My room was very large and spacious, impeccably clean, had a very comfortable bed, ample storage space, plenty of hot water and good pressure in the shower, good air conditioning and there was a lovely view of the plaza. The location is absolutely stellar, just a few minutes from the wall along the ocean and very easy walking distance to all the main points of interest. The staff, however, are the main draw - over the top helpful and exceptionally kind.

No complaints at all.

Small boutique hotel inside the Historic City. Beautifully decorated and very comfortable. Location is great, right near an exit to the city. Near shopping and great variety of restaurants. Breakfast is very good, small buffet complemented by hot items to order. Friendly staff, always willing to help out. Shout out to Farid at the front desk and Belkys at the restaurant.

Water pressure in the shower can be better. We had an issue with the hot water, it was corrected the same day we reported it, truly appreciated it.

Loved this hotel so much. Is in an unbeatable location near everything. The rooftop is also really nice - amazing views, food , area to chill by the pool, drinks and staff. FYI the pool is very shallow for ppl looking to fully take laps lol. The Staff at the front desk especially Ruben were amazing we felt so comfortable and taken care of. The breakfast was super impressive with a huge buffet and you could also order eggs fresh from open kitchen.

My only complaint is the shower head was not the best - ours was a little broken so was very low on the pole and we couldn’t push it up. Was a very minor detail tbh.

Loved the rooftop area with wonderful view, great breakfast buffet, helpful staff, very clean, great location. I was originally in a smaller, darker room with a window facing a tiny alley but I was able to move to a larger room overlooking the plaza - which I was really happy with (very spacious, nice lighting & decor, huge bathroom, nice nature light coming through the windows). The hotel was also able to arrange a transfer to and from the airport which I really appreciated.

I wish the hotel would have told me up front that they were hosting a private event and I would not have access to the beautiful rooftop on the second evening of my stay. The rooftop was my number one reason for staying here. They had me go to a sister hotel and use their pool but it wasn't as nice & the music was loud so I left shortly after arriving. My advice is to ask if they are hosting any events during your stay and how that will impact your access to what you paid for (use of the pool & rooftop) by booking here.

The view from the rooftop pool and the pool area itself is great. The pool is small and shallow, but still provides a refreshing dip which is very welcome in hot and humid Cartagena. The breakfast was plentiful, with lots of good options. The location is also excellent, inside the old city, close to plenty of sites, bars and restaurants, and close to the ports that provide access to the islands.

The room was small and dark.

Breakfast was delicious. Rooms were spacious (we had 2 suites), clean and well appointed -- although a little bit dark. Front desk staff was great.

The pool / rooftop is much smaller than the pictures lead you to believe. Cartegena is a loud vibrant city. The hotel has a great location, but that means you hear a lot of the noise / rooftop parties. They closed the pool for a day for a private party which is hard when you plan to use it, but after some insistence they let us use the pool at a sister hotel which was totally fine and a nice change of scenary.

Great breakfast. Staff was super nice. Pool was good. Location is excellent. Very close to wherever you want to be in Cartagena. Mattress was comfy. Air conditioning was good. Reasonably priced for the location and caliber of hotel.

The pool layout doesn't look like it does in the pictures. Corona has obviously dumped a bit of money on the patio and provided branded furniture. There are now these bed things that are comfortable but make it weird when you want to sun with your partner side by side. There are way too many tables and not enough umbrellas. Why does the DJ stand need a permanent umbrella attached to it? Sometimes the pool area is unstaffed.

Very comfortable rooms. Great location in the old town. Beautiful rooftop pool. Very attentive staff and delicious breakfast.

The rooftop pool was open to non hotel guests which was mostly OK, but could get busy. The rooftop played music very loudly until midnight so I had to use earplugs to sleep. I'd expected the hotel to be noisy as it's in the old town, just wasn't expecting so much noise from the hotel itself!

I loved Sophia Hotel! Very confortable and spacious room. Great location, in the heart of Cartagena, with a lot of excellent restaurants and cafes nearby. Breakfast was also really good, with a buffet and a menu included to order different kinds of eggs and other dishes. Staff was realy kind and helpfull. I recomend the hotel and would stay there again, for sure!

In general, my room was silent, but it was just bellow the swimming pool area and, in the afternoon, people dragged wood and iron chairs and tables upstairs making noise. It would be nice, if the hotel put some protection in the botton of them (felt, rubber etc), so this wouldn't happen.

Beautiful rooftop, very good breakfast, nice rooms

A bit overpriced, I would not pay to stay in the suite or the executive rooms (like we did). My friend had a leak from the roof in to the bed, they got her a new, cheaper room, which was fine. The music from the dj on the roof is way too loud, could not talk to eachother when we were by the pool at 11 in the morning..