Everything was up to expectation. The bed was extremely comfortable. The walking rain shower was fabulous/

I did not like that some staff were being trained during my communication with the bar and reception. The shuttle transfer from Schiphol to the hotel was a nightmare. We waited for nearly 1 hour because the driver of the shuttle bus was ill and there was no replacement driver. The hotel management used taxi's instead but we could not recognise the taxis as no signs were to be seen on any vehicle. Just NOT ACCEPTABLE for a 4 star hotel

The staff was exceptional. The food was good. The atmosphere was prestigious. The bed was wonderful.

The shower. Bath is OK, but showerhead was not convenient to use at all. The bathroom also did not have hand soap. Location is bad, but they make up for it with their free shuttle service. You get a shuttle every 30 minutes for free that takes you to and from airport. But around the hotel is absolutely NOTHING - no food, no grocery stores, nothing. Just bus stations and the shuttle.

The hotel is only 10 minutes from the airport away. It was good, that the hotel had a airport shuttle bus, that brought us from the airport directly to the hotel. The rooms were clean and the beds are comfortable. It was also very calm there. Next time we will come to this hotel again.

Public areas & hotel room to an excellent standard, good value.

Shortage of reception & front-office staff on most recent, overnight visit - queues, lead to tense customers, uneccessary. Free "airport shuttle" to/from Schiphol Airport was either late/overcrowded

Clean beautiful rooms, kind staff, great shuttle drivers.

The food in the sports bar… not pub food for sure and Thai veggie burger was horrible. Need more casual food in there and leave the fancy stuff for the other restaurant.

The hotel is quite modern. I had requested a quiet room, but when I got to the room it was right by the main road. I requested a change if possible, and the reception staff were kind enough to move me to a quiet room. The room was quite big, had complimentary water and coffee. Bathroom clean and spacious. The wifi worked well. I was here for a conference and all the staff I met were very polite and professional. Free airport shuttle was a treat.

The distance from the city. I had to get the shuttle to the airport, get a train and a metro to get in the city. Took an hour to get to the centre area. It's not the hotel's fault. That's just where the conference was.

Convenient to the airport, with reliable shuttle service. The room was large and comfortable. The bar staff kindly provided a little jug of milk for tea in the room (there is a kettle and a coffee maker). Considering the location, by the airport, the room was incredibly quiet. Lovely bar/restaurant area and reasonable prices.

The lighting was very sparse, making the room quite dim, but then I couldn't find a way to turn off the light in the vestibule area, so there was background seepage at night. There were no stairs apart from alarmed emergency exits. As a claustrophobe this was unnerving.

Ideally located for the airport - and Schipol railway station, thanks to the shuttle bus, but also far enough away from the main takeoff and landing paths that there was little noise. Beautifully presented, modern, quiet, clean room and bathroom with very comfortable bed, effective climate control and great shower. Many neat little details. Excellent food and drink in the media bar and unfailingly pleasant, smiling, enthusiastic, staff.

A very minor criticism (which shows how good the hotel is!) - the light switching in the room is a little idiosyncratic. Working out which switch controls which light takes a little more effort than it should, so maybe some labels would help. Other than that, I just wish I had more time in the hotel to experience the full depth of its qualities!

Excellent shuttle service that operates on a regular schedule throughout the day and evening. Hotel is a short distance from the airport. The hotel is clean, rooms are clean, staff are friendly and helpful including printing airline tickets at the front desk after I downloaded them. Beds were comfortable and there were two pillows, one large one small for each guest to accommodate different preferences. There was a tub - a welcome relief after only showers for two weeks. Bathroom was clean and mould free. Pool was fantastic- clean and kept at a very comfortable, relaxing temperature. Breakfast was beyond expectation- excellent variety, quality and service.

There is nothing around the hotel in terms of shops or restaurants. The main restaurant is only open Monday to Thursday so we were very disappointed. We were at the hotel on a Saturday night and were hoping to enjoy a good restaurant meal for our last night in the Netherlands. The menu is quite limited in the Sports and Media Bar. My wife's hamburger was undercooked- hamburger meat is notorious for the potential to be tainted with E-coli bacteria which can cause food poisoning with serious, even long term or fatal side effects. My chicken was fine- it was very good in fact, and the al dente vegetables were a welcome change from French fries. But we were hoping for a menu that offered more dinner choices.

Hotel was very nice, when Book.com reservation wasn't available, and quite difficult for them to find. Then, I thought I paid for breakfast, but had to pay again. It was WELL-worth it! The best breakfast spread, I'd ever experienced. Junior Suite room was big, beautiful, quiet, comfortable and clean. Staff were excellent as well, and made up for problems caused by Booking.com inefficiencies in booking system, and reservation location.

Booking.com reservation was problematic. Hotel never received our booking and we had to wait over an hour for reservations to ready a room. Hotel was not at fault, was very gracious and offered us free beverages in restaurant. Then, my pre-order/pre-paid breakfast was also not acknowledged, we had to pay additionally for this. As noted, Booking.com inefficiencies in communicating our reservation, and complex reservation system were also problematic, but not the hotel's fault.