The location was great near the subway and the mall and our receptionist was very kind.

We had a pleasant stay overall, but there are a couple of areas where improvements could enhance the experience. The bathroom had a noticeable sewage smell, despite being clean, which was a bit unpleasant. We ended up using air fresheners to make it more comfortable. Additionally, I believe certain aspects of hospitality should be standard, especially for guests staying longer than a night. Charging for early check-in when the hotel isn’t busy and requiring guests to request cleaning services in advance or pick up their own clean towels is an inconvenience and feels less welcoming. These adjustments could significantly improve the overall guest experience.

A premier Inn where you get what you expect from the brand: a comfortable room with all the basics. The location was also very quiet, and a bonus for me was that the window opened (a little) - I don't like the practice of fully sealed windows. There was also Aircon- not that we needed this in October! The reception staff were all great. Transport links are great- bus from over the road to the main station, u-bahn and tram about 10 minutes' walk.

Breakfast was ok - a buffet and it was good to see there were gluten-free and vegan options available. The sausages were among the smallest I've seen for breakfast and the beans were lukewarm but still worthwhile if you want a decent breakfast.

I liked everything about it, especially location. In Frankfurt there are so many good hotels, but it’s really important there is it located, because one part of the city is not so nice and safe. And this hotel’s location is very good. It has a big mall in 3 minutes of walk. It has nice neighborhoods and beautiful building near. The room was clean and comfortable. I had pillow options. Staff was gladly helping me with things I needed.

The wifi services were almost terrible, I got there earlier and they made me wait 3 hours before check in. The bad part is, room was empty and they could easily let me check in, but they asked for extra charge, which I didn’t want to pay, so I sat there for 3 hours, after whole night flights. And the other thing, I didn’t like was that I didn’t have refrigerator in my room. Idk how was it in other rooms.

Loved my stay. It is an excellent hotel, it has new facilities and it is very clean. Rooms are perfect for 1-2 people. It is not a big room and doesn’t have big traditional closets but I love it because it is in line with the new trendy compact hotel concept.

The lobby is trendy. love the decorations. Rooms are modern, love the lighting in the room. Very clean hotel, parking is underground and has in and out privileges. The hotel is is a safe location and very close to the mall. Employees are excellent and extremely helpful. It must be noted that Tariq, Gracie Navetch (originally from Bangladesh worked on the evening of the 13th) and the female front desk manager who was present on the morning of the 14th are excellent employees. They all have excellent customer service.

The staff were friendly. Warm welcoming at reception. Car park was spacious and easy to access. Room was lovely. Very clean. Beds were comfortable. Amazing breakfast. Nice bar to relax in the evening after a long day exploring. Across the road from tram, so location spot on.

The breakfast area was very small. No staff taking charge of seating. Couples were sat on 4 seater tables rather than 2 seater tables leaving families of 4 unable to sit together. There are high tables with stools but with small children this isn’t practical.

Location to train station was very good

I was charged 17 euros for an early check in. Prior to arriving I updated my check in time to the property for I pm. There was no response saying this was not available so when I arrived and checked in the room was obviously ready so why add on this fee? That was disappointing and a totally unnecessary additional charge. I also requested an answer on this from hotel management and still have heard nothing back.

The location is perfect for Messe Frankfurt. The room was very clean, the bed was extremely comfortable. The staff was very helpful. Next year we will come back for sure.

Just small things: There was a very very small cupboard, there is no place for the clothes. There is no cleaning in the rooms unless you ask for it. It is ok, but for example we run out of toilet paper. :) Also a fridge would be good in the room.

The staff were exceptionally friendly and welcoming.. nothing was too much trouble. A suitcase did not make the flight..the staff made sure we were informed as soon as it was delivered. We were out at dinner and they did not want us to worry. Our return flight was cancelled and we needed to extend our stay ...again the staff were quick to make sure we had everything we needed. Rooms were super clean and comfortable. Definitely recommend this hotel.

The hotel had a fresh and modern feel. The rooms were clean and comfy. 15 min walk to Frankfurt Central station and 5 mins to a shopping centre. Good communication from the hotel staff. They also have a bar which was perfect for post sightseeing drinks. We are booking this hotel again for our next Frankfurt stay.

Location was really convenient as I was visiting the Messe around the corner. Room was great size and clean, bed comfortable with different types of pillows to suit everybody. Staff were very warm and welcoming, very helpful. Amazing value for price at about £50 a night! Would definitely choose again if I were to visit the Messe again.