The hotel is beautiful and well located. The staff were very helpful. The breakfast was very good. Nice toiletries. The terrace on the plaza is very nice and lively and the terrace on the rooftop has an amazing view. Although it’s a big hotel it doesn’t feel crowded.

The rooms in the colonial building smelled of mold and the air conditioning was quite loud. I wouldn’t stay in one of those rooms again although very pretty. The gym smelled of sweat and d therefore we decided not to use it. It needs better natural ventilation (because it has a/c) and someone from the staff that really cares about it.

Excellent seevice.cudos to front desk agent Yarledis.she went above and beyond to ensure our stay was great.a small hiccup with our room due to construction issue,she attended to us personally arranging various choices of rooms for us.always a smile and greeting! Also the waitstaff in all the restaurants were outstanding. Service in general was amazing.we will definitely visit again.

Nothing

Stunning hotel in the heart of Old Town, with meticulously thought out details. Clean, spacious rooms, comfortable beds, excellent customer service - the breakfast is delicious! A slightly more expensive stay, but worth it for the location, proximity to transport, and walkability to all major tourist attractions. Would highly recommend!

I liked everything EXCEPT this: 1) blue bird in the room we did not use - when we checked out I was told it was broken - the hotel wanted to charge me - they didn’t - BUT - why place something in the room that can be broken? AND IF IT DOES BREAK - how can you charge the guest? A little blue bird? USE SOMETHING ELSE INSTEAD!

Don’t put things in the room that can break - BLUE BIRD - and then charge guests for it. We didn’t touch the blue bird. Maybe fell on the desk but trying to charge me for it- NO

Everything is beautiful. The rooftop is gorgeous. Flowers are stunning.

I know that it was disclosed before, but I feel like breakfast should be included instead of separate. Considering all the other hotels nearby for less include breakfast.

The location and beautiful historic property. Perfectly located to explore the walled, old part of Cartagena, which has by far the most things to see. It feels like home. A great place to return to after exploring the city, which can be hot.

Beautiful property, gorgeous rooftop pool and bar/restaurant, delicious breakfast and dinner, and extremely courteous, helpful staff. We attended a wedding in the hotel also, and it was truly amazing perfection.

Nice hotel. Nice staff. Nice breakfast. Well located. Nice terraces. Nice see view. Nice town view.

The room was located next to very noisy ventilators of the hotel (massive outside ventilators).

An amazingly luxurious experience in a beautiful hotel. Staff were exceptional, particularly Felix and his team on the rooftop. Room was super comfortable. Excellent location right in the middle of the old city.

room was nice, bed was comfortable. breakfast was good. enjoyed the rooftop pool and restaurant. location was close to good restaurants.

wifi was weak. music at rooftop could have been a little more fun. not much to complain about.