We had never stayed in this group of hotels before and upon arriving were greeted by friendly and helpful reception staff. The lifts are beside reception and entered onto the 2nd floor room. The bedroom was very spacious with a walk in shower and toilet separate. Lovely fluffy towels and plenty of shower, wash and hair products. Tea and coffee products with mugs and kettle provided. The beds were very comfortable. One floor down from reception was the breakfast room with very polite and helpful staff each morning. The breakfast was hot and cold options which you served yourself and was plentiful. In the bar area they serve ready made dishes should you require a hot snack - we enjoyed these and used this service on 3 evenings. The hotel is across the road from the train station and a ten minute walk into town.

My only small item would be to have a safe in the room. You can put items in the office safe but did not use this as it seemed easier to have one in the room rather than bother staff.

room was lovely - comfortable temperature - well kept and beds were comfortable - the staff were an absolute delight - the breakfast was lovely and the bacon was done to perfection - lots to chose from and staff replaced food straight away so nothing was ever missing and all hot food was actually hot - the stairs leading to the reception at the hotel were of a marble appearance and were never dirty they looked great - so close to the centre of town like 3 minute walk and opposite the train station but no noise from the trains i actually didn't want to leave

there was nothing i didn't like - i would love to visit again and definitely go back to the holiday inn - the experience was so good that i booked another holiday inn for the next part of my journey

the hotel was in a great place for exploring the city we had eaten out the first night and after a long morning of visiting some ww1 museums outside the town we stayed in the bar our grandson had great fun n the games machine and playing foozball all free he ate pizza and we ate two different jar meals it was nice to relax in the bar area had a fridge and kettle in room loved the place will be back breakfast was nice

the sat nav driections on google were bad it directed us to the rear of the hotel we ended up doing a italian job taking the car down some steps you couldn not see they looked flat and over the pavement. we did find the car park onc e we had things improved. the room would be fine for a couple but when the bed whihc was made not put down when we arrived and actually seemed to be working properly not like the previous holiday inn express we stayed in valencia we could not walk round the bed when it was down. our gransdon said it was not very comfortable. he has slept on put u up beds on our trips so does have comparisons, even when we put it up in day the seat wasnt lying right it was very bulky.

Great service at the bar, pizzas were yummy. Convenient hour’s drive from Eurotunnel. Family room was perfect for a one night stay, breakfast was great.

We had some issues with the electric vehicle charging. I booked this place as it said it had an electric charger, but there was some confusion with this resulting in my husband getting a call around midnight (to our room phone with two young children sleeping) asking him to move the car as someone else needed the charger. He had to drive around the town to find another charger then had to sit with the car until it was charged up in order for us to get to Calais the next morning.

Fantastic Staff - Couldn't be more helpful. Big clean family room. The bar Pizza was really good. A very good choice of craft beer and lager. We had to check out before breakfast and the staff sorted a take away bag for us. Also it is in the centre of Arras if you decide to eat out. Free parking at rear if your there after 5pm and leave before 8am This is written taking into consideration it is not a 5* hotel. Great value and we would definitely use again.

Not negative but areas we think would improve on the above - A couple more tea bags and milk cartons (4 instead of 2) in the room - Yes you can ask for more but it would save hassle. The gym could do with a couple of free weights and a cross trainer that works. The exterior of the hotel is tired but dont judge. It's nice inside.

Very convenient location near the TGV Arras station and a short walk to the historic centre of Arras. Friendly reception staff (very helpful to me in arranging an English-speaking taxi driver to take me to a local village to commemorate a family member killed in the Somme). Included breakfast had a large range of hot/cold options. Very generous sized room and bathroom, plenty of space and storage. Free wifi was great. Drinks and souvenirs can also be purchased at reception. Very enjoyable stay.

I couldn't quite get the climate control thermostat to work properly (a very minor problem).

The hotel was in a very good location in walking distance to the old town and cathedral square where there were plenty of restaurants and bars . Breakfast was good with plenty of hot or cold choices. Our room had everything we needed and was spotlessly clean. The staff were friendly and very helpful and supplied us with a useful map of the town.

Access to the hotel car parking was very difficult to find for those like us who had never been before. However,we parked overnight free of charge (after 6p.m until 9.a.m) in a large municipal park behind the hotel.

Excellent room and very quiet. Fair size bathroom with good shower Kettleand tea and coffee Open aspect with view per car park

Disappointed that on checking out I was asked to pay for parking. My understanding is that car parking is free Saturday nights. I have stayed at holiday inn and mercure on many occasions and never previously been charged. In the event the charge was removed from the account but I was left feeling disappointed

Staff welcoming and helpful during checkin/checkout. Room very comfortable - right temperature and no annoying aircon fan, bathroom looked new - all very clean. Good facilities in room for charging phones and computers (USB and USB C available near the bed). Breakfast is fabulous - so much choice and all delicious.

Tea selection in room. At breakfast the coffee machine seemed very slow and only one for the morning rush so large queue, maybe get a second or additional ready made coffee/ hot water when busy.

Excellent central position for access to the town. Very good breakfast with ample choice. Comfortable warm room. Friendly efficient staff.

The access to the underground car park is difficult to find and spaces also . It is on 3 levels and a bit of a maze. There are no lifts from levels 2 & 3 and steps to carry your bags up & down