The buffet is so good! My boyfriend and I love it. The room is very big and you don’t hear anything for outside. The bed was also very comfy and big. I asked for a king size bed instead of two queens and the receptionist was able to help me. Overall I am very pleased with these hotels and will continue booking in my future trips. Also I need to mention the staff was very friendly and the cocktails are excellent and not overpriced. The gym is good equipped.

The pool is cold. Also the sauna area seems a bit forgotten.

Amazing and comfortable rooms, good breakfast options. Club room breakfast options are nearly identical to the main breakfast.

The pool is just a disaster, looks like it already needed remodeling 10 years ago. Club rooms have beer and wine only at a specific time in the evening. Wish they had at least beer on the fridge for other time

breakfast was ok

the phone next to my bed did not work and there was no one to fix it I wanted a king size bed and they did not have at the moment so they offer another option Did not like the view from my room

The staff, lobby, free breakfast and bottled water. The food (room service) was incredible that we didn't want to eat out. The breakfast was a full buffet (omlettes made to order) and the lobby lounge had great beverages at a good price.

The room carpets were very stained and dirty. The pictures of the pool were off - it's more like a gigantic hot tub and not an infinity pool. There weren't many lounge chairs and it wasn't nice and pretty like in the photos.

The whole experience is very professional. The room is excellent, the breakfast is cozy, the check-in is quick

The property has started to charge 'undefined' amounts of money for pets. We used to bring our small dog (Chihuahua), but will be using the hotel a lot less because of the added cost.

The staff at the reception desk were very accommodating and very helpful with advising where to get COVID tests (for return travel) as well as printing our documents. The room was great- large and very clean with a comfortable bed. The wi-fi was great and fast. The hotel is located in a central location close to a mall as well as a plethora of restaurants and shops. The breakfast was superb. It was tasty while there was a good variety of both Costa Rican and continental foods to try from.

There were very few cons. If I was being critical, the view wasn't the greatest considering I had previously requested a room on an upper floor. Also, we had an unpleasant experience where a guest in the room next door mistook our room for theirs and started banging on and shouting at our door in the middle of the night. That person also had their child/children running in the hallway and shouting- also in the middle of the night so I know for a fact, that the room definitely was not soundproof.

- best breakfast we had in 5 weeks in CR - nice room with nice bathroom - super cosy beds (comfy sheets) - great service - nice pool and fitness room

- location (if you want to discuter SJ, but great if you want to be close to airport or shop in Multiplaza that is 5 minutes on foot)

Everything was excellent, but there was one thing that I put in the category of going beyond the call of duty. We had a very short one night stay and were supposed to catch a ride to the airport the next morning at 5am, meaning that we were leaving before breakfast time. I mentioned that to the staff upon checking in and they kindly prepared boxes of breakfast to go for the 6 of us. As we came down to catch our ride the next morning, they were ready with a box of perfect choices of sandwich, fruit, and yogurt plus fruit juice. Truly phenomenal how caring the staff was!

Staff was friendly and professional. if there were any issues, they were addressed quickly.

overall the carpets seemed dirty and stained - definitely in need of a steam cleaning.

Lots of dining options/good food, casino in the hotel, a nice gym and upper level pool, very good pricing compared to what one would pay in US or Canada.

My only wish was that the upstairs party room was open when we were there. It looks like a blast! Also boxing gloves for the heavy bag would be a welcomed addition.