The location of the hotel is ideal for a tourist.

The room facing the Teatison street. There is continuous beeping sound emitted by the pedestrian crossing signal for the benefit of the blind. This can be annoying and can interfere with your sleep, especially during the day. However,my request for a change of room on account of this was readily agreed to by the hotel without any fuss.

The location was in the very center of Santiago and within walking distance of many bodegas, restaurants and gift stands, but at night the neighborhood empties out and becomes a "dicey" place to walk around. The room was very large and contained a refrigerator, large TV and only a few English-speaking TV channels.

The surrounding neighborhood at night appeared to be NOT very safe. As noted by another reviewer, "The room facing the Teatison street. There is continuous beeping sound emitted by the pedestrian crossing signal for the benefit of the blind. This can be annoying and can interfere with your sleep, especially during the day."

The Breakfast is a wide good spread. Hotel located in central area, walking distance to Near the busy shopping streets and restaurants. Two Metro stations (Santa Ana and ….) are located nearby at 10 min walk. The hotel staff is mainly Spanish , but anytime , particular staff speaks reasonable English. Staff was helpful in guiding the tourist spots / Package Tours tie-up with Hotel and arranging the Taxis for local trips and Airport. Room is Quite big with good space bathroom.

Some Rooms are very Chill (It was in May 2024) , (in spite of Air Conditioning is at 30 Deg C ) , reason , some outside chill air is having seepage into the room through the Windows. I Identified this and reported the staff, they checked. But as No repair happened, They Obliged for Room Change, and the new allotted room was Ok with warm inside, with proper outside air sealing in windows, now comfortable. But lot time is wasted after check-in due to the staff inspection on the room and room change. The hotel maintenance should re-assess the Windows Air sealing of all the rooms, to avoid discomfort and time loss for the guests for room change.

Comfortable room with everything we needed. Good breakfast with a variety of items. Great location in the centre and close to bus stop for hop on hop off bus. Staff were very helpful. We cancelled another hotel to stay here upon our return from a 2 night trip to Rapa Nui. The hotel stored our luggage. Would stay here again.

Nothing to do with the hotel but at weekends the choice of restaurants nearby is limited and they close early. We didn’t try the hotel restaurant but at weekends it may be an option.

Fantastic bed! And the best breakfast buffet of our 3 month South American trip! (There's even champagne!) The room was a generous size with a huge, firm bed. That's rare and very appreciated since my fiance is 6'3". The hotel is located in the heart of downtown Santiago where all the main sights are. Also, the room had USB charging ports. This is great for foreign travelers who might not yet have the local electric plugs. This is thoughtful design. We would have extended our stay, if we had had the time. It's a great place! 10/10

Check in was a little bit awkward as we were told to wait while the front desk seemed to be having personal conversations. Front desk was also not able to arrange or advise on convenient transportation to the nearby ski resort. They insisted on standard high season options that didn't make sense. (So we ended up just using Uber, paying half the price, getting door to door service and leaving on our own schedule with now traffic issues at all.)

The staff were polite and helpful as we struggled with the language barrier. The breakfast was amazing. Every day there was fresh fruit, yogurt, cereals and granola, two egg dishes, sausage, makings for grilled sandwiches, and an entire dessert table (which I have never seen at a breakfast before). This really added to the value of our stay. The location was convenient to the metro, La Moneda, and Plaza de Armas. There are also many restaurants within walking distance.

There were some "cosmetic" things with our room that perhaps needed updating, but nothing that detracted from our stay.

A perfect location for our stay. A spacious dining room with a good breakfast. Reception staff were friendly but we did have some communication difficulties

There were no maps available from reception to orientate ourselves upon arrival. Obtaining milk for tea or coffee was impossible even though tea and coffee were available in the room. Although we had especially requested a twin room we made do with the football field size bed instead.

The people/staff were friendly and attentive. The breakfast buffet was good and offered some options. The location is good only if your intention is to look around all the important landmarks/museums etc., The area is pretty dead and gets unsafe after sunset.

The access to this hotel is not from a main road and is almost like an alley. Plus, the elevators could take a long time during peak hours. The bedding was basic, on the frame that can slide if you leaned back.

Our room was big and comfortable. A/C worked well. Breakfast was excellent with many choices. The staff at the reception was very welcoming and helpful. The area around the hotel is close to downtown attractions and looks nice during the day. Easy to get Uber to pick you up and get anywhere in the city.

The area around the hotel feels unsafe after dark. No restaurants around (although the hotel has one which we didn't use).

Actually stayed there twice during a week-long trip, 2 days each time. It was a bit difficult to find the front entrance as it opens from a tiny side street. Front desk staff did not have great English, but tried everything to accommodate and help. Room was clean and comfortable, hotel is smack middle of downtown, about a block from the presidential palace, walking distance from a lot of restaurants and shops. We liked that they provided free parking nearby, and the breakfast was EXCELLENT! Full breakfast with eggs and pastries and everything. Staff was friendly and helpful, definitely recommend!

Staying on the 4th floor we could still hear the live music at night from a nearby restaurant. 2nd stay at 7th floor was quieter. Be advised, during winter month central heat is only turned on at 5pm for the night, but there is a window AC unit that can heat too.