Spotlessly clean. Well equipped and modern. Staff were very attentive and friendly.

Sadly, there was a serious leak in the ceiling of the corridor directly outside our apartment. Water was being caught in two large buckets but kept spilling over the sides and this made the corridor very slippery. I know these things can’t be helped, but the staff never mentioned it once from the moment we booked in, until we left. I had to tell them that the buckets were full on one occasion. To their credit, they immediately attended to the issue and emptied them. The leak was present throughout our 4 night stay. We also had a minor problem with the safe in the room as it didn’t work. Staff tried to fix the problem but were unable to do so.

The apartment was very clean, comfortable and nice. The apartment was not facing the street, thus it was nice and quiet even with open windows. We got a free upgrade to a two-room apartment, which worked perfectly for us because I travelled with my parents and sister and the extra space was much needed. We stayed for a very short time so did not need to use all the other amenities, but they seemed superb. The kitchen was nicely equipped, mini-bar was filled with different drinks and snacks for extra purchase. The staff was very friendly and helpful and the deposit money was returned very fast during the day of leaving.

Quiet location, yet within easy reach of quick U-bahn links to the wider city, with plenty of facilities locally. Bed and bedroom very comfortable, bathroom/wetroom very good too. Staff support outstanding (see below).

The kitchen/dining/lounge area, while adequate, was a little smaller and less well laid out compared to the photos in the reservation: the configuration was considerably different and featured a kitchenette rather than a kitchen. I accept that each room will vary in shape and size, but I raised this matter with staff who were very helpful and showed me another room of the same standard when it became available, which although a little bigger with a slightly better layout, was still lacking compared to the reservation photos and wasn't worth the effort to transfer. Overall, I did not feel that the photos of that area of the room were a realistic representation.

Good location. Hotel staff was very much accommodating despite of some communication confusion (created by themselves :) ). Good connectivity for sight seeing. Kudos to the house keeping staff. Thanks to the reception staff in ensuring car parking for 4 cars.

Communication between Booking.Com and Hotel created confusion. Created a stressful situation for us, but hotel showed professionalism by accommodating our request. While booking, Booking.Com seems to be taking more responsibility, but when it comes to resolving conflicts then, they call themselves JUST an intermediary and leave the problem to be solved between customer and hotel. Responses are too late to take make a decision + they are confusion masters. That's not good at all for a company working in service sector. I felt the hotel room tariffs bit pricey. Could have been a better offer.

amazing location, close to metro, the hotel itself is lovely, rooms spacious and was a bonus that they have RITUAL products in the bathroom:) the staff was fabolous, and very friendly

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Excellent location. Room had everything we needed and was more spacious than we were expecting given it was a studio. Bathroom really big and clean. Felt very secure as everything locked up at 6pm. Reception staff were so helpful especially as on the last day we had a tour of the Reichstag booked for 9am which meant we couldn’t leave our bags with them so they collected our bags from the room instead so we didn’t have to rush back.

We hadn’t realised the room wasn’t air conditioned so it was a rather warm stay as temperatures were high for our whole visit. We did have a fan provided which helped a little. The safe didn’t work and couldn’t be fixed but reception did offer to keep our passports in their safe for us. Not a complaint but more a word of warning - we were on the very top floor and the windows opened wide with no safety catch so a bit nervy if you have young kids with you - ours are old enough to keep away but I was still a little on edge with the windows open - they did lean forwards which is obviously safer but it was also nearly 30oc outside so we did have them open wide a lot.

!!!!!!I paid for the stay in the apartments by card. When we arrived at the apartment, the guy at the reception told me to pay a deposit of 300 euros by card. He also said that this money will be returned to me at the end of my stay. I paid. When checking out of the hotel, the girl at the reception said that the money will be returned from 12 o'clock in the afternoon. It was December 24. Today, December 28, no one has returned the money to my card. I did not understand what it is? Where is my deposit money? I waited until the Christmas weekend was over. Today is a working day. I want my money immediately.

I paid for the stay in the apartments by card. When we arrived at the apartment, the guy at the reception told me to pay a deposit of 300 euros by card. He also said that this money will be returned to me at the end of my stay. I paid. When checking out of the hotel, the girl at the reception said that the money will be returned from 12 o'clock in the afternoon. It was December 24. Today, December 28, no one has returned the money to my card. I did not understand what it is? Where is my deposit money? I waited until the Christmas weekend was over. Today is a working day. I want my money immediately.

Easy access and egress. Reception staff lovely, helpful and efficient. Clean apartment with lots of storage space and huge bathroom with great shower.

The pics that come up on booking.com are a bit misleading and I was under the impression that my apartment was more spacious than it was when I arrived. Weird placement of sofa bed directly under the wall mounted TV was awkward at first but this was quickly resolved by moving it to the opposite wall, opening it up, and using the many big pillows, sheets (and extra towels) stuffed inside to make a really comfy daybed strewn with plump softness. ALSO no extraction fan in the bathroom which made my stay with my teenage boys a bit fruitier than I would have liked!

Great location. Stores, kebab shops, kneipes, restaurants in the vicinity. Close to multiple U Bahn routes. Quiet apartment even though neighbours were very loud nothing could be heard in the apartment. Access with code to rooms, the staircase and everything so you don't have to take keycards and can easily access the apartment with a larger group of friends.

Some items were in need of maintenance, for example a sink was out of order (seemed to be for some time as it was already labelled). Some pieces of furniture were a bit worn.

Clean, quiet and had everything I needed. I love Rituals body products and this saves me taking my own products with. The apartment was cleaned when I went out and I had the luxury of coming back to a clean apartment. The bathroom is spacious and the shower is big and comfortable. I had the Studio Comfort due to the 4th floor location I requested. The staff were also so accommodating and friendly. I am going back to the same apartment... already booked. There is parking available at request.

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