Very kind staff, nice common spaces in- and outside (huge sofas, colors, decoration, Big Mama private beach ^^), very convenient location (tram, U-bahn, restaurants, but also quiet environment), comfortable beds, big rooms. Thank you Big Mama for the pleasant stay !

I awarded an 8 instead of a 9 for one important thing : there is no curtains on the windows, or very thin and translucent ones. In summer, sun rises around 4:30 am in Berlin. So it would change everything for our sleeping comfort if Big Mama decided to hang blackout curtains ! ^^

Good location close to metro station. Amazing breakfasts.

The check-in was not possible to finish online and it took ages in the hostel. The lady at reception asked for our iIDs at least four times and still messed up the adress of residency of the main guest. We did not know in advance that we will not be given keys from our hostel room. We had lockers but it was impossible to lock the room at night and anyone from the neighbouring room could enter (and entered). There was just one toilet and one shower under one lock to be shared among eight people. So it was constantly occupied.

Super! 24h reception desk and bar, free tea. Women's room for 4 people is bigger than I was expected. The room has all of necessary: safe, sink into room, comfortable bed. Bathroom with shower - one of 8 people + additional shower on the floor. Caring personal.

Location might be better. If you don't have a car or bike, be ready take 2 trains. In me opinion the area is not so safe.

The rooms were large and comfortable and the staff were super friendly. Location was also great as could get to most sites easily.

Only problem was the toilet was too close to the radiator so fear of burning kids so turned it completely down

The hostel is located in a very quiet neighbourhood so I could sleep with the window open, the room and the bathroom were clean. The bedding was of very good quality and the bed itself was very comfortable to get a good night sleep. I really liked the breakfast as well, plenty of choice + unlimited filter coffee. There was also an option of gluten free bread upon request - which was amazing, as I didn't expect that! You just need to ask the receptionist, and the kitchen staff will bake it for you within 10 min or so. Overall, a very good vibe.

The people working in customer service was really nice and room was relatively large. We had the opportunity to rent bikes and go to the center(relatively cheap). Really cheap coffee and drinks from the bar. Next to the hotel, there was a small bakery for getting a cheap snacks.

Noise isolation was not that good, and its location is far away from the center. Unfortunately all the rental bikes were one size (for short people is not really helpful..).

It was our 3rd time in Big Mama and we absolutely love everything about the property. It's really nice and cosy , the rooms are spacious and beds are very comfortable. The staff are very helpful and always there to help and always smiling. We regularly visit Berlin and it really feels like coming to our home.

The hostel is located five minutes from the underground and close to tram and buses, as well as supermarkets. There’s a lovely Ethiopian restaurant close by. Everything was spotless clean, and they offer free tea throughout the day. The Panke riverside is one minute away, such a lovely spot.

There was only one bathroom (toilet and shower) for eight people. The room needs a thicker curtain, not everybody is used to sleeping in daylight. The buffet breakfast they offer looked good and plenty, but it is insanely overpriced. there’s a small cafe half a minute away where you can get the same things for half the price, at least.

the hotel is very nice, inviting lobby, relaxed atmosphere, large rooms, friendly staff. Marlen- was super helpful and friendly. the breakfast was generous and varied. you can have complementary tea throughout the day for free. they even have a small table-tennis which our son loved. the location is also not central but easy to arrive to with public transportation, and not too far from the city-center. the room was comfortable, large, comfortable and clean bed, well heated. small TV that we didn't use anyway. the toilet could be cleaner but overall- very reasonable and good-enough for us. bottom line- much appreciated and very much recommended. thanks for a wonderful stay!

Hostel is made from block of flats, rooms have much space, and tidy. You almost feel like at home. Good shower. Good internet. I didn't wanna leave so fast. Unfortunetally, I booked only for one night. That's a good spot for future visits. And there's no noise outside in the morning, it's in reletivelly closed and quite part. Cause it's in the inside of the blocks.

Surrounding district not very attractive.. But still, you can find some kebab shop, or barber..