Everything. Could not have picked a better hotel for our 4 night stay. Huge and comfortable apartment-style rooms with full kitchen, laundry room, balcony, etc. Great breakfast included, brought to our apartment every morning. You get to pick between several breakfast options. Beautiful rooftop with great views, 2 pools, and nice and helpful staff.

We liked everything.

The place is clean, spacious, and well decorated* (*read below). The location is great, and the breakfast delivered to the loft is a nice touch. The AC can get as cold as a polar bear would like.

The place is a little expensive for what seems need minor maintenance. For example, shower drain needs to be unclogged so it drains properly. Some of the furniture is damaged and needs to be fixed. I did not like that the snacks were laid out without me knowing what was complimentary or paid. I ended up using a bag coffee that was not included, which is something that is always included in any other hotel. For the price of ~500 USD/night, I expected a flawless experience in Cartagena. However, it was close to that.

Perfect location. Inside the walled city - right near Starbucks, Hard Rock Cafe, and plenty of other restaurants, cafes, bars, anything you could want. Probably the best located hotel in Cartagena. 5 minutes from the Port if you need to take a boat ride somewhere. As a Westerner, I found this to be the best location to be in Cartagena. Safe and secure, huge pool on the roof, massive loft apartment with lobby, laundry, kitchen, master bedroom, lounge, and more. You can walk everywhere, and the streets are beautiful.

It was perfect.

The room was gorgeous and comfortable. Breakfast was outstanding -- brought to the room each morning and very, very tasty. Staff (especially Benjamin) were very attentive. The location, especially if you take boat trips to Rosario Islands, is ideal. The walled city is easy enough to move around no matter your location.

Had some communication issues during the evening shift...in part because our Spanish was not great and in part because the night crew's English was worse than our Spanish. No wifi one day, but that was not directly the fault of the property. It felt like they were understaffed a bit but then again I am unsure how many other customers they had also staying there.

The room was beautiful, clean and had everything we needed, the staff went out of their way to accommodate all our needs, and maybe one of the biggest reasons to come stay at Casa Claver is the location, it simply is the ideal location, we stayed five days and never needed a taxi o any transportation, everything was at walking distance.

Can't think of anything that we disliked from our stay at Casa Claver

The location of the hotel is perfect - in the Old Town and close to all the key attractions. We had a room on the roof terrace which gave us near-exclusive use of the pool and lots of outdoor space.

We were initially given a room whose only window gave directly on the hotel lobby space. It would have meant a room without a window - for six days! Luckily we were changed to a great room. The breakfasts are pre-prepared - for no reason I can understand, so that the hot part of the meal is cold. Breakfast is not served with honey or jam (just peanut butter!) and the four choices are joyless. The common space is very limited and in the room there is no desk where I could work. No glasses are provided in the room (aside from two champagne flutes) and the water is available either in the mini-bar or purchased in town. This seems an unnecessary limitation for a hotel of this category.

Hotel was beautiful. Unique layout of rooms and in an absolutely fantastic location. Few minutes stroll from the wall in a really pretty street. Staff were friendly and helpful and the pools were beautifully located with sunbeds and towels provided. Not many rooms in this hotel - it really is boutique but that made it quiet and relaxing.

The only thing we might have expected was a roof bar but that was our fault not the hotels (they never claimed to have one - just us misunderstanding) and there are plenty close by if you really wanted to do that. The hotel are also absolutely fine with taking bought drinks or mini bar drinks up to the roof top though to enjoy a sundowner on the roof terrace.

Love that it is centrally located one block from the Plaza Aduana, San Pedro Claver and the lush Plaza de Bolivar and Palacio de la Inquicision. Love the courtyard style architecture with a modern twist. Very comfy beds and spacious suite with kitchen and laundry. And quite a terrific and quiet rooftop pool with fabulous views over the roofs of the historic Cartagena.

Our room did not have views to the outside city but the rooftop deck makes up for this.

Breakfast was big, yummy and on-time. Delivered to your room or to a small table by the pool on the main floor. Great value and again tasty options. Would have loved to have a coffee pot in my room.

It’s a leave you alone kinda place, which I liked. They take care of you and the staff is attentive but like many reviewers before me said it’s closer to an Airbnb than hotel but I preferred that. Plenty of amenities but not so much staff in your face all the time.

The rooftop terrace was nice. The pool was nice. Our room was huge. Nice balcony with vegetation. We had breakfast brought to our room every morning. Location was good.

The cleaning staff did not do a complete cleaning job. We only had one wine glass. There should always be two. I took the last kleenex on the first day and it was never replenished. The used towels in the bathroom were never gathered or even touched by the cleaning staff. The bathroom was nice. However the little ledge where the toilet was can be very dangerous. My husband almost smashed his face into the shower glass. Just saying.