Excellent value for the money, big room and excellent ammenities included in the room rate (by far best deal of our overall trip).

Hotel does not have own parking. You have to park at the public parking at the back of the hotel for a 10 GBP rate a day. Note also that the parking pay machine does not recognise french car licence plates thus leaving you with some worry after having paid for potential mishandling by the system potentially triggering a ticket for violation .... I suggest hotel to act to have this corrected for the peace of mind of their foreign customers.

Great hotel in a perfect position. Staff are always friendly and helpful.

The only issue we have is there is no wheelchair access to the outdoor swimming pool area.

The room and bed were very large and comfortable. Good tea and coffee facilities. Great to have a fridge. Lovely large bathroom, and the bath worked well. The breakfast had everything I expected, in a lovely light room, with views. The location was good. I could walk into Bournemouth, or catch the bus from opposite the hotel.

The shower didn't work. The water didn't get hot enough, and it had very little power. I experienced a shuddering vibration on the floor, which affected also the bed. Felt like the vibration of a freight train passing by!! This happened mainly from 6 - 9 pm. I reported both concerns.

Pool and breakfast, large room and bathroom with multiple windows

Expensive breakfast

Food ,location ,

Facilities were not in use. parking price , check in time

Lovely room. Very comfortable bed and pillows. Good level of heating. Nice to have the option of a bath and a shower. Everything provided in the room was in working order. Fairly good lighting. The hotel is in a good location for Bournemouth town and beaches. The hotel has a nice bar and restaurant with sea views.

The parking rate at the hotel is way too expensive. Cheaper parking is available on nearby roads. When I stayed in this hotel earlier in the year I requested a small fridge in the room which was provided free of charge. On this recent stay I was told I would have to pay extra. The plug hole in the bathroom sink was totally blocked by hair and fluff which I removed myself as the water wouldn’t run through. Ugh!

Large rooms with super views! Beautifully clean and well presented, considering the age of the building. Lovely Victorian features in the rooms that hadn’t been refurbished. Great location with stunning sea views. Very friendly and helpful staff that made the stay with my elderly parents, sister and niece, an extremely pleasant experience. We have booked to visit again in August!

Unfortunately, my parents couldn’t easily access the gardens due to steps. It was a shame that the main entrance too, had step access only. The interior lifts, however, were always working and were speedy. The suite that my parents occupied, room 212, had recently been refurbished and was vast! It was a shame that the warm, Victorian feel wasn’t there in the decor and that the enormous tv in the sitting room was across one of the bay windows. A longer tv aerial would solve that issue. A hand rail in the walk-in shower would be a great asset.

The restaurant had a good view out to the gardens and seafront and we enjoyed the breakfast and evening meals, the room with a sea view and balcony was good and with wonderful views out to sea, the staff were very attentative and professional and room service was thorough. We enjoyed our stay.

Hotel was tired in decor but clean and still retains it's grandness. Could improve choices with cake alongside the cream teas on the menu now in the afternoon.

We have stayed at this hotel a number of times and have never been disappointed. The rooms are always clean and comfortable and the food, both in the bar and restaurant is very good. Location is great, right on the sea front which allows you some amazing views of the sunrise.

My only complaint from our stay was the room was very warm, there was a lot of heat generated by the heated towel rail in the bathroom so we just closed the bathroom door and opened the window and this made a huge difference.

Quite location Friendly Staff Good verity of Breakfast Lovely swimming pool

Although the decorations was at a good standard in the main hotel public areas, our room looked very tired. The house keeping in our room was poor, the plug to the sink was broken & just left there, the corners of the bath had mould in them and the toilet bowl was brown, it needed a limescale tablet or bleach. Our door did not lock from the inside. The balcony door was full of grime/dirt. Walls had stains on them