I stayed at this hotel since they open to the public, It was a great value..everything was new.. I have stayed almost every year, still a good value but things have changed. they need to improve , things like Humidity smell in the rooms from Air conditioning, refrigerators not connected when guest arrives. Poor water flow in shower. not enough water running. towels need to be cleaner.. no butter available for days at the restaurant,

they need to improve , things like Humidity smell in the rooms from Air conditioning, refrigerators not connected when guest arrives. Poor water flow in shower. not enough water running. towels need to be cleaner.. no butter available for days at the restaurant,

Locationl, the employee arranged to bring the missing pillow and comforter for my daughter..

I expected nicer staff....with smile and polite behaviour, in others hotel its normal habbit..

The room was an ibis standard bussiness room and the view was amazing.

No amenities, the bathroom had one dispenser for soap and another dispenser of shampoo in the shower and two paper cups instead of glass cup and diferente amenities. The attention of the staff was formal but not nicer at all, the only person warm and kind were the security ones, they help me with my bags and to find a taxi, I’m use to more nice and kind treatment in Cartagena than the one I got from the front desk people . I did not get even a bottle of water of courtesy, awareness of the things I can find on my surroundings or any additional information same at checkout time not offer to help or to call a taxi, I’m happy I only spent one night there.

You know what you get with Ibis.

I didn’t like the location. The neighbourhood felt a little unsafe although I didn’t have any problems.

The room was quite on the 20th floor, breakfast was very good with a great choice. Personally I didn't like the location and I felt a little unsafe. On the day that I arrived there was a lot of police around the area which din't feel me with confidence. It is a good 20 minutes walk to the old part of the town in the centre.

I didn't like the location, a little far away from the centre.

The location was great - easy access to old town and close to airport. The area felt safe and it was a reasonable walk everywhere.

The windows in the room cannot open even one mm. It makes one feel distant from the world. The hotel breakfast was very starchy and coffee was scarce?

they are very centrally. Located to the beach right across the street. It is a newer property. The beds are really soft and comfortable. The breakfast is good and the staff is very nice.

it seems like there is a little repairs they could do to the rooms to improve them

everything went well. I love this hotel. Great location and very nice staff. Rooms are clean. I will come back there when i will be in Colombia. A special thanks to Mrs Grace , she is very professional and very kind

nothing bad, everything was good. Also the breakfast was great . wifi is working good

The shower water kept coming out onto the floor by the toilet, water never stayed inside the shower, and did not get new towels when cleaning service went to change the bed sheets, aside from that everything else was good

price

very humid room without the possibilities to open the windows - the result was cough and stuffy nose all the time. No face towel available (!). the coffee break was not good - low quality food - coffee itself was terrible, undrinkable (very contradictory, provided we were in the world capital of coffee beans production).