Everything! location, staff, breakfast, beds and pillows, and housekeeping.

I realized that this is not about the property or something that happens everyday, but it is important for the hotel manager to be aware of. There was an event at the fifth floor of the hotel during my stay that required the heavy presence of police, anti explosive vehicle (parked outside the hotel), and police dogs. On that day, I felt uneasy and unsafe as a guest, to say the least. Events are fine, but some events are not, at least in my opinion.

I stayed for 5 days and the service was great, the room was very comfortable, the view was very nice from the room, bar, and restaurant, and the breakfast buffet was very good. This is my second time at the hotel and I would stay there again.

No complaints at all. I had a minor issue with the WIFI but it was solved quickly by the staff.

Excellent hotel. Clean & tidy rooms. Helpful friendly staff. Perfect location attached to the Cacique Mall

Unfortunately, the Sky Bar and Pool were being refurbished during my stay. I was not aware of this before arriving at the hotel. These facilities are quite a major part of the hotel and i have enjoyed relaxing there during previous stays, as such it was quite a disappointment that they were closed. Although I appreciate that work like this of occasionally necessary and unavoidable there could have been perhaps a small discount in the price perhaps to reflect the reduction in facilities offered for that period?

I always stay here when I visit Bucaramanga. The rooms are very clean and tidy, the staff are attentive and polite. I love the view of the city at all times of the day. The location is ideal as it is connected to the very large Cacique shopping mall which has great shops, restaurants and a later food plaza. Perfect to kill time. The hotel restaurant is a lovely place for breakfast. There is a SkyBar with a pool which offers amazing views of the city and is one of the highest buildings I suspect.

Unfortunately, during my stay the SkyBar and pool as mentioned where closed for refurbishment. This was a big disappointment although I look forward to returning once completed. It would have been a good idea to perhaps reduce the room rate a small amount during the period of renovation as this area is one of the attractive facilities of the hotel.

Even though the hotel brand is recognized and respetable, this one looks old and not well maintained once you enter the rooms halls. The price is too high for the looks of the property and the services provided

It’s not well maintained and everything looks very outdated

The room was big, the view wasn't bad, we had a view to the running track but it has a background of the mountains which is nice. The food was good as well and the personnel was amazing, friendly, always willing to help and with a smile in their face! Definitely we will comeback!

No complaints at all!

Increíble view. Very comfortable beds, quiet rooms, great shower. The rooftop pool is stunning and the staff super friendly

The corridors to the rooms felt a bit worn and the carpets there were stained. There are only 2 guest lifts which get very busy at times

All went well, I have no complains.

We are an older couple and at our arrival and departure there was no door person to help us with the luggage, apparently it was busy with other chores.

Modern , clean , comfortable

When you pay with American credit card, they double rip you off. I recommend everyone to pay cash to avoid 1- their 5% credit card transaction fee 2- currency exchange rate $1= 4000 pesos but when I paid, I noticed holiday inn exchange rate was 3600ish . So they literally double dipping

I had an early morning meeting (6:00 am) and there were no towels. There was no time to correct since I had sucha tight schedule. I had to use the hand towels after showering. Not what you excpect for your money.