Leonard (front desk) made us feel at home from the moment we stepped foot on property. He was so kind offered suggestions for car rental return, dinner and answered any questions we had regarding our stay. The hotel was very clean - beds were so comfortable -bathroom is modern with sliding door, with a super powerful shower. Neat out door area on property with a variety of food trucks that would satisfy all of your food cravings.

We could hear the people in the room next to us and especially while in the bathroom -they weren’t yelling - just having a normal conversation. Walls are a bit thin. However, this would not stop me from recommending or staying at this hotel Again.

The hotel is gorgeous with art placed throughout, lots of holiday decorations, and a rooftop pool/bar with spectacular views. It is conveniently located near the Juan Santamaria Int. Airport. Our room was spacious, comfortable and well appointed. We had dinner in the lobby restaurant, and a very nice breakfast is served there in the morning. All of the staff we met were friendly and conscientious (special nod to Genesis at check-in and Kristy in the restaurant) There is a free shuttle to the airport every hour.

New property... enjoyed the ancillary stores supporting your property... excellent restaurant in Pura Brasa, but expensive. The paella and the pork ribs are "out of this world delicious".

(1) I was charged for BF, when it was included in my reservation. Then it took forever to get it straightened out with your Staff. (1a) why is your BF so expensive, I failed to see the value add in your BF? (2) why is Wifi not free? (3) Go to the Hilton so you can see what real bedsheets feel like

I liked the cleanliness of the whole hotel. I liked that all of the amenities in the room functioned correctly. I appreciated the politeness and friendliness of the reception staff.

I disliked the asking price for the breakfast, it was almost double a typical meal price in every other restaurant I visited up until the time of writing this review. The only other thing to note was that the shower door leaked slightly making the floor potentially slippery, but I don’t think this is a huge deal, just a downside to the “wet room” design, which is otherwise favourable.

Bed & pillows were so comfy after driving 7 hrs, we decided to spend a little more to sleep well before flight. So clean, modern. Was also very quiet which I loved! Wish I didn't leave at 6am to catch my flight. We went up to 4th floor, pool/ bar area was lovely to watch through world cup final soccer match. Wld stay again for sure!

Airport shuttle was waiting when we arrived and the driver was really friendly and knowledgeable. We only stayed one night as our flight had been delayed and we had to book in SJO last minute. We were looking for something convenient and comfortable and it met those requirements perfectly. There are food trucks and a supermarket and pharmacy outside as well as a nice restaurant in the hotel itself. We used the gym which was clean and well maintained. Staff were friendly and helpful.

The pool was outdoors so we assumed it would be heated as we visited in what is classed as "winter" in SJO and it was actually v cold so we couldn't use it.

Probably one of the most wonderful hotel experiences I have ever had. Beautiful architecture and decor, mountain views, and excellent service from the staff. Everything was over the top. They offer an incredible breakfast spread (with many, many juices). Pool/bar area is very luxurious. Adjacent to several shops, a spa, grocery, food truck court (very nice, with a large, collaborative patio area, and restaurants. Also very close to the San Jose airport. We will return to this magnificent hotel again!

A microwave would have been nice in the room but everything else about this hotel was absolutely outstanding!

Modern. Cool set up. Good variety of meal Options. Staff at bar was great and the front desk leader / manager was very attentive.

As a matter of feedback for the hotel I think all employees need to be less robotic and more empowered to resolve customer issues.

Great, modern hotel close to the airport. The room was comfy, clean and with everything you need. Very convenient shuttle to go to the airport in the morning - took us 15 min. Restaurant and food truck court in front of the hotel making it very easy to chose a dinner option.

30$ per person for breakfast? are you being serious? In Costa Rica? We didn't take it because we were heading to the airport early in the morning but it seems a very high price in comparison to everywhere else we've been to during our 2 weeks trip in Costa Rica.

The hotel has it's own business centre and small shops in the complex. Suits every need and has plenty comfort.

Everything was fine during our experience. The only thing that didn't meet our expectations was the pool that, regardless being a good pool, it is in the middle of the 4th floor bar. That means less privacy and a bit of exposure if you use this resource.