Check in occurs at the Emblem Hotel (Platnerska 19, Prague 1). At check in they will take a $200USD bond in case of damage to the suite. A concierge member will walk with you and your bags to the apartment (5 minute walk) and help you up the stairs (no elevator), and teach you about the keys to access the apartment (through The White Horse Cafe) at street level, so you will walk past diners in the cafe for access. Keys include door keys for the cafe for after hours usage. These are actual metal keys, so you cannot forget them as there are 4 per set to gain access. Apartment 14 (our room) and 15 are in one zoned area (locked via key access behind double doors, & both facing Old Town Square), and interconnecting rooms is possible between them both. These rooms are on the first floor (definitely manageable for stairs). For 80sm room size, it was wonderfully spacious for our family of 3. Our daughter had a comfortable single bed, whilst we enjoyed a medium-firm king sized bed. The deep large bath (separate to shower, & with hand held mixer over the bath) was really practical). The toilet was also separate to the shower /bathroom. The room had 2 large double glazed windows directly facing the old town square (astronomical clock right there to your left)! No real issues with noise (Christmas markets pack up around 10pm). Incredible for the Christmas markets and so central to come and go when needed. You’d be hard pressed to beat these views and location!! There is a small fridge, large tv, 3 seater couch, a desk area, small pedestal table, and set of drawers and hanging space for clothes. What makes this accommodation great for families is the common area out on the landing area (large dining table and communal kitchen with fridge, oven, kettle, instant coffee, microwave etc). We used the communal clothes washer & separate dryer every day (detergent provided by Apt).

Good location and very specious

Checking in is in other hotel

Great location right on the Old Square - we could watch the crowds gathering for the hour at the astronomical clock from our window. The vast rooms were nicely furnished and warm, with lots of little extras like umbrellas, blankets and a good supply of teas and coffees. Staff were super friendly. Nice restaurant in the cellar below with a live singer. Everything we wanted to see was in easy walking distance.

Be alert - the apartments are in a pedestrianised area (which is great) so we had to change our prearranged taxi collection to the Emblem Hotel (just on the other side of the square) - I should have realised earlier! The hotel staff were very helpful in assisting me with this.

The location was perfect. We had the balcony room, and the view was incredible. It's very central and easy to get to all the sights. We loved the warm bathroom flooring! Being able to wash our clothes was also very handy during our Euro trip. It had WiFi, which was great as our mobile data didn't work so well. This would be well suited for a longer stay as it has lots of amenities.

The property was great for the price, and these are very minor dislikes. The furniture was quite old and outdated. The shower makes a bit of a mess around the bathtub. The keys to room doors were a bit fidely to try to get into.

The apt. was incredibly located with a balcony overlooking the square, just adjacent to the astronomical clock. Our room was huge & comfortable! Access to the private residences portion, where our apt. was located, was through the restaurant below. Everything was thoroughly explained to us during check-in, at the The Emblem Hotel-Prague. They handled our baggage and walked us a short way, over to the residences. If we had questions or needed anything they were at our disposal 24/7. The first night we ate at the restaurant below our apt called The White Horse, which was in the cellar. What a cool space!!! and dinner was outstanding! The staff at both The Emblem and at The White Horse were exceptional. We'd stay there again in a heartbeat. The ancient city sights speak for itself, and everyone we encountered was friendly and seemingly happy. We felt very welcomed!

Property and room were beautiful! Room was comfortable, clean and friendly helpful staff. The location was perfect and walking distance to everything.

It was a little loud with people outside late at night and could hear people in the room next to us.

Location is amazing, probably best in town, right in the center of the old town square and across from the clock. The family Room was huge and included two large beds and a sofa that opens. We were a family of 6 and the room was very comfortable and spacious. Note that the family room we stayed in was on the second floor with no elevator. The hotel includes a laundry and washing machines free (it has laundry detergent and capsules for free). The common kitchen has tea, coffee and sugar. The rooms aren't cleaned on a regular basis but if you need extra towels or toilet paper you can take some from the common area. The staff and the service was excellent, our fridge in the room wasn't working and after we complained they ordered is a brand new fridge and invited our entire family for breakfast.

No elevator, but honestly it wasnt so bad going up the stairs, and we have four young kids. We left our stroller at the entrance (behind the locked gate). The staff helped us with the luggage when we arrived and when we left.

Excellent location for first time tourists to Prague. Great starting point for all of our excursions. The room is very spacious. It had a king size bed and a queen sofa bed. There is WiFi and a phone to the Emblem hotel- who manages the property. We were able to purchase food from the Holiday markets and eat at the kitchen. We had a balcony over the city center and watched the crowds. The windows had noise blocking ability and large light blocking curtains.

I don’t have any negative comments. As the site says you do have your check in at Emblem Hotel. They will send you the address. Give your cab or Uber driver the location to Emblem. The staff there will take you. We had a late arrival and forgot to tell our Uber driver. The drivers can’t drop off at the apartments and you still have to check in with the hotel to get your keys. The restaurant manager knew we were there for the hotel and gave us directions to Emblem.

The location of the property is excellent, overlooking old town square. The rooms were large and very clean. The facilities are very good, with a shared kitchen and shared laundry facilities. The staff are excellent and I would really like to thank them for everything during our visit. There is no lift in the property and so we needed to climb 4 flights of stairs each day. One of the staff members carried our suitcases up and then down on our departure. There are no staff on site, they come from the nearby Emblem Hotel.

Unfortunately, there is no central air conditioning and the unit provided in the main bedroom was not turned on when we arrived on a very hot day. The room was very hot and stuffy. The second bedroom did not have an air conditioner which made it quite uncomfortable at night. Although the rooms are very large and comfortable, lack of good air conditioning during the hot months of summer make it uncomfortable for sleeping. Also, lack of a lift makes it difficult for those less mobile, having to climb 2 or 4 flights of stairs each day.

Stylish, very central to Old Town - especially the Easter Market stalls set up in front of the hotel on the square, Comfortable with large bedroom, large comfortable bed. Restaurant in the basement (associated with the hotel apartment but separately run) was full of atmosphere and very pleasant.

A bit of a hassle having to check-in at an affiliated Emerald hotel which was a little out of the way, but the staff there were very pleasant and assisted with luggage transfer to the apartment where we were staying. We travelled into Prague by train which required a short underground transfer to get closer to the Old Town Square - mindful that there is no transport into the Old Square, so walking is essential.