large room; very quiet even though it overlooked the street (double-pane windows); super clean and modern with nice lighting, comfortable bed, and plenty of space, also in the bathroom; coffee machine in room and small fridge (mini-bar); good location right across the street from a park and within walking distance of many sites, stores and restaurants; generous breakfast buffet with fruit, eggs, yoghurt, pastries, and more; friendly staff (Paul and Raul); when we had to check out at 6:30 before breakfast started at 7:00 they packed us sandwiches to take with us

they charged us $2.50 USD for each extra coffee pod that we requested for our room and didn't tell us until we checked out that there would be a charge--a classy hotel shouldn't charge guests for small items like that, and if there is a charge, guests should be informed ahead of time

I liked the central location, near many nice neighborhoods as well as the historical district. The breakfast was very good, and the shower was absolutely wonderful -- waterfall showerhead and a removable one, plus excellent hot water.

I found the description of the room on Booking.com to be misleading in regards to the "Balcony, City view." Because the room I was put in was on the second floor (first floor of rooms), on the side not fronting the street, the "balcony" area was just a glassed in perhaps 2 x 10 foot space, and the only "view" was of the weird in-between area of the buildings--airducts and building walls. If I had known this, I probably would have booked somewhere else.

The location is great in the old part of town and walking was easy. The room was small but nice & clean. Great Shower. Love the rooftop deck restaurant & bar very happening spot!

Didn’t like the outside looked nothing like the picture on line. Did not like the morning gentleman at the front desk. He was arrogant and dismissive when I showed him the address of our cruise ship he didn’t like that and said he knows. The driver was horrible and took us to the wrong city - took 3+ hours for a 1.5 hour drive because of the guy at the front desk. Do Not use the hotel transportation.

Such a pleasure to stay in this boutique hotel. Everything was great but the rooms are the best feature. They are really large and very comfortable with nice bedding.

I had to wait until 3pm to check in but of course they were happy to keep my bag while I explored the area.

Great boutique hotel with a restaurant / bar on the terrace. Location is ideal for exploring the centre of Santiago - Plaza de Armas is a short walk. It's also close to several main attractions and the Lastarria and Bellavista neighbourhoods are nearby (these are great for eating, drinking and shopping). What really makes this hotel stand out, however, are the wonderful staff. The receptionist were incredibly helpful, the breakfast staff were lovely, as were the staff who cleaned the rooms. The rooftop restaurant is a real bonus serving excellent food - and again the staff were very friendly and knowledgable. We stayed 2 weeks (some business but mainly pleasure) and were genuinely sad to leave. The perfect place to explore Santiago.

The rooftop restaurant was closed on Sunday - we hadn't realised - but managed to get food nearby so not really a problem.

Room was great, but the shower was odd as the door to the shower would turn off the faucet. Not sure if this was an intentional design or not well thought out. However; the amenities, and the breakfast were great and the service was excellent!

Honestly, I wish I remembered to ask the kitchen to prepare a breakfast to-go! We went on excursions that required early morning pick ups while breakfast was from 7-10AM; however, the front desk let us know that we can let the kitchen know the evening before to have a go bag for breakfast prepared for you! I just forgot to ask for two of the days

We stayed at this hotel twice, once upon arriving in Santiago and then again when we returned from Buenos Aires. This is a really great hotel in a great location. Our room (same one each time) was spacious and comfortable and had a nice deck for enjoying scenic views of the Andes and a park. It also had a very comfortable bed and a spacious bathroom, an armoire with a safe, a fridge and espresso machine. There were USB ports for charging electronics, very helpful since Chile uses 220V. The breakfast was great! Lots of variety, fresh OJ, coffee (a little weak), fresh breads, yogurt with nuts and dried fruit, eggs, meats and cheese. It was always well stocked. There is an upstairs rooftop bar/restaurant and we enjoyed a dinner and several lunches there. Good food, good drinks and a great view. It does get crowded after 5 with, I think, the after work crowd. Very friendly staff. The hotel will arrange tours for you. Be sure to check out the area, there are some great restaurants and, in the evenings, there are street vendors selling just about everything. The Plaza de Armas is a great shopping area with retail and street vendors. You can catch the hop on/hop off bus here.

If you are on the top floors, the noise from the rooftop bar can be a bit much at times.

The location was excellent. Our flight arrived in the morning so we arrived at the hotel pretty early. The chap on the front desk was amazing, taking our bags, showing us where we could get coffee and chased up a room for us. The room was amazing, spacious and comfortable and the location was fabulous. The roof top bar was lovely at sunset. Some of our luggage was delayed and the evening chap on the front desk took it in and delivered to our room while we were out for dinner. Top hotel. We will definitely stay here again if we come back to Santiago.

Nothing.

Since I stayed at this small but very nice hotel twice during my journey in South America, I have already written a detailed evaluation. A very good hotel indeed. What I can add in this evaluation that I forgot in my previous one is the hotel roof top restaurant, from where there is a wonderful view towards the Andes. The restaurant offers a fairly big and price-worthy menu of high qualty food, but I have mixed experiences of the service of the restaurant staff...

Location was good. I could walk to most of the places I wanted to go. Rooftop bar was very nice (music was bit too loud but I guess it was meant for younger generation). Rooftop staff were very NICE.

1 - The hotel charged US equivalent of $2.25 !!!! a piece for instant coffee, little cups. It was an outrageouse price. They should told or written information should have placed in the room!!! 2 - Beds had wheels and it rolled out each time tried to sit side of the bed. It is unsafe.