Location was excellent, 3min walk to APM mall which has basement connection to JinYuHuTong subway. Room was huge and fit 3 adults very comfortably. Breakfast selection was good. Reception and Housekeeping staff were friendly and helpful.

The furnishings were old and dated, not up to expected Hilton standard. Added a rollaway bed for 1 teenager, room did not come automatically with additional pillows, bath towel, cup and glass, though short request to housekeeping solved this.

Convenient location and helpful staff.

When I checked in, the hotel reception initially assigned me to a room which was dark and very noisy, esp. I had my elderly mother with me in my trip. After I checked into the room, I flagged this up to the staff. The customer services helpfully changed our room to another (quiet and bright) on a different floor and part of the building. A couple of staff members came and helped me move, a young man named Meng Fanyi (孟繁祎) was particularly helpful. He was courteous, thoughtful and willingly provided what I needed; my mother was particularly impressed by his kind assistance.

The room is quite big, very comfortable in terms of sound insulation. The location couldn’t be better, it is in the middle of city center. Bed and pillows are perfect

When we were checking out, the reception guy didn’t want to return a deposit until we confirmed him a paper with our payment and he asked us to wait until they check the room (whether we used a minibar or stole smth), it was crazy to be honest. I have never faced such an unpleasant situation in the hotels around the world so far.

room is great, location is superb

front staff is not customer friendly. daily we can see someone arguing with the front staff.

Firstly, it is situated right behind APM so you only need to cut thru APM mail and you’ll reached the Wangfujing street (>100m) where the 3D board is. We’re in between JinYuHuTong (Nearest), WangFuJing and DengShiKou metro station. It was my Birthday trip and the Manager actually remember and wanted to send me a cake but I was out the whole day. Upon my returned, he asked if it’s okay to send the cake up but I’d already gotten myself a cake, he surprised me with a Hilton teddy bear instead. I must say, it was an extremely pleasant surprise to be greeted that way. Thank you vm. It was a memorable stay.

NA

This was slightly outside the central area but a very short taxi ride to the main sights so not a problem at all. The hotel staff were wonderful - we arrived very late due to a delayed train and they made the check in process as speedy as possible for us. The room was enormous and the bathroom and separate walk in wardrobe were a real treat. The breakfast was delicious with so much on offer that it was hard to choose what to have. We also ate in the main restaurant one evening and pre ordered the speciality Peking Duck which was out of this world - highly recommended.

Location-within walking distance of Wangfujing, IPN shopping mall, the palace museum, subway, etc. The room we have -a suite, is large and very comfortable and had a city view. The breakfast and happy hour was great , large varieties and plentiful. The club lounge staffs were helpful, friendly and always had a smile on their face. We have stayed at Wangfujing Hilton prior to the pandemic, it is good to see the high quality standards has remained unchanged. A special thank you to Aimee at the club lounge for making our reservation to visit the Palace museum.

Breakfast not provided at the club lounge.

Welcome warmly by friendly staff. The rooms are spacious. Enjoy a delicious buffet-style breakfast with a wide variety of choices. Conveniently located next to a large shopping center. Relax and unwind with a visit to our excellent spa downstairs, or explore the nearby family market

While the rooms are spacious, they offer limited facilities. The lighting is somewhat dim, lacking brightness.

Staff was very helpful in our stay. Helped us organize a few activities on the city. Staff made the stay very enjoyable. Breakfast was great Room was always clean. Pool was amazing used it every day. Location is great. Entrance is on a smaller street so feels nice.

Hotel rooms are starting to show their age. While the rooms are nice. They start to feel outdated for the class of hotel this is.

Spacious clean rooms . Excellent breakfast. Concierge was friendly and super helpful. The location is amazing, next to the subway, next to the famous wangfujing Road. We would come again for sure

I would expect for a 5*hotel to take your luggage inside the hotel when you arrive and then help you take them upstairs but they didn't. One thing to be careful of. I booked a room with breakfast included and at reception, initially they asked me to pay for one extra ( 1 child).