and in many places asks for a renovation. Open space areas are usually very noisy. No breakfast and even though they offer a discount in the diner nearby, the food there is just awful (to our taste). Finding a good place to have breakfast takes time and knowledge of the Niagara - be sure to plan this before your trip or it might impact your experience. Waterpark goes through repair or renovation at times - no announcement of that is issues by the hotel so also be sure to check that on your own. Parking within the hotel is not possible - you need to park at the waterpark parking, however they do about 50% discount ($40 per day for waterpark itself - crazy rates; $22 when you stay at the hotel). Still extremely overpriced.

It’s accessible to other side attractions. You can easily walk to Clifton hill without worrying about where to park. There are so many eateries there even if you don’t want to order the food from the hotel. They have microwaves for free.

My daughter wanted to take advantage of the room service perks if you don’t want them, you get $5/day so she kept doing the cleaning just to earn that keep but at the end of the stay, they only gave two $5 vouchers to Starbucks which cannot be used in the same location and you can only get it on your check out day. So it was utterly useless to her because we were leaving Canada.

I love the court yards and the watching my kids play cards with me and my kids love walking the “window bridge” to the water park and I had car problems and was embarrassed and worried and Jordan was not only empathetic and understanding and went to see his boss if they could help give me a boost. To then telling me he could me while I was in line with 15 people and I tried my car one last time and it started lol. He said the warmth to the Niagara cold probably caused it and I agreed. To then be waiting in line a couple hours later for our room keys and there was Jordan asking if anyone else that had already signed in and had their water passes and just needed a key and rooms and Jordan took mine came back with my room keys and he was just the kindest to us on a very busy day that parking was hectic with guests not following the parking signs and rules

Honestly, nothing. They had a microwave for any guests and popcorn to purchase. Clean floors, kind employees just smiling and happy while working.

The room was clean. The beds were comfortable. Great location. The staff was nice and professional.

No laundry room. TV in bunk room didn’t work. We had loud neighbors and had to move to another room. No microwave in room.

The room was good, the beds comfortable and the supplies sufficient. Enough room for two adults and a child. The nearby Waterpark that we could pass through a walkway to get to it was great! The staff was courteous, caring and smiling at all times.

The inaction of the employees on the last day, children were having fun running around in the courtyard and made a lot of noise, disturbing us. No space when we are on the 2nd floor to hang out our wet towels. The rooms of the 3rd floor used the banisters around the courtyard.

I like the accessibility of the water park

The hours of the water park, I know booking doesn't have control over although we bought passes that were pretty expensive and we did not get our money's worth. Kids were excited to get right to the park but were told the wrist band was going to be 165 for 3 hours ( the Sunday at check in) . Then I would have to buy another set in the morning! When checking in the hotel they would not let us incorporate the rate that was given online through booking . Therefore I had two upset girls that were talking about jumping on a water slide for the two hour drive to the falls! I wasn't paying 165 for 3 hours. So apparently you should buy the upgraded pass when booking!

It located in the middle of all the fun activities and events. It’s was an easy access to go over the bridge to USA. Most of all the skyline water park was the most fun activity that my family enjoyed. Unfortunately we had only one day to have fun. During my booking it did not state that they will be closing for maintenance. Have I known that I would have changed my dates. I was booked for 3 nights there. Overall we had an amazing time.👍👌

I don’t have any dislike about the property.

Easy check in/check out...very close to Waterpark and clifton hill entertainment..front staff very friendly

Courtyard was way to cold to sit and enjoy The room I had 1804 was a nightmare with kids running back and forth in the hallways starting at 8:00 a.m!!!. I came so close to opening my door and yelling at them. I so blame this on the parents needing to control their kids and have some respect for others that are still sleeping!!! Maybe put notices up along everywhere asking parents to please keep their children quiet in the hallways. I would definitely not be asking for another room in the courtyard area as my family had room I believe 1420 and they couldn't hear anything as it was quiet.

Staff were all excellent and friendly. Rooms, hotel were kept pretty clean.

Bunk bed and queen bed were both weak and shaky. Shower temperature was not consistent. Vending machines were all broken. Parents not abiding by rules - courtyard closed, no kids playing in the hallways after a certain time. Our first night was super loud with kids running and playing in the hallways between 11pm - midnight. Staff /security should be walking around.

The property was absolutely amazing, the hotel staff were wonderful people. Ladies at the front desk always made sure to say hello even when it was clear I wasn’t coming to the desk but going to the car.

Booking.com caused me some problems😪 but the hotel staff was beyond helpful and made everything work out perfectly. We brought my 2 year old, and he woke up many times throughout the night to banging upstairs, the phone was very quiet but they were very prompt to fix it. They did give us a partial refund for the noise even though I’d waited until after quiet hours to let them know (I just didn’t want to be a bother but at 7:15 am it was a problem). I am beyond grateful for the fact that the hotel staff was truly understanding of the fact that it adjusted my toddlers sleep schedule, and did everything in their power to make our stay more comfortable! Wondering if maybe in the future there’s a way to reserve a room on the top floor and pray for quiet Nextdoor neighbors😂