Comfort and high standard airport hotel. Nice room friendly staff.

Airport shuttle bus not so frequent, only once per hour. Needed to ring hotel for directions to find pick up point in SCL airport parking. Would have been better had this been provided with booking confirmation.

Nice hotel close to the airport

Long line at check-in to be told no early check-in available, even for an extra fee which they’d already told me about. Then told us we could wait in restaurant, but restaurant then sent us back to get carry-on roller stored, not allowed in (fair enough). A lot of people were going through this process of lining-up multiple times so it was a bit of a circus. They must go through this daily so you’d think they’d streamline the process for their own sanity! Not a big complaint, but making a better process for tired overnight fliers would be nice. Transportation to and from the airport needs a bigger of more frequent bus at peak times.

It was near to the airport. I was picked up and dropped off by the free shuttle. It was clean, comfortable and had great WiFi in the room. The bed was very comfortable and the bathroom was spacious with free toiletries supplied. The staff were all very nice, professional and polite.

There were no menus in the room for room service. When I called room service they said I could tell them what I would like but I wanted a menu to choose from not decide what I wanted. The tv only had one English speaking channel and that was CNN news. I think for an international chain of hotels like the Hilton it should also offer at least one English speaking entertainment channel.

Their level of service was high, their way of interaction with heartwarmth and respect. We came to know them well and feel at home, and we are looking forward to come back one day. To be more concrete on services: the taxi to/from the airport was easy, serviceminded and felt safe. The aspect of doing their best to understand our needs and help us (store luggage, find postal office, change dates, add dates, being delayed) they were always there to assist us and ease the proces. We really appreciated everything!

I have no remarks

Booked this hotel for a 13hr transit from Santiago Airport. The cost was much cheaper than the onsite airport hotel. It had a free shuttle from the airport to the hotel and back again so happy to save some $$$. The reception was great. The restaurant was fine and suitable for the establishment. Very happy we booked this hotel instead of sitting around in a transit lounge.

We arrived exactly 2 minutes after the hour for our Shuttle Bus p/up time. The shuttle had already left even though we had booked it. As we were the only people there, it would have been nice if the driver could have waited a few extra minutes. A phone call to reception solved all the issues so all's-well-that-ends-well.

Room was very comfortable, great location for our early flight, shuttle bus super . Reception on arrival very friendly and offered early wake up call .

Restaurant let the hotel down for us . A lot of staff , very few customers, we waited a very long time for our food and when we got it it wasn't very good . Extremely disappointing , probably the worst veggie burger I've ever eaten. My husband's steak wasn't cooked well and poor quality meat ..we ate little, paid and left . We wouldn't eat at the hotel again.

This hotel was very accomodating for my brief stay in Santiago on my way further south on a business trip. I arrived at the airport late in the evening having indicated as such by booking messenger. They provided detailed instructions for the free shuttle pickup and times as well. The shuttle came when expected and was very quick to the hotel. My room was ready and in excellent condition. I had a few special requests that were taken care of very efficiently and the next morning the breakfast was excellent before the shuttle again delivered me back to the airport for my onwards journey.

My stay was too short to manage to get in some exercise in the morning as the gym was not open neither very late nor very early in the morning. A bit of exercise would have been nice but I understand that these are generic operating hours.

The chances are you are looking to stay here as your in-between flights at Santiago airport. For that purpose it is a nice hotel, half price, compared to a hotel actually at the airport. It's 2km away and a quick ride away. Staff was really nice and the room and bathroom were nice, clean, modern. I used one of the working saunas which was nice. Food was decent in the restaurant. They offer a free transfer which worked perfectly on the way back to the airport....but..,.

On the way in, I was not picked up. I waited for an over an hour and paid for a taxi. Was stressed as my phone was dying. Maybe it's me but there seems to be a few comments.. restaurant nice but bit overpriced. Your in a soulless area with no other options to eat. I felt hungry after eating the Tuna main but it was nice.

We just had a 6 hr. flight and a terrible experience with the Holliday Inn Santiago airport that took my reservation (and charged my card) but when we got to the hotel they said they didn't any reservation and also were sold out. The only thing friendly about the receptionist was to tell us to go to the Hilton Garden Inn that proved to be a great place when we arrived after midnight!

It was a short stay from after midnight to early morning when we left so I really don't have any useful comments.

Staff were all wonderful, excellent English and happy to help with anything. Room was clean, bed comfortable and good size. Had dinner in the restaurant, not too cheap but portions huge. We're happy for us to take away what we didn't finish. They were also very responsive to messages.

We landed late and let them know as we had booked the airport shuttle. They said it could wait 20 mins after our booked time. We arrived 18 mins late and it wasn't there. Had to wait for the next one which was 15 mins later than we were told.